It’s not a fun day for Nokia. In a blog post, the phone manufacturer has admitted that a “very small number” of its N8 smartphones experience a bug that prevents them from turning on and off properly or charging correctly. The defective phones are not limited to any one region, so customers all over the world could experience this issue.
Niklas Savander, Nokia’s executive vice president, responded to the problem in a video on the blog. “We have traced it [the problem] down to the way we assemble the engines. We have, as a precautionary measure, have taken immediate action across the product line,” he said. “If a consumer feels their device is affected by this, immediately contact a customer care center. This is covered by the standard warranty.”
The Nokia N8 began shipping in September. The device is Nokia’s first strong attempt at competing with Android and iPhone. It has a 12 megapixel camera, 3.5-inch touchscreen, an HDMI slot, 16 GB of internal storage, and runs Symbian v3 OS.
We have not yet experienced this issue on our Nokia N8 at Digital Trends, but will report if such a problem crops up. Nokia claims that no other phones should be affected by this booting problem.
Below is the video response by Nokia.