iTunes 9 on 64-bit Windows 7 has Issues with iPhone

itunes

The latest version of iTunes doesn't play well with Microsoft's Windows 7 OS.

Reports are coming in that the latest version of iTunes is having an issue when installed on Windows 7 64-bit computers. According to numerous posts on the Apple Discussion forums, the combination of 64-bit Windows 7 and iTunes 9 is unable to synchronize with the iPhone in most instances.

According to multiple users, iTunes 9 often gives, an error code 0xE8000065 described only as an unknown error. The users also report that iTunes will sometimes recognize the iPhone and other times it will not recognize the device. Windows also reportedly gives an error that reads MTP USB drivers can’t be installed.

There are six pages of user posts on the Apple forums with many of the users reporting the same exact issues. One user reports to have resolved the issue by turning Bonjour off. However, other users posted saying that turning Bonjour off only solved the issue for a short period. After restoring the iPhone from a backup, after disabling Bonjour, the issue occurred again.

One user going by the name plus613 reports that he has three operating systems installed on the same computer and the same issues are noted on Windows 7 64, Vista Ultimate 32, and XP Pro works but is very slow. There is no official response or fix from Apple at this time. Many of the users are running Intel P55 based motherboards.

One user reports five steps that have resolved the issue for a while including a complete restore of the iPhone, deleting the iPodDevices.xml file in C:\UsersUser Name\AppData\Local\Apple Computer\iTunes directory. Turning on C-State functionality in BIOS, removing Bonjour from Windows 7, and closing all other programs before plugging in the iPhone.


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  • Esbjorn Larsen
    I had the same problems and I will be installing a dual-boot system and add Vista 32-bit to my existing Windows 7 64 bit for this purpose. I don't have time to figure out how to come up with hacks to fix it. I'll just wait until Apple gets it right! Another vendor that is not working is ATI. My ATI Theater 650 Pro PCIe card does not work either in WMC due to ATI not supporting Win7 64 bit yet. I don't get why vendors are not faster picking this up.
  • Ian Bell
    That sounds like overkill, I am sure Apple will be releasing a patch soon.
  • Ian Bell
    Looks like it's a problem with the Intel P55 chipset. Intel is looking into the problem, and hopefully Apple will have a patch soon.
  • Skippy
    I am running Window 7 64 bit and iTunes 9 64 bit and I am having the same problem. My motherboard is an Nvidia chipset. I was running Vista 64bit and iTunes 9 64 bit on this same hardware without issue. Who is to blame - Apple or Microsoft? I love Windows 7 and iTunes. Can't we all just get along?
  • Ian Bell
    My guess is that it is an Apple issue and they will need to release an update. Don't you think its a little coincidental that there is a incompatibility problem right when Microsoft releases Windows 7? I agree, those two just need to get along!

    Skippy, what is happening with your system? Is it exactly what this story was about?
  • Tim Harris
    Having issues with iTunes 9 and Windows 7 64-bit not being able to play Apple "DRM" content on network. Could always do this on my XP 32-bit install. Guess this is all to be expected.
  • f1n0
    same here. use p55 to. everytime i plug my iph.
  • DreamEFX
    Yeah, i'm having the same problem. Windows 7 64bit, ASUS P55 Mobo, Core i7 CPU.

    Sucks big time.
  • Ian Bell
    I was told there was an update to iTunes last night, anyone try it?
  • upsidedownpi
    Yes, I downloaded iTunes 9.2 for Win 7 64bit but they still don't mesh well on my machine (like they did for 3 years prior to Win 7). I too like both W7 and iTunes and will keep trying...
  • newbie
    Try to install the "XP Mode"if you have Ultimate, Pro or Enterprise version of WIN 7 and within Virtual PC enviroment install the 32 bit version of the latest Itunes and.. there you go.. :)
  • Donna Lovell
    I downloaded iTunes 64bit for my new computer with Windows7 and iTunes works on the computer but I get an error message that says the software needed to sycn with ipod and iphone was not installed correctly. I've tried uninstalling iTunes and reinstalling it and getting the same message. Sounds like I'm not the only one with a Windows7/iTunes issue.
  • paulinohio
    Windows 7, IPOD Touch 2nd gen, ITunes 9 ,,,, and they don't recognize. It is frustrating.
  • JD
    I was/am having the exact problems mentioned. I have Windows 7 Pro x64, iTunes 9.0.2.25, and a month-old iPhone 3GS. I do not have a P55 mobo.

    Apple tech support was virtually unable to help. They did suggest I install iTunes on a 32-bit system, connect the phone to it, do a full reset, rename the phone, then reconnect it to Win7. I did that (it took forever). The 0xE8000065 error is now gone and I can sync most of the time.
    I still get "iTunes was unable to load dataclass information from Sync Services. Reconnect or try again later." every time I connect. But after I close the error, most of the time the iPhone is accessible in iTunes.

    For the past 2 days I have had terrible luck, however. I really wish Apple would fix this. A patch isn't going to cut it since this is a problem that has existed in one way or the other since iTunes v7.
  • maryjojo12
    I'm having the same problems with my ipod touch 1g and windows 7 64-bit. I tried every supportsite on the apple site and I've tried so much. Itunes is just working fine with me, but my computer just doesn't recognizes the ipod (not even as a camera). When I connect my Ipod, it says it has to install drivers and then he fails to install them. There is also no amds in services.
  • trevorb
    Same issue here, fresh build of Win7 64bit, latest version of the 64bit iTunes on the site. Pretty frusterating.
  • trevorb
    Update: Uninstalled Bonjour (which I wouldn't use anyway) and itunes recognizes my phone. It still doesn't show up in my list of devices, but I can live with that.
  • Jonny Dillon
    I'm not sure if the problem I'm having is the same:
    I have the newest version of iTunes (64-bit) on my Windows 7 64-bit and it works fine and recognises my other iPods (older models). The only thing that isn't working is when I plug in my iTouch (2nd gen) iTunes comes up and says "This iPod is not compatable with this version. Please install the 64-bit version of iTunes" Which I have done many times, but still it keeps saying that only for my iTouch :(
    Any ideas? :D
  • Lawrence
    May be Apple think they are too big now and they don't listen to any consumer reporting issue with their product. Or they are out source too much and really lossing track of the issue.
  • I have a solution for this issue, it works flawlessly on both 32-bit and 64-bit Windows 7:

    http://randomwindowstips.wordpress.com/2009/12/...
  • nofanofSteveJobsbizpractices
    i've been running into probs with my iPhone connecting and reconnecting to my Dell laptop running Windows 7 Ultimate 64. in each instance, it was attempting to download pictures that have already been downloaded.

    i stopped the bonjour service and it seems to have solved this problem. will see it it holds..
  • Jim
    I don't believe that the 64-bit version of iTunes is actually 64-bit. I downloaded the iTunes 9.0.2 64-bit installer from Apple and installed it. It wanted to put it in the Program Files (x86) folder, where 32-bit programs go. I changed the location, no problem there. But when I run iTunes and check Task Manager, iTunes show up with a *32 next to it like all other 32-bit programs running on 64-bit Windows 7. I think they want you to think it's 64-bit when it's not. It might be able to be installed and run on 64-bit, but the app itself is not 64-bit.
  • Alix Vincent
    I resolved my Iphone/Itunes issue with win 7 (64) by placing a PCI cheap $15 USB card on my ASUS P55 board. Itunes now sees and syncs with I-phone.
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