The Kindle Fire range has been a success story for Amazon. It all started with the original Kindle Fire, but Amazon has upgraded and overhauled its Android offerings since then. With its most recent Fire tablets, Amazon has dropped the Kindle name altogether.
Feedback on the devices has been generally positive. However, even the most popular products have a downside and, beyond being limited to Amazon’s content offerings, there are a few Kindle Fire HDX problems you may encounter. We also deal with some common Kindle Fire HD problems. Below are solutions and workarounds to try and help you get past them. You may also want to check out our Kindle Fire HDX tips and Amazon Fire tablet tips for some ideas on how to get more out of your Amazon tablet.
Problems with logo, app loading, and storage optimization
Issue: Kindle Fire stuck on logo
Quite a few people have run into issues with their Kindle Fire HD tablet refusing to start up properly — it gets as far as the logo and gets stuck. Restarting the device simply takes you as far as the logo again. There are forum posts about this problem going back a few years now and some of our readers recently asked about it in the comments.
- Plug your tablet into a charger and let it charge for at least 15 minutes. Now, keep it plugged in, and press and hold the Power button until it restarts and see if it works normally. You may need to hold it down for 40 seconds or more.
- Try plugging it into your computer and see if the device is recognized.
- If it still won’t progress past the logo, then it’s probably a good idea to contact Amazon support.
- You could try and see if you can get into the recovery menu. Turn the tablet off, then turn it on and press and hold the Power and Volume down buttons simultaneously. Sadly, some tablets require you to use the Power and Volume up buttons, however, so if Volume down doesn’t work, then try Volume up. If you manage to get into the recovery menu, then you can use the volume keys to highlight options and the Power button to select them. You could also try performing a factory reset via wipe data/ factory reset, but be aware that it will wipe everything on your tablet.
Problem: App won’t load or keeps crashing
This issue has cropped a few times in forum posts like this one. If you have a recurring problem with a specific app on your Kindle Fire tablet — perhaps it won’t load, or it keeps crashing or freezing — then here’s what to do:
- Go to Settings > Apps & Games > Manage All Applications and find the problem app. Then, tap Force stop and Clear cache.
- If that doesn’t work, then try uninstalling the app via Settings > Apps & Games > Manage All Applications > [App name] > Uninstall. Restart your device by holding down the Power button for 40 seconds, and then reinstall the app.
- You can find some additional advice in Amazon’s help section.
Glitch: Stuck on “Optimizing system storage and applications”
Some of our readers have found that their Fire HD tablet gets stuck on the message, “Optimizing system storage and applications,” or keeps showcasing the message repeatedly. This is a fairly common problem, which has been raised in the Amazon forums here and here.
- Plug it into the wall using your original cable and charger, and give it half an hour or so to complete.
- If it’s still not working, then try holding down the Power button for 40 seconds to force a restart.
- There’s also a chance that this problem is related to your MicroSD card. If you have a MicroSD card in your tablet, then turn the tablet off and remove it, and then test to see if the issue is resolved. If your MicroSD card is causing the problem, then try plugging it into your PC or another device, copy your files, and wipe it. Afterward, copy them back over before reinserting it into your Fire tablet.