Page 3: Still more iOS 7.0 Bugs, problems, and fixes
Click on an issue to jump to it:
- Bug: Loads of unread emails
- Problem: iPhone won’t turn on
- Annoyance: Motion sickness
- Glitch: Speaker not working
- Glitch: Media controls not working
- Glitch: Receiving someone else’s messages or contacts
- Problem: Can’t send text messages
- Bug: Can’t download app updates
- Problem: Charger or cable won’t work
- Problem: Camera not working
- Problem: Hate the new calendar app
- Problem: Can’t scale or move wallpapers
- Problem: Home button or Sleep/Wake button not responsive
- Glitch: Ringer volume too low
- Glitch: Refreshing apps after switch
- Problem: Unresponsive touchscreen
- Problem: App downloads appear stuck on “Waiting”
Bug: Loads of unread emails
Some people found that they had hundreds or even thousands of unread emails after updating to iOS 7. This problem seems to be particularly common for Gmail users, but it can occur with other email accounts.
- Go into your email account on your computer and select all your emails then choose Mark as Read. Now go back to your iPhone and the count should be drastically reduced. It may be quicker to select all, choose Mark as Unread and then choose select all again and click Mark as Read.
- You can also select Edit > Mark All > Mark as Read on your iPhone, but for it to work, you’ll need to download all your emails to the iPhone first, which can take a long time.
Problem: iPhone won’t turn on
A few people have reported that their iPhone won’t turn on at all after installing the recent update. Plugging in the charger doesn’t seem to have any effect. In some cases, there’s no recognition when plugging into a computer and trying to connect to iTunes either. There’s probably more than one problem at work here, but here are some steps you can try.
- Make sure that you’re using an Apple cable. Apple is working to block third-party cables and chargers by including an authenticator chip in its official cables. It’s not likely, but just to eliminate them as problems, try using a different cable and a different power outlet.
- Try holding down the Sleep/Wake button and the Home button together for at least 10 seconds.
- If you are using an official cable then plug your iPhone in and leave it to charge for at least a couple of hours before trying the Sleep/Wake and Home button again.
- Try a factory reset.
- Try DFU mode (you can find full steps under Glitch: Stuck on Apple logo at the start of this article).
- If none of these steps works for you then it’s time to call Apple, or, even better, take your iPhone into an Apple Store.
A lot of people have reported motion sickness issues with the new iOS 7 platform. The parallax effect, bright icons, and all the zooming transitions can prove to be a bit much and may cause nausea or dizziness. There are a few things you can try to lessen the problem, but they aren’t going to fix it entirely because you can’t turn off the animations right now (it’s possible Apple will address this in a future update).
- Go to Settings > General > Accessibility > Reduce Motion.
- Make sure that you are using a static wallpaper via Settings > Wallpapers & Brightness, and then choose from Stills or your own photos.
- It’s possible that larger text will help via Settings > General > Text Size.
- You can also reduce the transparency via Settings > General > Accessibility > Increase Contrast.
Glitch: Speaker not working
There have been a few problems reported with the speakers on Apple devices after the iOS 7 update. Some people get no audio from the speaker, some report that audio is only gone when playing media, and for some people it’s not working with headphones either. There are a couple settings you should check and other steps worth trying before you contact Apple.
- If you’re having the problem with an iPad, try toggling the side switch. You can also check under Settings > General > Use Side Switch To and see if it is set to Mute.
- Check under Settings > General > Accessibility > Mono Audio and make sure it’s off.
- Press and hold the Sleep/Wake button and the Home button to reboot your device.
- Try restoring your iPhone.
- If you find that the headphones work then there could be a problem with the port. You could try blasting it with compressed air, or even sucking to see if anything is stuck in there. If you’re going to use a brush then be very gentle.
Many people have found that the media controls in the Control Center and on the Lock Screen are not working after the iOS 7 update. Luckily there’s an easy fix.
- A soft reset should deal with this one, so press and hold the Sleep/Wake button until the red “slide to power off” appears and slide it. Once the device is off, simply press and hold the Sleep/Wake button again until you see the Apple logo.
Glitch: Receiving someone else’s messages or contacts
You may find after updating that you end up syncing contacts, or even receiving messages that belong to another family member. This is probably because you are using the same Apple ID. Your best option is to create a new Apple ID for one of you (you’ll still be able to share an iTunes account).
- Go to Settings > Messages > Send & Receive and you can select any number or email that you don’t want to be sharing messages with. You can also change your Apple ID in here.
- For contacts, the problem is probably caused by sharing iCloud. You can go to Settings > iCloud and choose Delete Account and then Keep on My iPhone. Then use your new Apple ID to set up a new iCloud account just for you.
