The “5″ in iPhone 5 stands for more than just the fifth generation of iPhone. It also stands for fifth in customer satisfaction, which is where Apple’s handset placed in a recent report from OnDevice Research.
In a poll of over 320,000 smartphone and tablet users across six countries – 93,825 in the United States – OnDevice Research found Android handsets to be the champions of the major mobile markets. In the United States, four different Android handsets finished ahead of Apple’s iPhone 5. Despite scoring an 8.23 in user satisfaction, the iPhone 5 is stuck looking up at Samsung’s Galaxy Note 2 (8.26 user satisfaction score), the HTC Rezound (8.32), and Motorola’s Droid Razr M (8.5) and Atrix HD (8.57). The Atrix HD snagged the top spot in satisfaction while also being the only real budget-sensitive offering on the list. Perhaps the lowered expectations of the less expensive handset gave it a boost by boasting surprisingly good results for owners.
Across the pond, Apple fared a bit better. The iPhone 5 had a satisfaction score of 8.21 in the U.K., finishing second only to HTC’s One X and it’s 8.47 score. The top five for the UK was rounded out with an all Samsung line up of the Galaxy Note 2, Galaxy S 3 Mini, and Galaxy S 3.
The silver lining for Apple should be that if one combines the full rankings – which includes data from the U.S., U.K., France, Germany, Japan, and Indonesia – and looks at overall device satisfaction, the Cupertino company is still the cream of the crop. As a company, Apple finished first across the entire survey, followed by Google even though Google doesn’t actually make any devices itself. Finishing last in overall device satisfaction is Samsung, though no reasoning or data is given to explain why.
Love my Nokia Lumia 920 screw apple
Really like my 920 too!
Did you buy the cordless charging pad? That thing looks sick!
I’m a big tech nerd and know a lot a out technology and I love my iPhone.
no you don’t!
stay off of this >:(
Though I can’t stand iOS, doesn’t the over-all score mean more than the individual country scores? Saying that the iPhone 5 is the highest rated phone in the world is a far more valuable statement than saying it placed 5th in the U.S.
I’d argue Apple being first overall isn’t that newsworthy. Apple’s customer service and customer satisfaction is historically very high. Even finishing 5th in the US, the iPhone still had an 8.23 satisfaction rate, which is no slouch. The news, though, is that others ranked higher than that. That doesn’t happen often.
rockin with my iphone 3GS baby…
I’m a tech head and wouldn’t want to use anything else besides my iPhone5. I’m not about having the latest Apple product…I just like what works and works right…Unlike others I have tried.
at least you care!
Data Trend – If anything this is related to WiFi issues with the iPhone 5. My MacBook has no issues gets 30mb+ connection but then my iPhone 5 is getting 1mb connection. Makes no sense. I switch to LTE because of stability. I have now turned off wifi on my iPhone. It’s a good thing I have the unlimited data plan.
Two things I notice. The graph is a little misleading, as if there is an enormous difference in scores. Second, where is the almighty GS3?
iPhone = beauty and brain android = muscles with no brain
Just kidding!
Android= slow and poor quality Apple= genius and smart with quality thanks to Steve!