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ReplayTV Service Charge Angers Customers

An untold number of customers recently took advantage of a dramatic price drop for ReplayTV’s lowest-end model, thinking the $149 deal included three years of the service that’s required for the devices to work.

Now, some are furious, finding their service has been disconnected and that they will probably have to pay additional fees to reactivate it.

“It’s almost like buying a car and having the car later stop working, saying you can’t drive it anymore unless you give us more money,” said Eric Maur, 26, of Kaneohe, Hawaii.

ReplayTV officials could not be reached for comment late Wednesday, but issued a statement responding to the complaints.

“ReplayTV acknowledges that there was miscommunication at several levels concerning the price reduction rollout on the 5500 Series DVRs. However, ReplayTV did not intend to confuse any of our valued customers. We continue to make customer service and satisfaction our number one priority. We are currently assessing the situation to find the best possible solution.”

Read the whole story at the Wilmington Star.

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