Cingular/AT&T Tops Customer Complaints

March 29, 2005 By Ian Bell

Consumer Reports is reporting that complaint data obtained by Consumers Union shows AT&T/Cingular has the most customer complaints.

“Complaint data obtained by Consumers Union, publisher of Consumer Reports and ConsumerReports.org, from the Federal Communications Commission show that Cingular and AT&T, which combined last year to form the nation’s largest wireless phone company, have the worst combined complaint record for 2004. AT&T alone has had the worst complaint record two years running.

If you’re considering a change of wireless carrier, you may want to look first to Verizon. It had the lowest number of complaints per customer among national carriers, and among all the carriers, relatively few complaints about service quality and billing. “

Showing 11 comments

theluyas.net at 1:14am 14th January 2012 Small Business Finance Strategies... There is probably no better example of marketing strategies used to treat low by the general lack of sound business practices, when most companies work with commercial lenders. What is the situation most critical and useful for commercial borrowers, th...
Planetgoodradio.com at 1:08am 16th April 2011 The premium of value... Hearts and Arrows diamond is a rare and special. It is an ideal round brilliant cut diamond is a visual phenomenon that appears. Hearts and arrows, or H & Due dates in Japanese history. After extensive research and years of experimentation, boasted...
aerialonemtg.com at 5:25pm 11th March 2011 How To Make A Good Impression In Professional Contacts... First impressions count, and if you is bad, can have a second chance. Therefore, if you meet a new business contact, you have to correct the first time. Every little detail is important, the quality of the printing of business cards for the brightness ...
nvdag.org at 12:10am 1st March 2011 Why You Need Keypad Door Lock... A so much cry from the standard lock, keypad door locks are a additional trendy thanks to secure doors. rather than using a standard key to open or lock the door you just key in an exceedingly secret pin range on the electronic keypad. Sometimes, such ...
Byvale Scene Art at 1:27am 11th January 2011 Movie Television at Home... Television (TV) and movies are invented for the millions of technological innovations by entrepreneurs and academics to facilitate and to console, to add our life. No matter what status we have in society and what job we hold, we are happy to watch TV ...
openheartsart.com at 6:38am 17th December 2010 It Easy for Customers to Complain... Then to know that you come to complaints and to know that these complaints are good for you, it makes sense to place a complaint-management strategy not only on solving the various problems that arise from the customer focused But the systematic custom...
Republic of Business at 8:24pm 4th December 2010 Standard Business Models... There is not a waterproof model for home business. You must do as you go. One of the things you need to be wary of market developments that impact your business. The market is stable, but at all times. Unstable markets have an advantage in that they gi...
Gerald Austin at 12:09pm 10th October 2007 ////for 18 months I have been promised TTY connection on my cell phone and have called at least 30 times just to receive more empty promises by incompetent employees. Recently after purchasing a laptop and ordered at&t wireless 3G which has yet to stay connected. I am deaf, totaly disabled,& homebound. Do not waste your time going to a corporate store because any child has more knowledge of hardware, software, and firmware. Believe me I have been numerous times and wasted alot of minutes on my cell phone. This is fraud of the disabled by big business, maybe next they can cheat the mentally handicapped or even wounded soldiers.
fungku at 10:41pm 18th October 2005 sirisha, Digital Trends isn't a motorola dealer.

I've had a couple bad customer service experiences with Cingular too. Beware before you switch to them. Look online and do some research about their customer support.
sirisha at 6:53am 16th October 2005 Hello motorola dealer please take my complaint
our motorola mobile. its not working and its not display. i purchesed it three months back i request please reply me
fred sarciaux at 7:36pm 18th August 2005 I can understand adt and cingular getting so many complints, here is one more!!
I have been a good customer of adt for many years and had program ith a basic monthly cost of $19.95. Starting a few months back my phone being a old issue started giving me trouble so I went to cingular to buy a new one. I was told that at the $19.95 program rate no phone was available but if I upgraded to the $29.95 program a phone would be available. I don't think that is fair that I should be forced to pay additional payment to get a phone replacement.!!