The Kindle Fire range has been a success story for Amazon. It all started with the original Kindle Fire, but Amazon has upgraded and overhauled its Android offerings since then. The Kindle Fire HDX comes in two sizes (with a 7-inch or an 8.9-inch screen) and it plugs you directly into Amazon’s world of content.
Feedback on the devices has been generally positive. However, even the most popular products have a downside and, beyond being limited to Amazon’s content offerings, there are a few Kindle Fire HDX problems you may encounter. We also deal with some common Kindle Fire HD problems. Below are solutions and workarounds to try and help you get past them.
Problem: Keeps shutting down
If you find that your Kindle Fire HD keeps turning off by itself, then you’re not alone. There are a few different reasons that this might happen.
- You’ll want to start by making sure that the battery is completely charged.
- Try resetting the the tablet by holding down the power button for 20 seconds, waiting a few seconds, and then pressing the power button again. You can also just hold down the power button continuously for 40 seconds to force a restart.
- If the problem is just that the screen goes off, then go to Settings > Display > Screen Timeout and set it to be higher or Never.
- It might be overheating. If it feels very warm to the touch, then try removing any case that might be on it, and give it time to cool down before you turn it on again.
- Try using a different charger and cable to make sure the battery is being properly charged.
- Your penultimate option is to back up all your files and perform a factory reset. Go to Settings > Device > Reset to Factory Defaults > Reset.
- If nothing has worked, then it’s time to contact Amazon.