Apple Confirms iPad Wifi Connectivity Issues; Offers Fixes

Straight out of the gate, the Apple iPad is having WiFi issues, but Apple should have a fix soon.

New hardware launches rarely go as planned. Despite the best efforts of the manufacturers’ best and brightest, first generation hardware and software are notorious for having issues, and it appears the iPad appears to be no exception.

As early as Saturday, iPad users began to report connectivity issues, and as of noon today, a thread title “Weak wifi” on Apple’s support forums has been viewed by over 25,000 people (between writing and editing this article, that number jumped by over 2,000). Users complain that the Wi-Fi signal has issues connecting to Wi-Fi networks and difficulty retaining a steady signal when it does connect.

In response, Apple released a support sheet yesterday covering iPad connectivity issues. The page suggests that the issue might be a result of third party Wi-Fi routers that are dual band capable, but many users have stated that they are also experiencing issues with connectivity while connected to Apple’s “Airport” routers, and the website Macworld even confirmed issues using an all Apple setup.

Theories on the support forums range from software issues to a hardware problem involving a misaligned Wi-Fi antennae inside the iPad. Whatever the cause, it is apparent that Apple is taking the issue seriously, but despite their potential fixes, users continue to report connectivity issues.

With over 300,000 iPads sold the first weekend, this could either be a minor bump in the road for a minority of users, or the first sign of trouble in Cupertino.

Showing 4 comments

  1. Apple Pushes Out iOS 4.0.1 for iPhone, iOS 3.2.1 for iPad at 9:27am 16th July 2010 [...] for all iPad devices—and the update is far less controversial. iOS 3.2.1 contains a fix for Wi-Fi connection issues that emerged shortly after the iPad shipped; the update also fixes a copy-and-paste problem in PDF [...]
  2. MS at 8:44am 1st May 2010 FYI -
    Setting up your network (assuming you can) to use WPA2 tends to fix most connectivity issues. HOWEVER, if you are using Mac Filtering/Authentication, turn it off. It appears iPad doesn't like it. And, don't worry. WPA2 using strong AES ciphers so Mac Filtering/Authentication isn't really necessary.
  3. Ian Bell at 9:20am 7th April 2010 argh! It did it to me last night. Lept dropping my connection and even asked me to input the password again.
  4. dang at 11:28pm 6th April 2010 I've had this happen at home with my Verizon FIOS wifi router, and at work with a Netgear access point, on multiple iPads.

    You lose connectivity just for a second, then it comes back.
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