So you’ve left your previous smartphone behind and put down the money to get a brand new Samsung Galaxy Note 7. It certainly no small investment, but being one of the most advanced phones out there, it would be fair to assume that most of its major issues have probably been dealt with at this point, right?
Sadly, you may have a big headache on your hands — Samsung is recalling the Galaxy Note 7 citing problems with the “battery cell.” The recall comes after several people posted images of charred and exploded devices online. Sales have halted, and Samsung expects the recall process to take two weeks via a Product Exchange Program, and it’s fairly simple.
Call or visit the place you bought the Note 7 from, whether it’s a carrier store or an online retailer, or you can call 1-800-SAMSUNG to initiate the recall process for your device. You’ll then have two options — the first is to exchange your current Note 7 for a new one, which will arrive as early as next week. The second option is to opt for a Galaxy S7 Edge or S7 and replace any other Note 7 accessories you have — you’ll be refunded the price difference between devices.
As a token of gratitude, the company is providing a $25 gift card when you use the exchange program. You can read more about the recall here.
The following are common problems Galaxy Note 7 owners have previously run into, and new owners may potentially run into after sales resume for the phablet. We’ve searched high and low to find some of the biggest Note 7 issues — as well as the ones people are most likely to run into — and provided workarounds and solutions for as many as we could. If you’ve had an unfortunate experience with your new Galaxy Note 7, hopefully your solution can be found here.
Problem: Phone crashes, freezes, reboots, or is completely bricked
This may be the biggest thing new Galaxy Note 7 owners are discussing at the moment. The problem doesn’t seem to be tied to any particular feature, update, or piece of hardware, but the end result is one of three things: their phone crashes unexpectedly, reboots constantly, or has been bricked and rendered useless. On the upside, however, there are many things you can try to fix the issue. Some have found success or temporary relief, while others are still waiting for an official solution.
- For crashes, reboots, and freezes:
- If you’re suffering from seemingly random crashes, reboots, and freezes, the easiest thing to try is to simply turn the phone off and on.
- You can also try performing a manual restart — rress and hold the Power key and the Volume down key simultaneously for more than seven seconds.
- Wipe cache partition. Turn your phone completely off, then press and hold the Power, Volume Up, and Home keys until the Samsung logo appears. If done correctly, the Android icon should appear. After a brief period of time, you should enter Android System Recovery mode, which allows you to use the Volume Down and Power keys to navigate and select options. Go to wipe cache partition > Yes, and when the process is finished, choose Reboot system now when it appears.
- You can also try to reset the settings. Go to Apps > Settings > Backup and reset > Reset settings > Reset settings, then confirm when prompted. This will not affect your personal data.
- A complete Factory Data Reset is your last option, but this will erase everything on your Galaxy Note 7. First, however, backup your application data, Wi-Fi passwords, and other settings to Google’s servers by going to Apps > Settings > Backup and reset > Back up my data. To perform a factory reset, go to Apps > Setting > Backup and reset > Factory data reset > Reset phone and follow the instructions to perform the reset. After this process is done, you can set up your phone again.
- If your phone is bricked:
- There are several workaround methods to get your phone up and running again. These methods involve using either SamFirm or Samsung’s own Smart Switch. XDA Developers forum user Dante63 has created a set of step-by-step instructions that’ll work for every Galaxy Note 7 model.
- If none of the above worked, many have speculated that it could be a hardware issue. If you believe that to be the case with your smartphone, seek out a Samsung Experience Shop at Best Buy to get your phone repaired, or reach out to your carrier or retailer to get it replaced.