Racking up over one million YouTube views in approximately 24 hours, a YouTube user named Goobie55 posted a video (shown below) recording a FedEx employee chucking a Samsung computer monitor over a fence in order to deliver the package. The camera was mounted next to the front gate and pointed at the doorbell buzzer designed to view anyone visiting the residence. The video captures the FedEx employee removing the Samsung monitor from the back of a FedEx Express van and walking up to the area of the front gate with the buzzer. He then lifts the monitor over the iron fence and throws the box into into the yard without using the buzzer. When Goobie55 discovered the poorly delivered package on his front lawn, the Samsung monitor was broken and had to be returned for a replacement.
In the video description, Goobie55 writes “The sad part is that I was home at the time with the front door wide open. All he would have had to do was ring the bell on the gate.” After being posted on YouTube, the video has attracted many comments relating to the plight of the homeowner and users are sharing negative delivery stories about FedEx through video responses as well. YouTube users have also responded by adding music to reposts of the video, the most timely being “You’re a Mean One, Mr. Grinch.”
According to The Daily Mail, FedEx Senior Communications Specialist Shea Leordeanu stated “All of us here at FedEx have seen the video and quite frankly we were shocked.” Company officials plan to track down the delivery driver in addition to getting in touch with the YouTube user that posted the video in order to offer compensation for the monitor as well as an official apology.
With comScore tracking of approximately $32 billion in online purchases this holiday, it’s likely that shipping companies like FedEx and UPS are struggling to keep up with the rush. That amount of money is approximately 15 percent higher than the previous year, thus shipping companies likely have an increased number of packages to deliver.