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Samsung’s Galaxy Note 7 has one big problem: it explodes. Return yours now

galaxy note  problems samsung
Julian Chokkattu/Digital Trends

So you’ve left your previous smartphone behind and put down the money to get a brand new Samsung Galaxy Note 7. It certainly no small investment, but being one of the most advanced phones out there, it would be fair to assume that most of its major issues have probably been dealt with at this point, right?

Sadly, the gorgeous Galaxy Note 7 has been the focus of a massive recall. Now, replacement units have been catching fire and that’s forced Samsung to temporarily halt production. Samsung officially declared an end to the Note 7 in early October.

“For the benefit of consumers’ safety, we stopped sales and exchanges of the Galaxy Note 7 and have consequently decided to stop production,” Samsung told Digital Trends in a statement.

Related: Hot potato! How to ditch your Samsung Galaxy Note 7 before it explodes

If you have a Galaxy Note 7, please return it immediately to the place where you purchased it. You are entitled to a full refund or an exchange for a replacement device of equal value, as per the Consumer Product Safety Commission’s recall. Please see our full guide on how to return your Note 7 here. The guide also includes recommendations of which device to buy instead.

Problem: Exploding Note 7 is recalled

A faulty battery cell causes Galaxy Note 7 phones to explode. There is a government recall. Please immediately return your Galaxy Note 7. See our full guide on how to return your Note 7 here. The guide also includes recommendations of which device to buy instead.

Call or visit the place you bought the Note 7 from, whether it’s a carrier store or an online retailer, or you can call 1-800-SAMSUNG to initiate the recall process for your device. You’ll then have the option to opt for a Galaxy S7 Edge or S7 and replace any other Note 7 accessories you have — you’ll be refunded the price difference between devices.

As a token of gratitude, the company is providing a $25 gift card when you use the exchange program. You can read more about the recall here.

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