Skip to main content
  1. Home
  2. Mobile
  3. News

Apple will fix these iPhone X, 13-inch MacBook Pro issues for free

Aaron Mamiit
By

Apple launched free repair programs for a pair of hardware issues involving the iPhone X and the 13-inch MacBook Pro with no Touch Bar.

The repair programs, which were first spotted by Bloomberg on Apple’s support pages, focus on the iPhone X’s display module and the MacBook Pro’s solid-state drive.

Recommended Videos

Apple said that some iPhone X units have been experiencing problems with the touchscreen, specifically that the display does not respond, or intermittently responds, to the user’s touch. On the other hand, there are some cases when the iPhone X display responds even when it is not touched.

Related

Unresponsive screens have been reported by users for several months, and if force restarts and factory resets did not fix it, the recommended solution was to have it checked at an Apple Store or an authorized service center. Under the new repair program, iPhone X owners suffering from the problem will be able to have the display module of their smartphone replaced for free. However, if the iPhone X comes with any damage that makes repairs harder, such as a cracked screen, that will need to be fixed first.

Apple did not specify any information on which batch of iPhone X units comes with the faulty display module. There will be no new batches though, as the iPhone X was discontinued after the unveiling of its successors iPhone XS, iPhone XS Max, and iPhone XR.

The 13-inch MacBook Pro with no Touch Bar, meanwhile, is prone to data loss or drive failure, according to Apple. The affected units were sold from June 2017 to June 2018, at capacities of 128 GB or 256 GB. To check if a specific 13-inch MacBook Pro contains the hardware issue and is eligible for the free repair, users may enter the laptop’s serial number on the Apple support page.

The repair program for the affected 13-inch MacBook Pro units will also be free. Owners of the laptops may take them to an Apple Store or authorized service center for to have their solid-state drives fixed. However, before doing so, users are recommended to first back up their data, as the drive of the laptop will be wiped clean as part of the program.

Editors' Recommendations

Topics
Aaron Mamiit
Aaron Mamiit
Contributor
Aaron received a NES and a copy of Super Mario Bros. for Christmas when he was 4 years old, and he has been fascinated with…
Apple accidentally revealed a big iPad Pro display upgrade
The iPad Pro (2022) sitting in the Magic Keyboard.

iPad Pro 2022 Joe Maring / Digital Trends

Apple is already past its usual upgrade cycle for the iPad Pro after the previous model was released in October 2022. Latest reports hint at an announcement now set for "early May" this year where Apple will unveil the new iPad Pro and iPad Air models, even though a proper event seems unlikely. Despite Apple's suggested lack of fervor, these purported new iPad models are expected to bring significant changes, especially to the display.

Read more
Why you should buy the iPhone 15 Pro Max instead of the iPhone 15 Pro
Someone holding an iPhone 15 Pro Max outside on a patio, showing the back of the Natural Titanium color.

If you want the best iPhone money can buy in 2024, you have two options: the iPhone 15 Pro and the iPhone 15 Pro Max. They have the same chipset, similar display technology, nearly identical cameras, etc. It's a really close battle, save for the fact that the iPhone 15 Pro is $200 cheaper.

It might be tempting to save some cash and choose the iPhone 15 Pro, but I recommend you splurge for the larger (and more expensive) iPhone 15 Pro Max. Why? Let me explain.
It's a big iPhone you won't hate using

Read more
The biggest threat to the MacBook this year might come from Apple itself
The MacBook Air on a white table.

MacBooks have held a dominant position in the laptop world for the past few years. Though there have been meaningful rivals from the Windows side of the aisle, the MacBook Air and MacBook Pro still feel like they hold an unshakeable lead at the moment.

But according to the latest reports, the most serious challenger to the MacBook's reign won't come from Windows -- it'll come from within Apple in the form of some very advanced new iPads.
What's a computer?

Read more