Comments on: T-Mobile Faces Text Messaging Lawsuit

By: Kirill Gorbounov

Kirill Gorbounov — Mon, 19 Jan 2009 10:08:07 +0000

To whom it may concern:
I have spent 8 hours speaking to customer service about my account (571 276 0986) and they are inviting a law suit onto the firm. Two supervisors in question are 9398 and 135809053.
The fact of the matter is that according to Ernie T. and the conversation below my contract ended in Sept 2008 (who verified the information multiple times), but according to the "system" the client in question is wrong.
Here's the chat conversation and there are 3 voice conversations as well:
"Please wait while we find an agent to assist you...
You have been connected to Ernie T.
Ernie T: Thank you very much for contacting T-Mobile Chat.
My name is Ernie and I'm here to help.
Ernie T: HI Kirill.
Ernie T: Please give me a moment while I read your concern.
Kirill Gorbounov: thank you
Ernie T: As I understand it, you want to know when will your contract expire and when should you let us know that your canceling your account. And you also want to know how can you transfer your number to another carrier, right?
Kirill Gorbounov: yes
Ernie T: Before we proceed with your concern kindly verify your account.
Ernie T: I need the last 4 digits of your SSN please.
Kirill Gorbounov: please let me know what information you need
Kirill Gorbounov: 2512
Kirill Gorbounov: thank you
Ernie T: Thank you for that.
Ernie T: Kirill, here's what I found out.
Ernie T: Your contract will end on Dec. 24, 2009.
Kirill Gorbounov: today is dec 24th
Ernie T: It will be on next year.
Kirill Gorbounov: but i did not renew today
Kirill Gorbounov: from what i remember before it should be sometime in september, but I want to make sure
Ernie T: Let me check that again for you.
Kirill Gorbounov: (it's important to me)
Ernie T: I can see here that you have changed your rate plan today, is that right?
Kirill Gorbounov: one moment ... whenever the plan is changed the contract is extended?
Ernie T: Yes, that's correct.
Kirill Gorbounov: hm.... i didn't know that
Kirill Gorbounov: thank you for letting me know ... and what about the other two questions
Ernie T: Let me inform you also that, you can inform us anytime about the time you want to cancel your service.
Kirill Gorbounov: what would happen when i do that
Ernie T: I am now checking on the requirements for you to transfer your number to another carrier.
Kirill Gorbounov: Thank You
Ernie T: If you will cancel your service with more than 90 days remaining on your contract, you will need to pay an early termination fee.
Kirill Gorbounov: How much is the Termination Fee ... will it be charged on my credit card (hypothetically)?
Ernie T: If it is more than 180 days, you will need to pay $200 If your going to cancel within 91-180 days you will need to pay $100. And below 90 days will be $50.
Ernie T: About you transferring your number to another carrier, you may need to contact that carrier first to know if your number is eligible to transfer to that carrier.
Ernie T: Kirill are you still there?
Ernie T: Are you still there, Kirill?
Ernie T: I hope you were able to get the information I have provided. Did it come to you clearly?
Kirill Gorbounov: I am
Kirill Gorbounov: sorry
Ernie T: Is there anything else that I can help you with?
Kirill Gorbounov: is there a possibility to override the plan change and return it to 1000 minutes in order to have expiration of the contract in sept
Kirill Gorbounov: as it was before?
Ernie T: Let me see what I can do, kidly hold on for a while.
Kirill Gorbounov: Thank You Ernie
Ernie T: Let me correct myself, your contract already ended last Sept. 6, 2008.
Ernie T: Do you still want to cancel the rate plan change?
Ernie T: Kirill, are you still there?
Kirill Gorbounov: no mam
Ernie T: Is there anything else?
Kirill Gorbounov: thank you for patience ...one moment please
Ernie T: Sure, no problem.
Ernie T: Kirill, are you still there?
Ernie T: Is there anything else that I can help you with?
Kirill Gorbounov: thank you for your patience ... just want to confirm that my plan expired on sept 6, 2008
Ernie T: Yes, it has.
Kirill Gorbounov: let us leave the plan at 600 minutes.
Kirill Gorbounov: i trully appreciate your time
Ernie T: YOu want to stick with the new rate plan?
Ernie T: No roblem, I am willing to help such a valued customer like you.
Kirill Gorbounov: thank you for explaining everyth. to me. I actually spoke with At&T as well and they said that I don't have to cancel service... simply walk in, pay for new phone, and they inform t mobile of cancellatio and transfer the phone number
Kirill Gorbounov: i just want to verify that what at&t representative said is correct
Ernie T: I see, is there anything else?
Kirill Gorbounov: so what they said is correct?
Ernie T: Yes.
Kirill Gorbounov: i might stay with t mobile ... i am not sure.... i have to discuss it with my mother first
Kirill Gorbounov: thank you for explaining everyth and having my plan at 600 minutes. Thank you for your time again
Ernie T: Your very much welcome.
Kirill Gorbounov: bye bye
Your session has ended. You may now close this window.
Ernie T: We really want to keep such a valued customer like you. "

Looking forward to your response.
The client in question is in the process of contacting Pro Bono DC Law Firms to organize a class action law suit.
Best Regards,
Kirill Gorbounov
571 276 0986
KirillRealtor@yahoo.com

By: Jim

Jim — Sat, 01 Nov 2008 14:48:33 +0000

You folks are welcome to try Totocell.net. We offer a truely unlimited voice plan for $58.99 per month, unlimited text for $10.50 per month and unlimited data for $10.50 per month. You'll need an unlocked gsm phone, but we give you a nationwide calling plan (50 + PR) and subscription style billing...because your bil is the same every month. Why? Because it's all unlimited! www.totocell.net

By: Khanh Nguyen

Khanh Nguyen — Fri, 24 Oct 2008 22:15:40 +0000

You know how crazy Tmobile!! They need to hire better engineerings. I make the phone call exactly 9:04 PM in Arizona. Everyone knows that all phone calls are free within the US after 9 PM. However, they charged me over minutes because the bills record it at 8 PM!!! How awful is that?? The first time I called the customer care!!! This b*tch keeps telling me that she cant do anything about it, and it is non of their problem. How can we be so stupid that we do not watch the time. Besides, it does not only happen to me, but also my cousin phone!!! ARGHHHHH!!!

By: king

king — Thu, 23 Oct 2008 18:58:52 +0000

This message is for Josh, even if you have one bar on your cell phone, it doe not mean that that text will always go through. Some time my text will not go through. T-mobile left a lot of customers with no option but to either pay for the the addidtional service or just continue to pay for the text that they do not want. T-mobile should have offered the blocking a long time ago. When I asked about blocking the text I was left with pay for unwanted incoming text of take and additional texing service which is cheap. Another thing Coffee has nothing to do with paying for a service you did not ask for.

By: josh

josh — Fri, 03 Oct 2008 18:22:41 +0000

Being a CSR for them I think most of you need to review the contract like most contracts you sign you agree to something you don't understand. We give you multiple opurtunities to ask questions that is if you ever called customer service. Also you have the right to go over a contract before you sign, be intelligent and do so. If you don't agree then move on. Further on, we now offer text message blocking which is highly flexible and free.
As far myfaves , that rarely happens and its all new technology, it's a great feature at an inexpensive price.
T-mobile also is great about adjusting for our mistakes and we also know that sometimes this happens.

By: Erica

Erica — Tue, 03 Jun 2008 13:28:43 +0000

I am so disappointed with T-Mobile. Over the past year my minutes have been continually incorrect. I had never really noticed it, but after I got up to a 1000 minutes a month, and I don't talk on the phone that much. I upgraded my plan and found that my MyFaves weren't registering. I called a representative and asked her not to upgrade me until after she had calculated my minutes. Of course she upgraded me anyway although I hadn't gone over. This went on for almost a year. Then in May I got my bill for $437.21, and was like "What the h-e double hockey sticks!" I found out that I was being billed for two months instead of one my minutes were off. I called and reported it and have all the calls logged. I asked if I could still use the phone, and was told that since this was an error on T-mobiles part then I would incur the overages because they was no way to tell until the minutes were fixed. Now they want me to pay $437 for all of their mistakes.

How can I sue T-Mobile??

Please review your minutes carefully and make sure you are not being cheated because MyFaves sometimes don't register, and neither do the Mobile-to-Mobile sometimes.

T-mobile is a garbage company and they are out to rip people off. The customer service is horrible and they don't care at all about the customers who are spending hundreds and maybe thousands a year for their service.

By: Vince

Vince — Fri, 02 May 2008 03:52:58 +0000

"How hard is it to tell your friends NOT to text you?"

Very hard, as most of the unwanted messages I receive on my T-mobile phone are spam and do not come from my friends. Do you want an example? Here's the only message (thank God!) I received this month:

"Is this Patty?"

I have no idea who it came from and I am not Patty. I was charged 15 cents to receive this message plus an additional $1.35 for Taxes and Surcharges, which, mind you, was not the usual tax that you pay on the entire bill, but an additional tax/surcharge that was applied for receiving ONE TEXT MESSAGE. So, I have to pay $1.50 because some idiot wanted to know if I was Patty. Why do I have to pay? Why can't I just stop this nonsense??

Do you think it's fair for a provider to force its subscribers to pay for unwanted messages? How would you feel if the Post Office forced you to pay when you receive unwanted junk mail? Same thing.

I got fed up and called Mr. Gignac, who is the attorney working on the class action lawsuit. I told him that I wanted to opt in. Too bad T-mobile has to learn the hard way.

By: Josh

Josh — Thu, 01 May 2008 14:06:29 +0000

First off, Leo, read what you just wrote. It doesn't make much sense at all. And yeah, if you have to terminate a line and change the contract, you're going to miss out on those promo deals, that's how it is with every cell provider. Second of all, I know it's kind of b.s. not being able to block all incoming text messages, but that's because T-Mobile uses the text message system for over-the-air updates and other changes. Also, it's practically impossible to call anybody with 1 bar of signal, but a text message will always go through, so they prefer to keep it active in case of emergencies. It's in the fine print when you sign the contract, and these customers are just trying to get money out of another corporation. These are the same kind of people that sued McDonald's for the coffee being too hot. It's retarded, honestly. How hard is it to tell your friends NOT to text you?

By: Leo

Leo — Fri, 14 Mar 2008 11:27:51 +0000

T-Mobile ripped me off. Had the promotion deal of unlimited txting for family $20. Then when my dad wanted out of contract and then I had to sign up for a contract. They said they would keep it on there but when signing back up they denied me. They took away the promotion deal. $15/phone for unlimited txting. Couldn't get a family plan due to credit, so then single phone charged phone more just to have tmobile-to-tmobile free calling. Came out to be $70 for single line with everything i wanted. When just got out of a contract ended that was $120 for 3 phones. unlimited txt, 2000 mins, mobile-to-mobile.
So I decided not to get back with T-mobile. Ripping me off.

Went to Cricket, but over priced cells and bad service reception with late text messages. They keep giving me the same excuse that their network is having trouble which will be soon fixed.

Got problems with every cell phone network.

By: Nathan

Nathan — Fri, 08 Feb 2008 03:15:42 +0000

I work for T-Mobile, and as bad as I hate to see the company I work for go through a lawsuit, I must side with the consumer on this one. I work in customer care and deal with this on a daily basis. Through customer care, we actually do not have a way to remove the text feature, that is the way your voicemail notification comes through. Through all of the systems that are available with customer care, WE DO NOT HAVE THE OPTION TO REMOVE. I, however, wished we did. It would make the lives of those receiving the messages much easier, and not to mention the parents who have teens that do not want them texting, also it would save me the headache everyday of telling people, sorry I cannot remove that.