1. Ordered a phone (Motorola Droid X) on 9/3/2010
2. Prior to placing the order online I called customer service; I have never ordered a phone through a third party and wanted to be reassured that there weren't any "catches". The customer service agent assured me there weren't and that the phone would ship in 2 weeks.
3. I placed the order online.
4. I received the order reply via email which stated that the phone would be delivered by October 19th – that is a full 3 weeks difference than what the customer service agent told me.
5. I called the following Tuesday 9/6 to see what the hold up was/ I was informed that both the notification on Amazon Wireless website and the customer service rep was wrong.
6. I sent to "complaint" emails both of which were answered with the same "cut and paste" reply explaining that they were sorry.
7. I called Verizon today, 9/29 out of frustration and to my surprise they had the phone in stock.
8. Again, I called Amazon Wireless to see if the delivery date, 10/13 was correct and they confirmed.
9. I canceled my order and purchased the phone directly through Verizon.

My Amazon Wireless Review in short:
HORRIBLE SERVICE, BUYER BEWARE!