Cingular/AT&T Tops Customer Complaints

Consumer Reports is reporting that complaint data obtained by Consumers Union shows AT&T/Cingular has the most customer complaints.

“Complaint data obtained by Consumers Union, publisher of Consumer Reports and ConsumerReports.org, from the Federal Communications Commission show that Cingular and AT&T, which combined last year to form the nation’s largest wireless phone company, have the worst combined complaint record for 2004. AT&T alone has had the worst complaint record two years running.

If you’re considering a change of wireless carrier, you may want to look first to Verizon. It had the lowest number of complaints per customer among national carriers, and among all the carriers, relatively few complaints about service quality and billing. “

Read more at Consumer Reports

Found VIA Engadget