Some customer calls will no longer be routed to India.
Dell last week said it has stopped routing most of the technical support calls from U.S.-based users of its corporate PCs to a facility in India, after some customers complained about the quality of the help they received.
Support operations related to Dell’s Optiplex line of desktop PCs and its Latitude notebooks are being moved back to facilities in Texas, Idaho, and Tennessee, said company spokesperson Jon Weisblatt.
“Corporate customers were telling us they didn’t like the level of support they were getting, and in the normal course of business, we made some adjustments,” Weisblatt said.
