Nokia N8 having power problems

November 19, 2010 By Jeffrey Van Camp

A small percentage of users have reported charging and booting problems with the Nokia N8. Nokia has responded on its blog.

It’s not a fun day for Nokia. In a blog post, the phone manufacturer has admitted that a “very small number” of its N8 smartphones experience a bug that prevents them from turning on and off properly or charging correctly. The defective phones are not limited to any one region, so customers all over the world could experience this issue.

Niklas Savander, Nokia’s executive vice president, responded to the problem in a video on the blog. “We have traced it [the problem] down to the way we assemble the engines. We have, as a precautionary measure, have taken immediate action across the product line,” he said. ”If a consumer feels their device is affected by this, immediately contact a customer care center. This is covered by the standard warranty.”

The Nokia N8 began shipping in September. The device is Nokia’s first strong attempt at competing with Android and iPhone. It has a 12 megapixel camera, 3.5-inch touchscreen, an HDMI slot, 16 GB of internal storage, and runs Symbian v3 OS.

We have not yet experienced this issue on our Nokia N8 at Digital Trends, but will report if such a problem crops up. Nokia claims that no other phones should be affected by this booting problem.

Below is the video response by Nokia.

Showing 17 comments

barilla25 at 9:42am 6th April 2011 I used to think that Nokia is the best mobile manufacter...I was very wrong and btw Symbian sucks big time!!! I have N8 for about 3 months and everything was ok till now. My phone locks down and freezes. Doesn't respond to anything and then after 5-6 minutes it unlocks by it self. Disapointed!!!!!!!!!!!!!!
nigilkollara at 8:07pm 19th February 2011 I think these all are facing individual probs. I m also using N8 last three months n daily I m trying to explore my mobile functions. I havnt seen any prob yet. Its really awesome
X Xin at 6:36am 5th January 2011 It may be one of the comment problems of hanging of N8. Me too after only having my N8 for 5 days. No idea why Nokia had this design with battery sealed inside phone. It would be bettery if there is a reset button.
Jerome at 2:48pm 3rd January 2011 My phone started hanging just before christmas and sent it back with vodafone in The Hague, Holland. they had to send it away. today i got it back, turned it on. say what all my data was still on the phone (contacts, photo's, music, texts, log-ons to facebook and twitter) exept the theme and widgets had been reset. no problem i thought. while putting things back it just turned off on me!! taking out the sim card and pressing all the buttons, waiting for 10 min i got it back on again, put the sim card back and thought it was gone. but no. it turned off again. What i'm afraid of is that they got it on, did a soft reset and send it back but that does not help the problem. and seeing that its a know problem and that there is a solution i'm going back to the store tomorrow and demand a new one that works and iff that happens, stay in the store for at least a hour, playing with it to see it does not turn off again!
nandakumar at 3:23am 3rd January 2011 now im using nokia n97mini,thy having signal problem(call drop automatically)....sooo i like to buy nokia n8....but i cant know how it is...if any problem in n8 means reply to me......
Aman Srivastava at 5:52am 30th December 2010 my nokia n8 was just hanged nd i switch off it.............nd i could not able to switch on it again............i gave to nokia service center they informed me ur cell is dead it will take 15 days....................
vall at 5:02am 28th December 2010 MY Nokia N8 could not able to switch on , I sent to the Nokia care centre in chennai, They even dont know what to do . They sent it to the head office. I am not happy
James at 8:17pm 22nd December 2010 This phone sucks!!! 1-wifi will not stay connected 2-emails have just crapped out and won't sync properly and I can't remove the mailboxes anymore 3-gyrometer sucks - i have to shake the phone to get the landscape qwerty keyboard to appear when holding the phone sideways 4-map server works only half the time 5-rss feeds stop working when Fring App is installed
not again at 3:42am 18th December 2010 Hi I have recived two N8's thats right not one but two dud phones that wont come on am moving to a different phone and no stock avible so why is this my problem
Pramod at 7:57am 14th December 2010 from 2 days my nokia n8 is having booting prob n power prob, i gave it to nokia care, they sent it to head office in delhi, n they told it takes 10 days to get my mobile back, they may replace my mobile, if the prob don get rectified.. ah...... but N8 is superb, in 2 months this s the first time m facing this probb.. m missing my N8 :-( hope i'l get it back soon..
cavan at 6:41pm 8th December 2010 how many problem face by the nokia n8...........it not a flyingship phone from nokia,it is flying death.....from nokia .....suck.
chsureshkumar at 8:47pm 7th December 2010 when mobile hang there no alternative to restart
Steven at 7:17am 26th November 2010 A crap phone that I should not have bought. When I brought my N8 to Nokia Centre, the CS guy just smile and said this is the 50th this week!!!
Rakesh Gupta at 3:43am 25th November 2010 I am using N8 since it was launched at Mumbai. I am dis-appointed to see there are many problems: 1: Frequent Hangs 2. Heating up, specially during GPS use 3. Doesn't come out of sleep mode, when incoming call comes. 4. When attend the missed call, touch screen doesn't work, it goes to sleep mode in few seconds, and you have to bring it to normal mode again. 5. Call doesn't cut immediately, after you disconnect it. It takes few secods. 6. There are no free OVI music files, against as advertised. 7. AMOLED screen is not as bright, as in Samsung "Wave" or "Galexy-S". 8.QUERTY key mode is not always available, its very confusing/not user friendly
1. Vincent at 2:03pm 3rd January 2011 Calm down have u downloaded too many stuffs, let me revel magic and I am not sure you know this. just type *#7370# it will ask for a restart just do this and i am sure your problems will be solved.
Yu Keng Siong at 3:16am 23rd November 2010 Hopefully their solution is really 100% resolve the current problem. My N8 was sent to service centre to repair last week. They have to rebuild my confidence..
pranayshastri at 9:49am 19th November 2010 although there is a power problem but i think this is one of the greatest piece of mobile up till now. because the quality that the nokia preferred is awesome and this model is comes with 12 mp camera so i am exciting to view this mobile.