Apple Says Sorry for 27-inch iMacs With 15% Pay Out

February 4, 2010 By Dena Cassella

Apple hands out hush money to apologize for the 27-inch iMac issues.

We wish Apple would apologize more often. Gizmodo reported yesterday that Apple was dishing out 15% refund bonuses to UK customers plagued by its 27-inch iMac issues—and today it seems the US will be receiving that same generous apology. According to Gizmodo, Apple customer support is handing over about $300 cash to say ‘sorry’ to all of those Americans afflicted by yellow and flickering screens. The report claims that you must be a “repeat iMac returner who’s dealt with multiple 27-inch iMacs” that are messed up in one way or another.

According to one of Gizmodo’s readers who received the 15% refund, he has multiple yellow screens and a model with broken Bluetooth—he took the money and returned his latest busted iMac. Apple still hasn’t given a verbal apology or even recognized some of the problems with its 27-inch iMacs, but we think for most people the money will suffice.

Image provided by Gizmodo.

Showing 8 comments

Sam at 11:24pm 4th February 2010 haha I love it. Leave it to the Engadgets and Gizmodos of the world to get one defective unit and then announce that all must be like that. My guess is that only a small percentage are being affected. At least Apple is taking care of those that want some sort of compensation. They could just tell them tough luck.
JohnMak at 10:42pm 4th February 2010 I've had mine for two months now and no problem at all. There are possibly several hundred thousand with the the same experience as me ...... but I guess that wouldn't be very sensational.
Ken Kama at 11:59am 4th February 2010 LOL i like that the writer calls it hush money! Apple is so trying to cover theyre ass and i think apple can afford to give more than 15% back to everyone
Sam at 11:43am 4th February 2010 Total damage control. I haven't seen too many reviews of the 27-inch iMac out there, so obviously Apple is treading very carefully.
Dena C. at 11:34am 4th February 2010 I hate it when large tech corporations lie to me-- it makes me want to go all "Office Space" on my iMac with a baseball bat and Damn it feels good to be a gangster playing in the background
Ian Bell at 11:15am 4th February 2010 Makes sense. Apple is a master of problems like this. When I initially pre-ordered my 24-inch iMac with the upgraded ATI video card, it said it would ship right away. But after people started complaining about the video card having problems, I noticed that my shipment was pushed back almost a month. When I inquired with Apple they told me there was a shortage due to popular demand and to just hang in there. Obviously they were just fixing the problem behind the scenes.
Dena C. at 10:57am 4th February 2010 actually there were rumors circulating that Apple had halted production, but Apple denied any sort of halt in production and still claims the shipments are just delayed. Shipping lead times for new 27-inch iMac orders placed through Apple's online store is back to two weeks again. It was at three weeks last week.
Ian Bell at 10:37am 4th February 2010 Any idea when Apple will fix the issues? I read somewhere that Apple is halting the production of these 27-inch iMacs altogether for now.