A few people have reported issues with sending text messages after the iOS 7 update. There are a couple of possible reasons for this.
Tap and hold on the message and then select “Send as text message.”
- If the issue is popping up in iMessage then it may be because iOS 7 turns the send as SMS option off by default. Go to Settings > Messages and turn Send as SMS on.
- You could also try the steps listed under Bug: iMessage or FaceTime not working.
- If the issue seems to be with sending texts to other types of phone then it could be because the recipient is still registered with Apple, or has another Apple device. It may be worth checking if they used to own an iPhone that they never deregistered, or if they used their SIM card in an iPhone in the past.
Bug: Can’t download app updates
Quite a few people have found that they can’t download app updates after the iOS 7 upgrade. There could be multiple apps showing that updates are available, but they simply don’t start. Turning Wi-Fi off and on again, or even connecting to iTunes may not resolve the problem, but there are other things you can try.
- Go to Settings > iTunes & App Store and tap on your Apple ID, then select Sign Out. Double tap the Home button and make sure you swipe up any problem apps that are running to close them, then reboot the iPhone and sign back in to iTunes to try the update again.
- If that doesn’t work, try going to Settings > General > Usage and select the problem apps, then delete them, reboot the device, and try to download them again.
Problem: Charger or cable won’t work
Along with the iOS 7 update Apple killed support for many unlicensed, third-party cables and chargers. This results in users getting the pop-up message “This cable or accessory is not certified and may not work reliably with this iPhone.” You can dismiss the message and in some cases you might find that the cable works anyway, but it probably won’t. Certified cables have an authenticator chip in them. There is a workaround you can try.
- Plug the charger into the wall or the cable into your computer, and then plug the other end into your iPhone. Dismiss the warning. Unlock your iPhone and dismiss any warning. With the screen on, unplug the cable and then plug it back in again. Dismiss the warning. You should find that it charges now.
- Buy a cable that’s licensed and part of Apple’s MFi program. They generally have the “Made for iPhone/iPod/iPad” logo on them.
Problem: Camera not working
If you updated to iOS 7 and encountered a problem with your front-facing camera or your main rear-facing camera then you’re not alone. Some people report that the main camera keeps freezing or refuses to load; they just get a black screen. Others are complaining that the front-facing camera is excessively blurry. This could be down to an app or it could be a hardware failure. Here’s what to try:
- Close the camera app, double tap the Home button and swipe the camera app up to close it completely, then reboot your iPhone and try loading the camera app again. This will work for some, but it doesn’t mean that the issue won’t return.
- Go to Settings > General > Restrictions and make sure Allow: Camera is on.
- If an app is causing the problem then removing it might fix your camera. Remove third-party apps one by one, reboot the iPhone, and test the camera. It’s a good idea to start with anything that obviously uses the camera.
- Take it into an Apple Store and show them the problem. If you’re still under warranty then you should get a replacement without any hassle.
Problem: Hate the new calendar app
Lots of people have been complaining about the new calendar app in iOS 7. It may be a touch too minimalist, or perhaps the tweaked functionality is causing frustration. There’s no way to get the old calendar back, but there is another option.
- Download a new calendar. There are some great options in the App Store. We recommend Fantastical 2 ($3), or you could try free options like Tempo Smart Calendar or Cal.
Problem: Can’t scale or move wallpapers
We’ve seen several complaints about the difficulty of scaling photos for use as wallpapers. It will quite often zoom in on the photo and cut heads off at the top. We think this is down to the parallax effect. We’ve got three possible fixes for you to try.
- Turn the parallax effect off by turning Settings > General > Accessibility > Reduce Motion to on. You should notice much less zooming and be able to crop correctly.
- Create the exact right size of wallpaper, we discuss this in our iOS 7 tips and remember that a 200 pixel border all the way round your image will not appear in the central screen.
- Open the photo you want to use and tap on it so the menus disappear, then take a screenshot (press Home and Sleep/Wake together) and use the screenshot as your wallpaper.
Problem: Home button or Sleep/Wake button not responsive
A few iPhone owners have found that their Home button, or their Sleep/Wake button, or both, are less responsive after the iOS 7 update. It may take several button presses to register, and the fault can be intermittent, working perfectly sometimes then refusing to respond. We haven’t found a definite fix, but there are a couple of possibilities.
- Go to Settings > General > Accessibility and try toggling Switch Control on and off again.
- Back up your iPhone with iCloud and try restoring it.
- Take it to an Apple Store and show them, although you can expect a big charge for a replacement phone if you’re out of warranty. It might be cheaper to try and get a button replacement at a local repair shop.
