PlayStation 4 News

No console launch goes off without at least one hitch. Despite our rave review of the PlayStation 4 and the console being Sony’s fastest-selling to date, capping more than million units in a 24-hour period in North America alone, a splattering of users have encountered an assortment issues plaguing their new, next-gen systems. We’ve recently discussed a few helpful PS4 tips and tricks, answered a few of your questions and detailed everything you need to know about Sony’s new offering, but none of them address the recent issues many people have faced at launch. 

“A handful of people have reported issues with their PlayStation 4 systems,” confirmed a Sony spokesperson a mere day after the system’s launch on Nov. 15. “This is within our expectations for a new product introduction, and the vast majority of PS4 feedback has been overwhelmingly positive. We are closely monitoring for additional reports, but we think these are isolated incidents and are on track for a great launch.” The official statement also said the number of affected systems represents less than 0.4 percent of all shipped unites to date, a number supposedly inline with the company’s expectations for a new product introduction.

Whether your still having trouble connecting to the PlayStation Network or remain plagued by the the” Blue Line of Death,” we have a few suggestions to go hand-in-hand with your launch-day woes. And if we can’t help you, below is Sony’s contact info … which you may need.

Method  Contact
Live Chat Website
Forums Website
Self Help Website
Phone 1(800) 345-SONY (Monday through Sunday, 6:00 a.m. to 10:00 p.m. PST)

Malfunction: Blinking blue indicator light

Quickly dubbed the Blue Line of Death, aping the infamous Red Ring of Death that plagued former Xbox 360 consoles, this hardware malfunction is the most-crippling of all problems yet to surface on the PS4. When properly booting up, the LED indicator light adorning the side of the console should quickly pulse blue prior to turning white. On consoles suffering from the Blue Line of Death however, the deep-blue light pulses continuously, indicating failed video output before inexplicably powering off. In this case, the console never sends a signal to the TV, essentially bricking the device and preventing normal operation. Sony believes the problem to be an isolated incident, but has also released a troubleshooting guide highlighting potential fixes.

Potential solutions:

As Sony outlined in its aforementioned troubleshooting guide, the blinking blue light could be indicative of a number of hardware or software faults. That being said, there are a number of potential solutions which you can try. If you do manage to isolate an issue with the PS4 hardware, contact PlayStation customer support, or take your console directly to an official Sony retail store as they can sometimes provide on-site repairs or replacements. If there isn’t a store available in your area, you’ll likely need to ship the console to Sony. So far the company has been quick to reply to the issue, sending a prepaid shipping box to users wishing for replacement or repair within a couple days, and offering a week-long turnaround on a new or repaired console once an issue has been confirmed.

  • Update your TV’s firmware — A handful of users have noted that updating television firmware has resolved the lack of audio-video signal. If you have newer television, particularly one with embedded Internet connectivity, refer to the television’s instruction manual and update its firmware. Doing so may alter HDMI settings and fix device compatibility.
  • Check the HDMI ports — Take a look at both the HDMI port on your TV and your PS4 for any blaring abnormalities or damages, along with your HDMI cable. If possible, try testing alternative HDMI cables.
  • Check  the power supply — Touch the power button on the front of the PS4 for at least seven seconds until the system beeps twice and powers off. Afterward, disconnect the AC power chord from the electrical outlet and check the AC IN connector and power cord for any conspicuous damage or anomalies.
  • Check the hard drive — Make sure the power properly turned off, then disconnect the AC power chord and any other connected cables before sliding the HDD bay cover outward to remove it. Once removed, inspect the hard drive for any potential damage and ensure it is properly seated in the HDD bay.

Malfunction: Blinking red indicator light

Reports of the Red Line of Death aren’t as widespread as the aforementioned blinking blue light, but it is just as serious, maybe more so. On consoles suffering from the Red Line of Death, the LED indicator light adorning the side of the console will flash red repeatedly, subsequently powering off after the system emits three distinct beeps. The issue is likely tied to overheating problems as outlined in the PS4 user guide — possibly a result of fan malfunction — but some users have reported the issue within minutes of powering up the console for the first time. Sony has yet to acknowledge the problem.

Potential solutions:

If the problem persists and is not alleviated by either of the potential solutions below, contact PlayStation customer support or take your console directly to an official Sony retail store to arrange a repair/replacement.

  • Give it a rest — Touch the power button on the front of the PS4 for at least seven seconds until the system beeps and powers off. Disconnect the power supply and allow the console to rest for an extended period of time, or until it sufficiently cools down, before powering it up again.
  • Give it ample space —Place your PS4 in a well-ventilated area to ensure it has enough breathing room, avoiding carpet and similar services whenever possible. Additionally, some users have reported that placing the console vertically helps decrease overheating (though it shouldn’t considering the position blocks access to either side vent).

