Microsoft is being sued for false advertising and unfair business practices by a Californian individual, who discovered his new 32GB Surface tablet had only 16GB of useable storage memory.
One of the early surprises concerning the basic Surface tablet was that it had twice the storage capacity of the basic Apple iPad — however it has since transpired that Windows RT, Office and all the other little things Microsoft installs on the tablet, take up half of this memory.
Andrew Sokolowski, a lawyer, purchased a Surface and after filling it with music and documents, discovered only 16GB of memory was his to use. Sokolowski and his lawyers are hitting Microsoft with a class action suit, with the hope they can alter the way it advertises the Surface’s memory.
An attorney on the case, the fabulously named Rhett Francisco, told the LA Times the lawsuit is about “protecting consumers as we head into the holiday shopping season.” That report also states that Sokolowski isn’t asking for damages, but does want a refund on the tablet.
Microsoft says case is “without merit”
Microsoft has addressed the issue of the Surface’s free memory on its website — as do many other manufacturers, as there’s always a discrepancy between advertised space and real space — but there’s no denying that Windows RT is particularly greedy.
The lawyers are also arguing that Microsoft has hidden the information, saying the company “makes you search and dig for it specifically, or you would never find it.”
Speaking to CNet, a Microsoft spokesperson said “we believe this lawsuit is without merit, as customers understand the operating system and pre-installed applications reside on the device’s internal storage, thereby reducing the total free space.”
The lawsuit does sound a little opportunistic, as Microsoft makes it clear how much free memory there is inside the Surface, and the concept of this being less than advertised is nothing new. Thanks to the Surface’s microSD card slot and ability to run external hard drives, owners can do something about it too, which isn’t the case with the iPad.
There’s a chance it may have to make it clearer on the Surface’s packaging though, and in the worst cases, offer compensation to those who feel particularly wronged, as the situation recalls Apple’s problems after it listed every new iPad as “4G,” regardless of where it was sold. This caused confusion amongst consumers in regions where no 4G network was available, and resulted in Apple altering its advertising and offering refunds on the device.
How is this even lawsuit worthy? 1. Should have played with a demo model before purchasing. a little research on the item being purchased sure goes a long way. 2. Who cares about local storage space anyway? 5+GB free with live account, another 2GB free from dropbox and so on. 3. Used vs Total space, Total is advertised, no wrong doing there. It’s a sad day when “consumer ignorance” is an acceptable reason for a lawsuit. More so after this thing called the internet came around and everyone and their mother writes previews, hands on reviews, and so on….
It’s a MicroSoft product….who cares! Long live Apple!
Dumb lawsuit. No tablet or smartphone comes with all the memory free. It also has expandable memory which some tablets and smartsphones don’t have. Oh and it comes with office preinstalled. What a waste of time.
Basically, from my viewpoint, if i were silly enough to buy one in a moment of inattention, the Surface RT is full of un-removable foistware.
what a waste of money for a ridiculous lawsuit! just go buy a 16gb micro sd for $20 idiot!
And here I’m whining about my Wii U coming with only 29 GB of memory after all is said and done!?!
How much space does this OS take up? Oh, wait, I can do the math 32GB – 16 GB = FRAKIN HUGE!!!
People are stupid and will sue for just about anything these days.
Agreed poorly Advertised. This actually makes me think twice about purchasing one.
HALF the advertised memory is available? That is unacceptable. Microsoft still hasn’t learned to stop bloating devices I see.
Jajajajajaja! Nice!
I’m glad they’re suing the crap out of them and I hope it starts a trend. What is the point of advertising all 32 GBs of space if you know that only16 will be usable? You want to mislead people into buying your product. Most companies that advertise the entire space dont have the OS take up 50% of the usable space.
I mean iPhone with iOS 6
13.70 GB of space on the 16 GB model
28.00 GB of space on the 32 GB model
57.20 GB of space on the 64 GB model
iPad
People are such whiners these days…
If you don’t like it don’t buy it. Problem solved.
I can’t figure why you’d want all those colored rectangles on your screen.
Obviously you never get the full amount, but the amount taken up by the os and default apps on the surface are unacceptable.
How much “usable” space are on the iPads?
fuking idiots Microso