Comments on: Netflix Renters Not Getting Their DVDs

By: jean roemer

jean roemer — Thu, 08 Feb 2007 18:59:12 +0000

I have not received a DVD in at least 3 weeks ever since changed plans Why? Jean Roemer?

I have not received a DVD in at least 3 weeks ever since I changed plans. Why? Jean Roemer

By: Carlis

Carlis — Sat, 01 Jul 2006 09:59:13 +0000

Hey has anyone heard of this Kevin guy….maybe he's the FBI??? Well I have been a Netflix customer for about 8 months and I know what some of you people are talking about…as for Blockbuster…I hope they know better!!! But as you know how the corporate world works…money is everything…all the see is green. Service should be their priority! Let's keep this post going eh?

By: Ron Vickery

Ron Vickery — Tue, 09 May 2006 08:33:49 +0000

I'm in a wheel chair after breaking my back in a car crash. It's esy for me to watch a couple of movies in a day.
Suddenly I'm a Pirate?

I didn't even know it!
Is the FBI comming to my house now to check for DVD's?

Is Netflix actually just a cover for some giant FBI DVD investagation? Will they stop and pick me up a sub and a coke on the way over?

(It's really hard to get out)

By: IUJimbo

IUJimbo — Wed, 15 Feb 2006 13:14:21 +0000

Wow, Kevin -- is Netflix spinnig this issue? Are loyal customers being subtly accused of pirating DVDs? It's been 3 weeks since I got a top-release movie. I am sick of their new tactic.

I am on the verge of canceling Netflix and finding a good class-action attorney.

Jim

By: Bret L. Stern

Bret L. Stern — Tue, 14 Feb 2006 20:31:16 +0000

:o)

By: Bret L. Stern

Bret L. Stern — Tue, 14 Feb 2006 20:30:59 +0000

Dear Kevin,

How long have you worked for Netflix?

By: Bret L. Stern

Bret L. Stern — Tue, 14 Feb 2006 11:47:38 +0000

errrrrrrr,

That's Truly Apologetic

Sorry

By: Bret L. Stern

Bret L. Stern — Tue, 14 Feb 2006 11:46:07 +0000

Andrew, I took your advise and asked for my money back. I have not heard anything back from them on this. I did however hear back from them on my last e-mail. It was the exact same response I received before… Only this time they were “True Apologetic” instead of “Sincerely”. Not sure what or if I'll send anything back to them this time. Will have to think about it.

By: santz

santz — Mon, 13 Feb 2006 22:02:35 +0000

hey Bret L. Stern..........your ost about the letter you sent to netflix was ******** hilarious.omg..i could not stop lauging and crying for the entire time i was reading th post. lol. u really stuck it to them......dude!!!!!!!! HUfffffff they *** deserve it .if thats what they are doing!!!

i have been a member of netflix for about 6 month and have recently started feeling the thottle effect to 12 movies a month....I only jjust wrote to them a couple of days ago and came across this post completely by accident......!

What we got to do is try to finda a way to make this article and the subsequent user comments more public so more and more people are aware of the policy! I know was not untill today!!

some way so that more intenet users can see it!

I will keep u guys posted on the their reply. if they reply....this was SINCERELY fun......LOL

By: Kevin

Kevin — Mon, 13 Feb 2006 16:04:31 +0000

The reality of "throttling" is that it only affects a very, very small minority of Netflix members who churn movies in a manner consistent with digital pirates. Many of the people who complain about the policy freely admit that they don't even watch the movies. The burn the DVDs and immediately place them back in the mail.

$17.99 is great deal for "only" 13 movies a month - which is way Manuel is still a member.

Check Blockbuster's terms of use policy. They have a nearly identical clause.

By: Ian Bell

Ian Bell — Mon, 13 Feb 2006 15:18:04 +0000

I agree about the honesty statement, if they were upfront with everything, I doubt people would be as mad. I know that Blockbuster is throttling their movies to everyone because the time difference between them and Netflix is huge, like 4 days in between returns, and thats why they give you the free in store rental coupons.

What a bummer, thats the problem when companies get too big for their own good, they think that because they are making so much money they can start treating people poorly.

By: Andrew Randall

Andrew Randall — Mon, 13 Feb 2006 14:42:40 +0000

Hi,

Like you, I used to love Netflix, but was very disappointed to hear about their throttling policy.

All they had to do was notify all members that due to the fact that they have to make a healthy profit to stay in business, there would now be a restriction of X movies per month for each service level. But they did not do that. They buried it in the small print of their Terms of Service, which no one reads anyway, and certainly not after you have been with them for 4 years.

The issue is not about the policy or profits. It is about honesty, and they have not been honest. They still advertise an “unlimited” number of movie rentals per month.

I love(d) Netflix, but cancelled my account on principle as I do not like being lied to by someone who debits my credit card every month. I also demanded a refund of every month since they instigated the “throttling” policy and, guess what? They have refunded every payment I made since April 2002.

I suggest every Netflix member demands a similar refund. Perhaps that will discourage other companies from employing deceptive tactics. Nah. ‘Course it won’t. But you can bet Netflix will think again before lying.

By: Bret L. Stern

Bret L. Stern — Mon, 13 Feb 2006 13:30:05 +0000

Not good

By: Ian Bell

Ian Bell — Mon, 13 Feb 2006 08:56:23 +0000

Wow what a shame. I used to rent from Netflix and was pretty happy. I tried Blockbuster Online though, and noticed that in a months time I only received about half the videos that I did from Netflix, they were shipped out even slower. Blockbuster does give you 4 free in store rentals though, so maybe they save money on the shipping costs by giving you the in-store coupons?