| System as Tested
Processor: Intel Core 2 Duo E6700 (2.66 GHz) |
| 2GB DDR2 400MHz RAM |
| 750GB Seagate Hard Drive |
| Nvidia GeForce 7950 GX2 single slot SLI card |
| NED DVD+-RW +DL Drive
Processors Chipset and Memory
Standard Intel® Core™2 Duo with Dual Core Technology |
| Up to 2.66GHz, 1066MHz FSB, 1 x 4MB full-speed level 2 Cache |
| Optional Intel® Core™2 Extreme Processor with Dual Core Technology |
| 2.93Ghz, 1066MHz FSB, 1 x 4MB full-speed level 2 Cache |
| Optional Intel Core2 Extreme Processor with Quad Core Technology |
| NVIDIA nForce 680i SLI |
| Standard 1GB Dual Channel DDR2 SDRAM at 800MHz |
| Up to 4GB of system memory
Graphics and Video
Standard NVIDIA GeForce™ 7950 GT |
| 512 GDDR3 dedicated video memory |
| Dual DVI and S-Video outputs with dual-display support |
| Full DirectX 9 and OpenGL® 2.0 graphics compatibility |
| NVIDIA SLI-Ready |
| Optional Dual NVIDIA® GeForce™ 8800 GTX |
| Up to 2 x 768MB GDDR3 dedicated vidoe memory |
| Quad DVI and S-Video outputs with quad-display support* |
| Full DirectX® 10 and OpenGL® 2.0 graphics compatibility |
| NVIDIA® SLI-Enabled |
| *Dependent upon graphics configuration |
| Video out: Up to Four DVI Connectors |
| TV out: Up to Two S-Video Out Connectors
Storage
Hard Drive Options |
| RAID: Options 0 and 1 Available |
| RPM: Starting at 7,200 up to 10,000 |
| Capacity: Starting at 250GB up to 750GB per Drive (4 Drives Maximum) |
| Interface: Serial ATA 3Gb/s |
|
| Optical Drive Options |
| Standard 18x Dual Layer DVD±R/W Drive |
| Optional 16x Dual Layer DVD±R/W Drive w/LightScribe Technology |
| Digital Media |
| Optional 28-in-1 digital media reader/writer
Audio
Standard High Definition Surround Sound Audio |
| Supports 8–channel (7.1) 24–bit audio |
| Optional Sound Blaster X-Fi High Definition Surround Sound Audio |
| Supports 8-channel (7.1) 24-bit high-definition audio |
| Up to 64MB dedicated Audio XRAM |
| Connectivity - Standard Audio: |
| Eight-channel analog jacks (Rear) |
| One Optical digital output (Rear) |
| One 1/8" analog headphones jack (Front) |
| One 1/8" analog microphone jack (Front)
Peripheral Connects
One PS/2 keyboard port |
| One PS/2 mouse port |
| Two FireWire 400 port (Front) |
| Eight Hi-Speed USB 2.0 ports (6 Back / 2 Front) |
| One External SATA 1.5Gb port
Case and Chassis
Exclusive Alienware chassis design |
| AlienIce 3.0 high-performance cooling |
| Enhanced system lighting |
| Optional AlienFX |
| Easily accessible front ports |
| Standard 700–watt Multi–GPU–approved power supply |
| Optional 1000–watt Multi–GPU–approved power supply |
| Tool–less front and side panels |
| Height: 19.01” |
| Width: 9.97” |
| Depth: 25.02” |
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My only advice is NEVER purchase any system or product from Alienwares. Save yourself money and a splitting headache. Letââ€Ã¢â¢s count the reasons:
1) faulty and defective products
2) terrible customer service and technical support.
My Experience
In May 2007 I purchased an $8000 system from Alienware. The problems started before I ever turned the computer on. Its shell/case was physically warped. It would sometimes not turn on at all or just shut down on its own. I sent it back after 2 weeks and they “repaired” it.
From June 2007 until November 2008 I experience constant problems. The system shut down daily for no reason, and I consistently received “hard disk drive errors”. Technical support was never much help either. I insisted that my hard drive was bad but they SWORE the problem was that I needed to reinstall Windows.
In November 2008, while a technician from Alienware was accessing my computer remotely, the system crashed and never turned back on again. I live in NYC, but in order for it to be looked at and repaired; I had to ship it to Miami.
I finally got the system back, and paid my own tech guy to reloaded Windows and various other software, only then to realize they had replaced my drives with inferior hard drives: I originally purchased a system with (2) 750GB hard drives that were mirrored raid drives, and additionally (1) 500GB drive. I received the “repaired” system with (2) 300GB drives-NOT setup as raid drives, and the 500GB hard drive.
They shipped the correct components and sent a tech guy who knew nothing about computers (he asked me how to turn it off).
I didn’t want to reload Windows for the 5th time so I asked if I could keep the (2) 300GB (where windows and all my programs are located) & (2) 750GB and return the 500GB drive… made sense- I purchase 2000GB. They screwed up with their own repairs, sold me a bad system from the beginning, caused me to lose money and gave me a huge headache, dealing with incompetent employees whom I had to re-tell my story and situation to each time I called or was transferred (no direct contact lines, only a random call center).
They would not allow it thought. I asked if they would reimburse the $250 I paid out of pocket to have my tech guy setup the software on the inferior hard drives that they installed in error. I proposed about four different ideas for solution in all, but no one care.
In Alienwares Technical Support I spoke first to an associate, then to Eddie Ramos, Tech Support Supervisor. When no one could help, I asked to speak to his manager. Two days later I received a call from Mr. Juan Carlos Ortega, Floor Manager for Tech Support, who was equally uncooperative. He offered my $50 in “coupons” for MSN…seriously, thatââ€Ã¢â¢s his solution? I asked to speak to his manager and he told me that he did not have one, and that there was no one but him to speak too.
In the end I was out $250 for the software that was installed, and had to pay an additional $267 in order to keep all hard drives and avoid reloading Windows again.
The really sad thing is, in less than a week my computer began to shut down on its own and received “hard disk drive error” messages all over.
I would not tell my worst enemy to consider an Alienware computer. $8000 was truly wasted on a product that is defective and a company that does not care about anyone or anything. I already filed a complaint with the Better Business Bureau and I encourage anyone who has had similar experiences to do the same!