Comments on: T-Mobile Scores Highest With J.D. Powers

By: L A. K

L A. K — Thu, 10 Nov 2005 16:11:17 +0000

We would NEVER recommend T-Mobile! T-Mobile has been a great provider of a family plan for us for years. Our contract ended a year ago. Their salesperson recommended we increase our minutes when I called concerned about going over the 400 — only for that month. She advised us to roll back to 400, and you won't have a contract. Well, now they want $400!! We have a file with the Texas Attny Gen., and with the FCC. Every attorney I speak to says these verbal contracts are not legal. These big Companies are bullying us little-guys into illegal verbal agreements!! It's not right!!

By: sheree

sheree — Tue, 04 Oct 2005 19:00:12 +0000

I decided to switch to T-Mobile because of the excellent rating they received from JD Powers. It was a horrible decision. The salesperson ignored my request to not port my numbers prior to my contract being up so I ended up being charged a $300 early cancellation fee. The only way to avoid this was to switch back to my old company and start another 2 year contract. When I called customer service they just said that everyone makes mistakes and that I should switch back to Sprint. When I returned to T-Mobile the following day, the manager was going to charge me a restocking fee for the phones I was returning. I am very displeased with their customer service and will tell everyone I come into contact with not to use them.

By: rumfoord@aol.com

rumfoord@aol.com — Sun, 31 Jul 2005 00:06:08 +0000

these crackhead appraisals stink of another method of crack-sniffing junkydom: UP THE ASSCRACKS OF TMOBILE CORPORATE AUTOMATONS. tmobile is the antithesis, the antichrist, the dipole of customer service. they are lightyears beyond the avis of worst. ask sue swenson, john behr, art lucero, sandra zino, et al. re the extent to which our acct issues have been shuffled up and down the heirarchy muddying all rendering inane the 11 month ordeal of tmobile subscribership. they are ******* monkeys at best, muck-for-pate slugs most given days. if contemplating tmobile, heed this bit of advice (bob newhart, mad tv): STOP IT! JUST STOP IT!

By: Robert Piotrowski

Robert Piotrowski — Wed, 08 Jun 2005 14:16:09 +0000

Been with T-Mobile for three years now. They are the best! I had the worst befor such as all the others. Them winning this award shows and confirms it with me. I will not change cell phone providers as long as there is a T-Mobile. They earned thier bragging rights. Concrats to them!

By: RX8

RX8 — Wed, 08 Jun 2005 14:01:36 +0000

Why can't I get Cingular's coverage and T-mobiles customer service? Right now I have to go with the coverage…

By: Susie

Susie — Wed, 08 Jun 2005 13:40:12 +0000

I have been with tmobile my entire cell phone life and have ALWAYS received amazing cutomer care. Like the article says, they answer my questions promptly and if they can't they don't send me back in to the ether, directionless, nor do they pass me on endlessly in the labrynth of cell chaos (as Cingular does when I'm dealing with my boss' phone). AND I LOVE my Sidekick II. Finally, someone other than me sees the genius of Tmobile's customer service.