A study from market research firm Shelley Taylor & Associates blasts music stores for confusing navigation and locking users into proprietary formats and music players.
“As a result, users’ initial enthusiasm is being deflated as they realize they have been conned — there are more limitations imposed on legitimate digital downloads, media players and portable devices than advertised,” Taylor said.
Taylor said Sony’s Sonic Stage was the worst music software among those studied because it forces users into using a proprietary music format, has poor playlist functions, and commits user interface sins that make it difficult to use.”
Read more at Reuters
