Skip to main content

Breaking up is hard to do, especially with Comcast

comcast rep wont take no answer csr guy
Image used with permission by copyright holder
Break-ups can be tough – especially when one side just doesn’t know how to let go. And while breaking up with your cable company may not be quite the same as ending a real relationship, this one seems about as difficult as dropping your high school sweetheart before you go off to college.

The conversation below is over eight solid minutes of tech journalist and critic, Ryan Block, trying to cancel his Comcast service. It’s so painful, you just can’t stop listening. In the midst of a conversation that seems to be stuck on an infinite loop, Block tells the Comcast representative repeatedly that he does not want to disclose his reasons for canceling service. Apparently convinced that his job (or life) depends on it, the rep won’t take no for an answer … for eight agonizing and hilarious minutes.

Updated 7/15/2014 at 11:41 AM PST: It didn’t take long for Comcast to address this kerfuffle, and the company is apparently not pleased with its employee’s persistence. The company issued a blanket statement apologizing for its employee’s actions, included below:

“We are very embarrassed by the way our employee spoke with Mr. Block and are contacting him to personally apologize,” the statement reads. “The way in which our representative communicated with him is unacceptable and not consistent with how we train our customer service representatives.” Comcast also claims it is investigating the incident further.

Two minutes into the stalled conversation about why he is canceling, Block politely asks the rep to move to the next question on his form. Audibly confounded, the rep continues with impressive persistence. “I’m just trying to figure out here what it is about Comcast service that you’re not liking … What is it about this other Internet provider that is so much better?” Why do you think she’s prettier than me?!

“This phone call is a really … amazing representative example of why I don’t want to stay with Comcast,” Block replies. And then after a few more minutes, “Are we being punked?!”

This rep either needs to be fired, or promoted to the executive level. Listen for yourself, if you can take it.

Editors' Recommendations

Ryan Waniata
Former Digital Trends Contributor
Ryan Waniata is a multi-year veteran of the digital media industry, a lover of all things tech, audio, and TV, and a…
This JBL waterproof Bluetooth speaker is 43% off right now
JBL Xtreme 2 on a beach.

Bring the party with you wherever you go with a portable Bluetooth speaker like the JBL Xtreme 2, which is currently on sale from Best Buy at 43% off. From its original price of $350, it's down to a more affordable $200 for savings of $150. We're not sure how much time is remaining for you to take advantage of this offer though, so if you're interested, you're going to have to proceed with the transaction as soon as possible. The bargain may be gone by tomorrow, so complete the purchase today if you can.

Why you should buy the JBL Xtreme 2 Bluetooth speaker
JBL is one of the best speaker brands with portable audio as its calling card, so it's not a surprise that there are multiple JBL devices in our roundup of the best Bluetooth speakers. The JBL Xtreme 2 isn't the latest version in its line -- the JBL Xtreme 4 has already been released -- but it's still a fantastic Bluetooth speaker by today's standards with powerful audio using your mobile device as the source. If you prefer a wired connection over Bluetooth, the JBL Xtreme 2 also offers auxiliary audio input.

Read more
Apple’s AirPods Pro earbuds are back at their cheapest-ever price
Apple AirPods Pro 2 inside their charging case, near iPhone 14.

The second-generation Apple AirPods Pro with USB-C are back down to their cheapest-ever price of $189 on Amazon, for savings of $60 on their sticker price of $249. If you don't own the wireless earbuds yet, or if you're thinking about upgrading from an older model, here's another chance at this discount. However, like with most AirPods deals, we don't think it will last long, so if you want to take advantage of the bargain, you're going to have to proceed with the purchase right away.

Why you should buy the Apple AirPods Pro 2 with USB-C
The Apple AirPods Pro 2 with USB-C are featured in our list of the best wireless earbuds as the top choice for Apple fans, partly because of how easy it is to pair them with an iPhone or iPad. Just open their charging case, hold it close to your device, and you're done after a few taps. The Apple AirPods Pro 2 also offer solid audio quality with the capability for wireless lossless audio and Apple's immersive Spatial Audio, so you'll enjoy your favorite music even more.

Read more
Sony WH-1000XM5 headphones are back at their Black Friday price
Sony WH-1000XM5 headphones seen in silver.

Here's a highly recommended offer from Crutchfield if you're on the lookout for headphone deals -- the Sony WH-1000XM5 for $328, which is what they were going for during last year's Black Friday. If you weren't able to buy them for this cheap for any reason, here's another chance at the $70 discount on their original price of $398. We're not sure how long stocks will last though, so if you want to buy these wireless headphones for a more affordable price, you're going to have to add them to your cart and check out as soon as possible.

Why you should buy the Sony WH-1000XM5 wireless headphones
There are multiple reasons why the Sony WH-1000XM5 reign supreme in our roundup of the best headphones, but it all begins with its impressive active noise cancellation that allows them to stand out among other wireless headphones. They're very comfortable to wear, so you'll be able to maximize their long battery life of up to 30 hours on a single charge with ANC activated and up to 40 hours without it, and they'll allow you to call up Amazon's Alexa or Google Assistant through voice commands.

Read more