T-Mobile may not provide the best service in town to meet your preferred standards, but what would cause a man to walk into a retail store and destroy everything in sight? That’s what witnesses were trying to figure out in the video posted on YouTube yesterday showing a man tearing down store posters and racks for undisclosed reasons.
The video, filmed by an onlooker from outside of the Manchester Market Street store in the United Kingdom, follows a man who was already halfway through ripping apart the T-Mobile store. He can be seen slowly pushing fixtures down and tearing out wires before taking a fire extinguisher and spraying the foam all over random parts of the store. A T-Mobile store representative seems to stand steady inside without attempting to stop the man. A reflection of the store window as well as the end of the clip also shows a street full of passerbys trying to get a glimpse of the madness.
If you think American T-Mobile service is bad, something must have really gone wrong with the UK version. That, or the man is heavily crazed. At the end of the video when cops finally arrive to the scene, the man calmly surrenders, even offering smiles and laughs at the mess he’s made.
According to the UK news source The Daily Mirror, the irate customer in question is 42-year-old Jason Codner who was dissatisfied with customer service. “The customer’s dispute was in relation to a refund that we were not able to give – as it was clearly outside of the stated terms and conditions,” T-Mobile told Mirror. ”During the incident, all customers and staff were taken outside of the store as quickly as possible and the police were called immediately to handle the incident … There were seven members of staff and a number of customers in store at the time – and we are very pleased to say that none were injured during the incident.”
T-Mobile also states that it plans to reopen the store as soon as possible after it is able to assess the damage caused. Codner has been charged with a public order offense and criminal damage, and is due in court on July 31. You think the heat wave got to the guy?
Watch the 3 minutes and 44 seconds of T-Mobile carnage in the video below.
I was a tmobile customer for over ten years. when I moved to an area where their service was spotty I waited till i was out of contract and ended my service. They continued to bill for four more months, after numerous calls to them to STOP my service. I finally had my card that was on their auto pay system cancelled by my bank. What happened next?? They sent me to collections!!!! I had many day dreams of doing just what this guy did but luckily for them and me and the unsuspecting tmoble employees they aren’t any stores in my area.
DO NOT USE TMOBILE
trust me stay away
That’s horrible. How long ago was that?
my first call to stop service was in January. I have to admit that for that ten years I was pretty happy with the service (in San Diego) but all in all I would say it cost over five hundred dollars and damaged my credit. Not to mention I hadn’t been using that phone due to the lack of coverage for about two months prior to January but didn’t want to pay an early termination fee. lol. fortunately my phone is now provided by work so that did ease the pain a bit.
but still… screw them
Damn, I thought maybe it would have been a few years ago or something, not something recent. Sorry to hear you had problems!
At least he was pleasant about it.
Yes he was. Very calm. The employee had nothing to worry about.
the man snapped.