Glitch: Ringer volume too low
A lot of people have been reporting that the ringer volume on their iPhone is much lower after the update to iOS 7 and that it’s causing them to miss incoming calls. This seems to impact various models and there’s no definite fix that works for everyone, but there are a few things worth trying that seem to have worked for some people. We’re going to assume you’ve tried going to Settings > Sounds and using the volume rocker to turn the volume up.
Workaround: Create your own ringtone using a song and crank the volume up.
- Go to Settings > Sounds and toggle Change with Buttons then try and use your volume rocker.
- Try going to Settings > Music and turn Sound Check off.
A number of people have been complaining about the fact that certain apps seem to refresh themselves after multitasking by switching to another app and then returning. For example, Safari refreshes and takes you back to the top of the page instead of returning you to where you were, or Facebook dumps you back at the top of your feed instead of where you were scrolling. Even iBooks sometimes refreshes and takes you back to the bookshelf before loading back to the page where you were.
This seems likely to be a memory issue, and it could be related to the time between switching, but it’s not clear. If it is a memory issue, then that would explain why people with older devices seem to encounter the problem more. Sufferers have reported that this is not related to Settings > General > Background App Refresh and changing those settings has no impact.
- If you switch within a few seconds then the refresh is less likely to happen. The longer the gap before you return, the more likely it will refresh.
- Some people reported temporary success after a hard reset, others found that performing a complete restore worked for them, but there is no consistent fix because for other users a reset or restore has not solved the problem.
- Apple is apparently investigating, so complain about any issue you encounter and report details and it might help speed up an update fix. We’ll keep you posted.
Problem: Unresponsive touchscreen
There have been a few reports of people finding that the touchscreen on their iPad or iPhone is unresponsive after the iOS 7 update. This seems to occur intermittently. Sometimes after a call, or when loading or exiting an app, the screen will just stop registering any touch input at all. There is a theory that this might be a hidden message about battery life or some other message that you can’t see which is disabling the rest of the screen for touch input. That would explain why the workarounds will only temporarily fix it.
- Launch Siri and tell it to launch an app for you.
- Press and hold the Home button and the Sleep/Wake button until the screen goes blank and you see the Apple logo to restart the device.
- Try restoring the device using iTunes.
- A fix via an update from Apple seems likely. In the meantime you should report the issue to Apple or take your device in to an Apple Store and show them the problem.
Problem: App downloads appear stuck on “Waiting”
Recently, an issue has arisen for users downloading updates for apps. Rather than the app downloading and installing the update, the app icon simply displays “Waiting” and never progresses past this point.
- Performing a hard reset. Do this by holding down the Home button and the sleep/wake button at the same time. It appears to fix the problem.
- Open the App Store and log out of your Apple account. Reboot the device. Upon restart, log back in, open the App Store, and retry the download.
- Turned off the Automatic Update option by going to Settings > iTunes & App Store > Automatic Downloads > Updates. Delete the app currently marked as “Waiting” and re-download it from the App Store.
That’s all of our iOS 7 problems and fixes right now, but check back because we’ll update this roundup with new problems and solutions as we find them. If you’ve encountered a different issue, or you’ve found a fix that works, then please post and share.
Updated on 5-6-2014 by Simon Hill: Added Activation Lock bypass bug, apps crashing or failing to load, Passcode bypass bug, and wallpaper darkening at the top.
Updated on 3-19-2014 by Simon Hill: Apple’s iOS 7.1 update offers some snazzy new features and some welcome bug fixes. CarPlay tops the bill of iOS 7.1 features, but it’s not all peaches and cream. It seems there are some iOS 7.1 problems that might spoil your day. We’ve added them in and pushed iOS 7.0 problems back to page 2, though they may still affect those who’ve upgraded.
Updated on 2-11-2014 by Simon Hill: Added unable to send email problem and disappearing contacts glitch.
Updated on 1-23-2014 by Simon Hill: Added white screen of death bug (random reboot), problems with making and receiving calls, and updated freezing glitch.
Updated on 12-26-2013 by AJ Dellinger: We’ve added two new problems for those experiencing keyboard orientation, app download pauses, and control panel issues.
Updated on 11-27-2013 by Simon Hill: Added issues with new calendar app, refreshing apps after switching, unresponsive touchscreen, and updated the iMessage and FaceTime problem.
Updated on 11-8-2013 by Simon Hill: Added issues with ringer volume too low, inability to scale photos for wallpapers, and unresponsive home or sleep/wake buttons.
Updated on 10-23-2013 by Simon Hill: Added issues with app updates refusing to download, third-party cables not working, and the camera not working.
Updated on 10-01-2013 by Simon Hill: Added issues with device not turning on, motion sickness, speaker not working, media controls not working, receiving someone else’s messages or contacts, being unable to send text messages, and added software update news to lock screen bypass problem.
Article originally published 9-25-2013.