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Troublesome Galaxy Note 5 problems, and how to fix them

galaxy note  problems
Malarie Gokey/Digital Trends

As phablet fans flock to the fantastic new Galaxy Note 5, many are experiencing issues. Every smartphone has its troubles, but there’s usually a way to get around them. We’ve been gathering some of the most common Galaxy Note 5 problems, along with the workarounds and potential solutions you might need to address them.

Related: Twenty-five Galaxy Note 5 tips and tricks you need to know about

Problem: S Pen jammed

There has been a fair bit of fuss over the dangers of putting your S Pen into your Galaxy Note 5 the wrong way round. It’s obviously supposed to go in nib first. This was a tricky mistake to make on earlier Note models, but with the Note 5, you can slide it in end first and it may become stuck. A few people have broken the detection feature when pulling it out again, so the S Pen no longer automatically launches the Air command menu or the quick note option.


Note 5 S Pen
Malarie Gokey / Digital Trends
  • Do not put the S Pen into your Note 5 end first. It’s pretty easy to avoid. If you get into the habit of clicking the end to make sure it’s the right way round before inserting it, then you’ll be fine.
  • You could take preventative measures if you fear it will happen. What actually gets stuck is the lip on the clicky mechanism on the end of the S Pen. You could file off the protruding sides, though it leaves the S Pen looking pretty ugly. Alternatively, you could attach something like a small rubber band, or a piece of tape to the end so it can’t fit in backwards easily.

Potential solutions:

  • If you’ve already got your S Pen stuck, it’s important not to use force to pull it back out. There’s a chance the clicky end will come off completely, and you’ll break the detection feature. Cut a piece of paper or really thin card the same length as the S Pen and slide it in the side where the stylus is stuck. That’s going to be towards the body of the phone, so on the left of the S Pen, if you’re looking at it from the bottom with the screen up. It should trigger the clamping mechanism to open, and you’ll be able to slide the S Pen out without damage. Here’s a video on how to do it.
  • Contact Samsung and see if they’ll fix or replace it. There are mixed reports about the responses to this, but some owners have been able to return it for repair under warranty.
  • Apparently, Samsung has slightly updated the design of new Note 5 models, so that a wrongly inserted S Pen can be removed without breaking the mechanism.
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