Comments on: iTunes 9 on 64-bit Windows 7 has Issues with iPhone

By: Buy Guaranteed Facebook Fans

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By: Michael

Michael — Sat, 15 Jan 2011 18:16:30 +0000

Doesn't work … Home Premium Core I7 – 6GB

By: Slashusr

Slashusr — Fri, 31 Dec 2010 01:45:22 +0000

Frustratingly, mouse-hurlingly, keyboard-clacking slow -- I tried "Run as Administrator" (i.e. right-clicking the iTunes desktop icon) and, lo, artwork retreived instanter, folders imported with a whisk and my iPhone recognised as an old friend with a warm and heartry handshake.

Try it -- I won't say it will cure all your problems, but it is a start.

slashusr (running Win7 ""Ultimate, 64-bit, Intel Core i7 CPU, 1.73 GHz, 8GB System Memory)

By: FrankieCorrigan

FrankieCorrigan — Sat, 21 Aug 2010 12:02:58 +0000

I cracked it, hopefully this will work for you guys too....

I'm sure you've all read about re-installing iTunes 64-bit after uninstalling it bit by bit in the correct order, but what they dont tell you is you need to manually go to the folder "C:Program Files (x86)Common Files" and delete the AppleMobile Device Support folder entirely, then re-install iTunes 64-bit

The problem beforehand was that when trying to re-install it, this programme rolls back during the process because of the exsisting folder. Delete it before installing and hey presto!

By: anoman

anoman — Tue, 03 Aug 2010 18:19:23 +0000

I just waited hours for my iphone to sync with my pc on windows 7 64 bit and my whole music library just got trashed. The whole thing got whipped from my phone. Luckily I have a backup else where. Apple is rubbish!!

By: chasgold

chasgold — Tue, 06 Jul 2010 01:09:41 +0000

Same problem here. Brand new and very clean Windows 7 i5-750 machine and even after loading up the latest iTunes for 64-bit, my phone is still not recognized.

I don't understand how Apple can allow this problem to go on for a year now. Is this to punish folks for buying a new Windows machine and not switching to a Mac?

Anybody have a good fix yet? Besides a dual boot machine?

BTW, the apple forum is up to 31 pages! http://discussions.apple.com/thread.jspa?messageID=11844217#11844217" target="_blank">http://discussions.apple.com/thread.jspa?messageI...
you would think that somebody from Apple would notice!

By: Chess

Chess — Wed, 30 Jun 2010 03:59:48 +0000

I have an overclocked Asus i7 and once I went past iTunes 9.0 I started having this same problem. Reload 9.0 from backup and all would be good. However to move to OS 4 I had to upgrade iTunes. Now I find that the problem is back. I plug my 3G in and iTunes comes up but is frozen for 20+ sec then unfreezes, but does not recognize the iPhone (Windows does and I get the pop up to select actions). What seems to be working for me is to load the processor with tasks before plugging in iPhone. I normally use 3 threads of prime95 to load the CPU. Then when I plug in the iPhone iTunes finds it and then I stop prime95 and the sync works correctly. It is almost like a timing loop exists that is being processed too fast when a processor is above the 3.2GHz ; However once the iPhone is found by iTunes – as long as you don't unplug it, you can sync as many times as you wish. So with all the other suggested fixes – you might try loading your CPU if the others have not worked and see if my suggestion works for you.

By: Babydoll

Babydoll — Sun, 27 Jun 2010 08:38:38 +0000

I have just bought a new laptop with Windows 7 installed, and I can't even install itunes. have tried several different things to fix this problem to no avail. Can someone please help!!!!!

By: Sara

Sara — Mon, 21 Jun 2010 22:10:53 +0000

I initially thought this was an issue with my phone, not my computer, but now I see otherwise. My 3G was acting up so the Apple store just gave me a replacement. iTunes recognized it the very first time I connected it, but after that, it never recognized it (but Windows did see it as a camera). Three iTunes updates ago, it suddenly let me sync my phone again. The next update, iTunes stopped recognizing my phone =( Another update is out now, but I hear it nukes the internet on 64-bit Windows 7 so I'm not going to try it. I'm at work now but I'll try the bonjour thing when I get home and let you know if it works for me.

By: Noah

Noah — Sun, 20 Jun 2010 22:27:44 +0000

Alix, I have an ASUS laptop. Are you saying the the problem is in the USB hardware, rather than the software?

By: Tara

Tara — Thu, 17 Jun 2010 17:31:37 +0000

I'm having a similar issue, however, iTunes recognizes my iPhone, and all the data is visible, but nothing can be "clicked" on.

The error I get is that there was an "error in writing to the device." I don't have this problem on my XP machines, just Win 7.

HELP~!!

By: tgbarra

tgbarra — Sun, 02 May 2010 05:26:09 +0000

I am experiencing the same problem with a brand new Win 7 64 bit HP Computer. When installing the “64″ bit Itunes I get an error message that the software I am trying to install is 32 bit. I agree that the “64″ bit software is not actually '64″.

Pls advise if you have a fix. Thanks.

By: Ken

Ken — Sat, 24 Apr 2010 10:33:58 +0000

A patchy “soon”. This is now late April and I still have this hassle. Any solutions known by anyone anywhere? ……. Please! Ken

By: Patty

Patty — Wed, 21 Apr 2010 19:45:22 +0000

I upgraded my itunes a week ago and is not recognizing my iphone, not sycronizing the times it does show up. Adds an MT something drive and now my computer is slow, and its brand new. I've very very upset with apple, I truly hope they come out with an update.

