Skip to main content

iPhone 5 ranks 5th in user satisfaction in U.S. behind four Android phones

ondevice
Image used with permission by copyright holder

The “5” in iPhone 5 stands for more than just the fifth generation of iPhone. It also stands  for fifth in customer satisfaction, which is where Apple’s handset placed in a recent report from OnDevice Research

In a poll of over 320,000 smartphone and tablet users across six countries – 93,825 in the United States – OnDevice Research found Android handsets to be the champions of the major mobile markets. In the United States, four different Android handsets finished ahead of Apple’s iPhone 5. Despite scoring an 8.23 in user satisfaction, the iPhone 5 is stuck looking up at Samsung’s Galaxy Note 2 (8.26 user satisfaction score), the HTC Rezound (8.32), and Motorola’s Droid Razr M (8.5) and Atrix HD (8.57). The Atrix HD snagged the top spot in satisfaction while also being the only real budget-sensitive offering on the list. Perhaps the lowered expectations of the less expensive handset gave it a boost by boasting surprisingly good results for owners.

Across the pond, Apple fared a bit better. The iPhone 5 had a satisfaction score of 8.21 in the U.K., finishing second only to HTC’s One X and it’s 8.47 score. The top five for the UK was rounded out with an all Samsung line up of the Galaxy Note 2, Galaxy S 3 Mini, and Galaxy S 3.

The silver lining for Apple should be that if one combines the full rankings – which includes data from the U.S., U.K., France, Germany, Japan, and Indonesia – and looks at overall device satisfaction, the Cupertino company is still the cream of the crop. As a company, Apple finished first across the entire survey, followed by Google even though Google doesn’t actually make any devices itself. Finishing last in overall device satisfaction is Samsung, though no reasoning or data is given to explain why.

Editors' Recommendations

AJ Dellinger
AJ Dellinger is a freelance reporter from Madison, Wisconsin with an affinity for all things tech. He has been published by…
How to stop spam texts on iPhone and Android phones
iPhone showing a spam text with the Report Junk option.

Everyone from legitimate marketers to outright scammers wants to get your attention these days. With a mobile phone in nearly every pocket, many of these have turned to SMS text messages as a way to extend their reach. After all, it's a fast means of communication that's much more likely to be noticed than traditional email messages. Plus, there aren't nearly as many spam filtering solutions available for dealing with text messages, making them ripe for abuse. Here, we explore your options for reducing spam, depending on your phone type.

Read more
How to record phone calls on your iPhone quickly and easily
A person using a smartphone.

Text messages and email are two of the most common ways we use our smartphones to communicate, but one shouldn’t forget that these fancy gadgets can still ring a friend or family member. An audible one-on-one conversation may be falling out of style, but it’s still one of the fastest ways to exchange a lot of information.

Fortunately, you can also record phone calls for future reference, although you’re a bit up-the-creek if you’re rocking an iPhone. For years now, iOS devices haven’t featured any type of built-in recording tool for phone calls — not even the iPhone 15, iPhone 15 Pro, or iPhone 15 Pro Max. That being said, there are a few workarounds.

Read more
Why I ditched my iPhone 15 Pro for the Samsung Galaxy S24 Ultra
Samsung Galaxy S24 Ultra and iPhone 15 Pro in hand.

This is not another “lifelong iPhone user tries Android” story. I use and review all kinds of phones, and I prefer the flexibility of Android. That said, I’ve been on the iPhone 15 Pro since its launch — for two reasons. First, I had been getting the iPhone 14 Pro Max-level battery life on it. Second, I like the stability of social media apps like Instagram and X (formerly Twitter). But the experience has been downgrading for a while now.

Samsung's "AI phone," the Galaxy S24 Ultra, tackles these two issues and gives me some extra features that I didn’t think would be important for me. It’s been a surprisingly fun experience. Here’s why I shifted to the Galaxy S24 Ultra from the iPhone 15 Pro and decided to stay on it. And no, it has nothing to do with AI.
Updates have ruined the iPhone 15 Pro

Read more