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5 troublesome Moto G4 problems, and what to do about them

moto g  problems motorola plus
Kyle Wiggers/Digital Trends

At the budget end of the Android market, the Moto G4 and the Moto G4 Plus reign supreme. These are great Android smartphones with big displays, good cameras, and decent battery life. We think the G4 Plus is worth the extra $50, but neither of these smartphones is flawless. We’ve been trawling through user forums and comment sections gathering some common Moto G4 problems and trying to find solutions, or at least workarounds.

Related10 Moto G4 tips to help you get more from your budget phone

The two phones have almost identical innards, so it’s no surprise that the Moto G4 Plus is suffering from many of the same issues. This troubleshooting guide covers both phones.

Problem: Overheating

We noticed some serious heat during extended gaming sessions on the Moto G4 and there are also a lot of reports online about the Moto G4 Plus overheating while people are using the camera to record video. All phones are going to heat up from time to time –particularly when playing graphic-intensive games, recording video, or charging — but if your Moto G4 gets uncomfortably hot at other times, or the performance starts to suffer, then you may need to do something about it.

Workarounds:

  • Take regular breaks to let your phone cool down.
  • People using Moto G4 cases should try removing them and see if that helps.
  • Don’t use your Moto G4 while it’s plugged it in and charging.
  • Don’t use the Turbo charger. Charge with a regular charger, or through your laptop or PC.
  • Keep your Moto G4 out of direct sunlight or really hot environments.

Potential solutions:

  • Take a look in Settings > Storage & USB and tap on Cached data, then tap OK to delete it. Restart your phone by pressing and holding the Power key for 10 to 20 seconds.
  • It’s worth ruling out a third-party app as the cause. Press the Power key, then tap and hold Power off and tap OK when Reboot to safe mode appears. The Moto G4 will reboot and you should see Safe Mode in the bottom-left corner. If the overheating issue is gone, then a third-party app is probably the culprit. You can simply restart the phone to get out of safe mode. Try uninstalling apps that you’ve installed one by one and test to see if it makes a difference in performance.
  • You could try a factory reset. Make sure that all your precious files are backed up first, then go to Settings > Backup & reset and make sure Automatic restore is off. Afterward, tap Factory data reset and Reset phone. Test the phone before you enter your Google account to avoid automatically downloading all the same apps.
  • If you’ve tried all of the above and you still have an issue, then it’s time to contact your retailer, carrier, or Lenovo and ask for a replacement.
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