By: zipzac

zipzac — Fri, 05 Mar 2010 10:27:10 +0000

Exact same pc config n same problem

By: angelitosing

angelitosing — Sun, 28 Feb 2010 10:08:00 +0000

i checked first with the compatibility of windows 7 and it was ok. after installing the new os, it could not detect my i-pod nano. yes im using the 64 bit win 7 on a dual core.

By: Alix Vincent

Alix Vincent — Thu, 28 Jan 2010 03:54:01 +0000

I resolved my Iphone/Itunes issue with win 7 (64) by placing a PCI cheap $15 USB card on my ASUS P55 board. Itunes now sees and syncs with I-phone.

By: Jim

Jim — Sun, 24 Jan 2010 16:56:15 +0000

I don't believe that the 64-bit version of iTunes is actually 64-bit. I downloaded the iTunes 9.0.2 64-bit installer from Apple and installed it. It wanted to put it in the Program Files (x86) folder, where 32-bit programs go. I changed the location, no problem there. But when I run iTunes and check Task Manager, iTunes show up with a *32 next to it like all other 32-bit programs running on 64-bit Windows 7. I think they want you to think it's 64-bit when it's not. It might be able to be installed and run on 64-bit, but the app itself is not 64-bit.

By: nofanofSteveJobsbizpractices

nofanofSteveJobsbizpractices — Sun, 17 Jan 2010 14:45:51 +0000

i've been running into probs with my iPhone connecting and reconnecting to my Dell laptop running Windows 7 Ultimate 64. in each instance, it was attempting to download pictures that have already been downloaded.

i stopped the bonjour service and it seems to have solved this problem. will see it it holds..

By: Mark F

Mark F — Thu, 14 Jan 2010 16:32:46 +0000

I have a solution for this issue, it works flawlessly on both 32-bit and 64-bit Windows 7:

http://randomwindowstips.wordpress.com/2009/12/08/windows-7-itunes-9-software-is-not-installed/“ rel=”nofollow”>http://randomwindowstips.wordpress.com/2009/12/…

By: Lawrence

Lawrence — Thu, 14 Jan 2010 13:22:01 +0000

May be Apple think they are too big now and they don't listen to any consumer reporting issue with their product. Or they are out source too much and really lossing track of the issue.

By: Jonny Dillon

Jonny Dillon — Thu, 14 Jan 2010 13:19:45 +0000

I'm not sure if the problem I'm having is the same:
I have the newest version of iTunes (64-bit) on my Windows 7 64-bit and it works fine and recognises my other iPods (older models). The only thing that isn't working is when I plug in my iTouch (2nd gen) iTunes comes up and says “This iPod is not compatable with this version. Please install the 64-bit version of iTunes” Which I have done many times, but still it keeps saying that only for my iTouch :(
Any ideas? :D

By: trevorb

trevorb — Wed, 13 Jan 2010 19:15:14 +0000

Update: Uninstalled Bonjour (which I wouldn't use anyway) and itunes recognizes my phone. It still doesn't show up in my list of devices, but I can live with that.

By: trevorb

trevorb — Wed, 13 Jan 2010 19:12:46 +0000

Same issue here, fresh build of Win7 64bit, latest version of the 64bit iTunes on the site. Pretty frusterating.

By: maryjojo12

maryjojo12 — Wed, 13 Jan 2010 17:21:41 +0000

I'm having the same problems with my ipod touch 1g and windows 7 64-bit. I tried every supportsite on the apple site and I've tried so much. Itunes is just working fine with me, but my computer just doesn't recognizes the ipod (not even as a camera). When I connect my Ipod, it says it has to install drivers and then he fails to install them. There is also no amds in services.

By: newbie

newbie — Wed, 06 Jan 2010 19:58:04 +0000

Try to install the “XP Mode”if you have Ultimate, Pro or Enterprise version of WIN 7 and within Virtual PC enviroment install the 32 bit version of the latest Itunes and.. there you go.. :)

By: JD

JD — Wed, 06 Jan 2010 12:47:54 +0000

I was/am having the exact problems mentioned. I have Windows 7 Pro x64, iTunes 9.0.2.25, and a month-old iPhone 3GS. I do not have a P55 mobo.

Apple tech support was virtually unable to help. They did suggest I install iTunes on a 32-bit system, connect the phone to it, do a full reset, rename the phone, then reconnect it to Win7. I did that (it took forever). The 0xE8000065 error is now gone and I can sync most of the time.
I still get "iTunes was unable to load dataclass information from Sync Services. Reconnect or try again later." every time I connect. But after I close the error, most of the time the iPhone is accessible in iTunes.

For the past 2 days I have had terrible luck, however. I really wish Apple would fix this. A patch isn't going to cut it since this is a problem that has existed in one way or the other since iTunes v7.

By: paulinohio

paulinohio — Tue, 22 Dec 2009 19:09:22 +0000

Windows 7, IPOD Touch 2nd gen, ITunes 9 ,,,, and they don't recognize. It is frustrating.

By: Donna Lovell

Donna Lovell — Mon, 21 Dec 2009 16:59:40 +0000

I downloaded iTunes 64bit for my new computer with Windows7 and iTunes works on the computer but I get an error message that says the software needed to sycn with ipod and iphone was not installed correctly. I've tried uninstalling iTunes and reinstalling it and getting the same message. Sounds like I'm not the only one with a Windows7/iTunes issue.

By: upsidedownpi

upsidedownpi — Sat, 12 Dec 2009 03:35:23 +0000

Yes, I downloaded iTunes 9.2 for Win 7 64bit but they still don't mesh well on my machine (like they did for 3 years prior to Win 7). I too like both W7 and iTunes and will keep trying…