This marks the third time in six years that DISH Network has received the J.D. Power and Associates No. 1 ranking. DISH Network received the highest score (725 out of 1,000 points) in the 2004 J.D. Power and Associates study. The average for cable and satellite TV providers tracked in the study was 664 points. This year’s J.D. Power and Associates study is based on responses from 8,668 satellite TV and cable households nationwide.
“Our No. 1 ranking from J.D. Power and Associates shows that DISH Network, the home of the lowest all-digital price in America, provides the best customer service and the best value in the television industry,” said Michael Kelly, executive vice president of Customer Service at EchoStar. “We now offer local channels by satellite to more than 90 percent of U.S. TV households. Our award-winning digital video recorders let you pause, rewind and record live TV so you can watch what you want, when you want. Plus, we offer them to our customers at a fraction of the cost charged by others. The J.D. Power award underscores that DISH Network is the perfect alternative to cable TV’s high prices and poor customer service.”
The J.D. Power and Associates study ranked DISH Network highest in the areas of billing, cost of service, and promotions and offerings.
In June, DISH Network was also ranked number one in customer satisfaction in the American Customer Satisfaction Index (ACSI) study conducted by the University of Michigan Business School. The study ranked DISH Network well above all cable companies, which on average scored lower than the Internal Revenue Service.
J.D. Power and Associates is a global marketing information services firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction.