Accident prone? Don’t worry: OnePlus brings its warranty program to the U.S. and Canada

By Julian Chokkattu November 20, 2015

oneplus extended warranty north america 2 0028 — Andy Boxall/Digital Trends

Hot on the heels of its OnePlus X launch, OnePlus has brought its extended warranty program to the U.S. and Canada, so you have some options if you’re worried about your phone’s protection.

OnePlus released its warranty program, On-Guard by Simplesurance, in Europe on November 2, and this time it’s pairing up with Assurant Solutions to bring its coverage over to North America.

New OnePlus X and OnePlus 2 owners can pay a fee for On-Guard’s Extended Service Coverage (ESC) and Accidental Damage from Handling (ADH) coverage. ESC provides replacement coverage for hardware failures due to manufacturer defects, and ADH, as the name implies, covers drops, liquid spills, and cracks.

Previously, if you wanted to repair your OnePlus device, you had to ship it back to China, but now that the company is pairing with a U.S. company to handle repairs, the turnaround for Return Merchandise Authorizations (RMA) and repairs should be much quicker.

Below are the pricing options for the OnePlus 2 and the OnePlus X in the U.S. and Canada:

oneplus on-guard — Image used with permission by copyright holder

The plans include On-Guard 12, as well as On-Guard Plus 18 and 24. The plans differ in their of the length of coverage and whether ADH is included.

Customers can only sign up for On-Guard after they purchase a new device, whether it’s a OnePlus X or a OnePlus 2, which is unfortunate for existing OnePlus device owners.

“We are not able to offer a grace period for second chance enrollment,” the company said in its blog post announcement. “However, we are working hard with Assurant to offer this service as soon as possible.”

So if you’re an existing OnePlus device owner looking to get an extended warranty, keep an eye out. If you’re in the market for a new device, remember, you need an invitation to buy a OnePlus phone.

Editors' Recommendations

Topics

Julian Chokkattu

Former Digital Trends Contributor

Julian is the mobile and wearables editor at Digital Trends, covering smartphones, fitness trackers, smartwatches, and more…

Mobile

Don’t worry, the OnePlus 9 will come with a fast charger in the box

OnePlus 8 and OnePlus 8 Pro problems and solutions.

OnePlus is gearing up to release the OnePlus 9, and the company is also prepping to buck a somewhat detrimental smartphone trend -- the absence of a charging brick with new phones -- in the process. Writing in response to a query by a potential customer, CEO Pete Lau confirmed the upcoming phone would ship with both a charging cable and charging brick in the box.

It may seem like an unremarkable thing to note, but much like the headphone jack, it is no longer a guarantee your new smartphone will come with an accessory that was once taken for granted. In a trend popularized by Apple and the iPhone 12, some other phone manufacturers have opted to start shipping their phones in smaller boxes without charging bricks because most users already have chargers lying around and can easily do without them. It's also being eschewed for environmental reasons aimed at reducing the e-waste from excess chargers.

Mobile

Samsung Galaxy S21 vs. OnePlus 8T: $800 smartphone showdown

Samsung Galaxy S21

Samsung has long fancied themselves the de facto kings of the modern smartphone. A top of the line Samsung device running cutting edge Android is hard to beat, but in recent years, Chinese smartphone manufacturer OnePlus is certainly giving them a run for their money. Samsung has launched its newest flagship entry with the Galaxy S21 and OnePlus launched its OnePlus 8T in October of 2020. Which is better? We found out.
Specs

OnePlus 8T
Samsung Galaxy S21

Mobile

Life with the Pixel 5, OnePlus 8T, and Galaxy S20 FE: Which is worth your $700?

pixel 5 oneplus 8t galaxy s20 fe shootout buying guide and cameras

Not that long ago, your choice of smartphones to buy for about $700 was modest, and not especially exciting. Throughout 2020, the range at this price has expanded, to the point where it’s hard to make a decision because there are so many tempting options. At the top of any list should be the $699 Google Pixel 5, the $699 Samsung Galaxy S20 FE, and the $749 OnePlus 8T.

You can decide based on specifications alone, of course, and compare this feature and all that, but I’ve been swapping between all three for the last few weeks, and I’m going to tell you which one I’ve settled on at the end of it all. It’s not a decision based on specs -- it’s about the nuances of living with each one, the designs, the things that work, and the things that don’t.
Daily use
Let’s talk about the Galaxy S20 FE. It’s the only one here with a plastic rear panel — or to use Samsung’s word, “glasstic,” because it’s supposed to feel like glass. It’s acceptable on its own, but against the OnePlus 8T and the Pixel 5, it’s not good enough. It doesn’t come close to the cool-to-the-touch, deliciously high quality matte finish of the OnePlus 8T, which you’d swear belonged to a phone that costs much more than it does.