European BlackBerry Customers Go Without Mail

European BlackBerry enterprise customers experienced the unthinkable yesterday — mail went down for a while.

For those who use their BlackBerrys, checking them can become an addiction. And for business customers, they’re a lifeline. But for a while yesterday, enterprise customers in Europe were left stranded and BlackBerry e-mail services went down for a while.

According to Ahmed Datoo, vice president of marketing for remote device management company Zenprise:

"A customer in the UK got an alert from Zenprise at 13:32 that the RIM SRP network went down. That network looked to be back up and running around 15:00. One of our US customers supports users in Europe and received an alert from Zenprise roughly the same time, but service for them was restored at 14:13."

Zenprise said the problem appeared to be that one of Research in Motion’s (the company behind the phone) IP addresses went down, and there was a delay routing to the back-up IP address.