Comments on: Worldwide PC Shipments Up 12.5 Pct in Q2 http://www.digitaltrends.com/computing/worldwide-pc-shipments-up-125-pct-in-q2/ Upgrade Your Lifestyle Mon, 23 Nov 2009 18:06:40 -0800 http://wordpress.org/?v=2.8.5 hourly 1 By: dino Ierardo http://www.digitaltrends.com/computing/worldwide-pc-shipments-up-125-pct-in-q2/#comment-54898 dino Ierardo Sat, 21 Jul 2007 06:53:29 +0000 #comment-54898 I endorse the observation that customer service is becoming a key factor in PC sales.<br /> <br /> But, I dont believe either HP (my Presario vendor), or Dell have developed a reliable home-support telephone system, because of the language barrier due to Asian-outsourced online techs. <br /> <br /> Despite an HP charge of $100 per year, I gave up after two hi-stress commo efforts to install a personal media drive, and to re-install a virus-corrupted XP family windows program.<br /> <br /> In addition to my being hearing-aid dependent but, conversationally functional, the hi-stress nature of constant efforts to clarify verbal exchanges rendered both of these sessions as exhausting failures.<br /> <br /> Consequently, we majority non-tech world-wide users are still looking for the lodestone of a reasonably-priced, user-friendly, immediate, phone-based tech support process. <br /> <br /> I endorse the observation that customer service is becoming a key factor in PC sales.

But, I dont believe either HP (my Presario vendor), or Dell have developed a reliable home-support telephone system, because of the language barrier due to Asian-outsourced online techs.

Despite an HP charge of $100 per year, I gave up after two hi-stress commo efforts to install a personal media drive, and to re-install a virus-corrupted XP family windows program.

In addition to my being hearing-aid dependent but, conversationally functional, the hi-stress nature of constant efforts to clarify verbal exchanges rendered both of these sessions as exhausting failures.

Consequently, we majority non-tech world-wide users are still looking for the lodestone of a reasonably-priced, user-friendly, immediate, phone-based tech support process.

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