The Kickstarter-wrought Android game console Ouya hits retail stores today, but some the people who backed the device in its crowdfunding stage have yet to receive the units owed to them yet. And to the list of people upest about this, you can add Ouya CEO Julie Uhrman, who is “pissed,” according to a backers-only update on the console’s Kickstarter page (via Polygon).
The $99 Android consoles arrives today in North America and the U.K. at various retailers including Amazon.com, Best Buy, GAME, GameStop, and Target, as well as on OUYA.tv, but a shipping error has caused some units meant to go out to Kickstarter backers to be delayed. Shipping was paid for and the consoles were transferred to a partner that was supposed to send them out, but many backers still have not yet received their units. They have a right to be upset, since as of today they could simply walk into a store and purchase the console if they hadn’t already paid for one that has yet to arrive.
“I am pissed,” Uhrman writes. “Some of you have not yet received your Ouya — and, to you, I apologize. I did not promise to ship to *most* of you before we hit store shelves. I promised to ship to *all* of you. I’ve been reading your comments, and we are working to solve this.”
In the same update Ouya Head of Operations Ken Stephens apologizes for a bug in shipping company DHL’s tracking system and admits that most of those experiencing delays are outside the U.S. He says international buyers should receive their units within 15-17 days of shipment notification.