Problem: Damaged HDMI port and faulty HDMI cables

It may not be PS4 specific or widespread, but some users have reported issues stemming from a somewhat damaged HDMI port shipping on their PS4 units. The problem, which leads to a lack of audio or video output on the TV, is often caused by a connection obtrusion resulting from a bent piece of metal within the console’s built-in, HDMI port. Although the exact reasoning for the bent component is unknown, it essentially renders the port incompatible since the bent piece no longer properly connect properly with the HDMI chord as its no longer flush with the bottom of the port. Additionally, there have been reports of faulty HDMI cables that simply don’t work for one reason or another.

Potential solutions: 

If neither of the potential solutions below solve the problem, try contact Sony. Although not confirmed, Sony will likely send you a free replacement cable in a matter of days once the problem has been confirmed.

  • Check the HDMI ports — Take a look at both the HDMI port on your TV and your PS4 for any blaring abnormalities or damages, along with your HDMI cable. If possible, try testing alternative HDMI cables.
  • Bend back the metal — If you can clearly see a piece of metal bent upward within the console’s HDMI port, bend the damaged piece down again using a pin or small tool. Also, ensure the port did not cause knock out any teeth or cause additional damage to the HDMI cable itself. If this is the problem, you may still want to contact Sony and ask for a replacement, even if the console begins to work.
  • Use a different HDMI cable — If you’re unfortunate enough to receive a faulty HDMI cable from Sony, simple use another on-hand cable or purchase another cable entirely. 

Bug: PlayStation Network Connectivity Problems

Manifesting itself in NW-31453-6 and NP-3500-8 errors — along with text reading “the network connection has been lost” — a number of North American users have complained about basic connectivity issues when attempting to access the PSN and download the pivotal 1.50 firmware update. Sony has already acknowledged the issue, attributing it to the sheer number of people trying to access the PSN and the subsequent server overload, but the company is still working to alleviate the strain. By default, the PS4 automatically attempts to connect to the PSN when booted up, so it’s not surprising the servers are experiencing ample weight with the console’s recent launch.

Potential solutions:

  • Wait it out — Console launches and the massive server rollout accompanying them hardly go swimmingly. Give it a little time and attempt to reconnect to the PSN later. The severs will likely only become more stable over time.
  • Download the firmware elsewhere — Try downloading the essential 1.50 firmware update elsewhere if you can’t do so from the PSN. The Sony support site outlines several alternative methods for downloading and installing the update without connect to the PSN, including an option for installing it utilizing a USB storage device.

Glitch: Freezing

Many users have reported issues of the console locking up and freezing, becoming completely unresponsive and forcing users to perform a hard reset of the entire system. Although it remains unclear what the potential cause is at the moment, the glitch may be linked to the overheating, networking issues, or even the recent 1.50 firmware update. The issue is also not reserved to one specific component of the system —  apps such as Netflix and Hulu Plus, games such as Knack and Battlefield 4, and even the system’s main interface have all all experienced the problem since launch day. The freezes are typically rare and are fixed with a restart, but if they become frequent contact Sony.

Potential solution:

  • Wait it out — Because the underlying issue could be a myriad of software or hardware problems, you may just have to wait until Sony resolves the issue via a patch. However, refer to any of the potential solutions outlined above or below if the lockup or freezing accompanies any other issue on our roundup.

Malfunction: Discs auto eject or not at all

User reports regarding malfunctioning optical drives have continually trickled in since the initial console launch. Some consoles are seemingly unable to eject discs, while others automatically eject discs upon insertion. Some reports even claim the console will continuously attempt to eject a discs when there is no disc inserted. If the problem persists after performing either of the potential solutions below, contact Sony.

Potential solutions:

  • Place the console vertically — Some reports claim the issue happens most frequently when the PS4 is resting horizontally. That being the case, purchase a stand for the console and try placing the console vertically. If it continues, it may be a hardware issue and should be replaced.
  • Manually eject the disc — If your console is unable to eject a disc,  touch the power button on the front of the PS4 for at least seven seconds until the system beeps and powers off. Afterward, disconnect the AC power chord and any other connected cables, and slide of the console’s front panel prior to following the extraction tutorial outlined on the PlayStation support site.

Are you experiences another problem not on our roundup or have a potential solution to one the issue mentioned above? Let us know in the comments below.