Comments on: iPhone Screens Developing Dead Spots?

By: paul easterwood

paul easterwood — Wed, 27 Aug 2008 14:03:13 +0000

Just got back from the Houston Apple store. I too have a dead strip around where the “8″ is on the dial screen. I was told that because my phone was out of warranty that my only option was to replace by 8 gig phone with another 8 gig phone for $200. No offer to repair with or without a loaner phone. I could not upgrade to a 16 gig phone even if I paid extra. This is a phone that I paid $600 for then got an in store cerdit of $100 when apple dropped their price to $400. They now want me to pay $200 for a “new” obsolete iphone.

I was considering the G3 phone if they ever get their dropped call issue resolved. Not any longer. I think apple has gotten to big for their britches. I will also sell my stock in apple.

By: Chris

Chris — Thu, 11 Oct 2007 04:52:07 +0000

Well my friend had this dead zone problem already and now my phone is broken as well. Both were bought on release day. I went to the apple store in SoHo (NYC) at lunch time and was told that I needed to make an appointment for a genius and that no one could see me today. I explained that the dead zone (the bottom icons on my phone) was well known and I simply wanted to turn it over for repair and receive a loaner. I was told that I had to come back tomorrow. I left and went to the midtown flagship store where the manager there informed me that regardless of how well known the issue was I still had to see a “genius” and the first available slot was *5* hours later at 11pm. I left disgusted, with my broken phone.

A good company would have already opened up about something like this and made it way easier for their customers to deal with it. Not impressed Apple.

By: Matt

Matt — Mon, 13 Aug 2007 07:26:50 +0000

I think in all of this the most dissapointing thing is that Apple wants to charge their customers 29.00 for a loaner on a product that they made that is defective. I can understand Gen 1 problems, but if I was Apple, I would drop the 29.00 loaner, and simply let them keep the loaner phone. If you keep the people happy they will buy several phones, don't let your first phone in this market put a bad taste in the consumers mouth.

By: Branden

Branden — Sat, 11 Aug 2007 18:46:44 +0000

AT&T does not support iPhone users in store. They pass the buck to a MAC store and leave you stranded. My phone is completely dead from the bottom of its screen to the middle with 8 menu items useless (the most important ones). Since I live on Kauai, the nearest MAC store is a 100 miles and a plane trip away. So far I have wasted countless hours today dealing with this issue and nothing has been resolved. Apple also tried charging me $29 for a loaner, can you believe that, &%#)%@#!! I am really pissed off, my business and my communications life has been haulted because of AT&T and APPLE. DONT BUY AN iphone, AT&T and Apple are not interfaced to work together with consumer issues, they set up everything thinking there would be no problems it seems.