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Gateway XHD3000 Review

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  1. Bert •  March 31, 2008
    Rating: 2/5

    Hello,

    I purchased this monitor 4 days ago and have had both joy and pain with it since.

    Pro: I love the PIP support, such as sizing the window, moving, and transparency. While there are limits when using 2560×1600 mode, Gateway denotes these limits up front and discusses how to work around them.

    The 2560×1600 is wonderful. The color width / saturation could be better (e.g. like the Dell 3008WFP, but you can’t have everything).

    The multiple inputs support works very nicely.

    The Con, though, are significant, IMHO.

    1) Lacks a Media Card Reader as the Dell 3008WFP or 3007WFP provide. (Minor nit)

    2) The color width / saturation are not as good as the Dell 3008WFP (which is at 117% of NTSC and shows it). (Moderate)

    3) When I boot my Windows XP Pro x64 system, Windows’ Plug & Play asks me to provide the “Gateway XHD3000 driver.” Contacting Gateway results in talking to people who simply say “monitors don’t need drivers.” Yet, I keep getting this message whenever Windows scans for new hardware. So, there are two issues: (A) The software issue with the driver and (B) Gateway is unable support this monitor.

    After searching on my own, I found USB device drivers for the XHD3000. When I try to install the driver, Windows says it can’t find the hardware associated with the software from Gateway. I pointed this out to Gateway support. Their response was to say they don’t know what to say.

    At this point, I’m at a loss for where to go for help.

    Do YOU know someone at GATEWAY who is willing to take ownership of technical support? If so, please, send them my way. (Major / Critical issues)

    Overall:

    This really seems to be a 21st monitor but the support is almost 1980 Microsoft with no one wanting to take ownership and/or help.

    Rating: 4 :: 0 out of 0 people found this user review helpful.

  2. britton •  March 11, 2009
    Rating: 1/5

    After loving my monitor for a year and two weeks my monitor started to act like a strobe light. Checking different forums they suggested that I get another power supply for my monitor. Called Gateway to purchase another power supply for the monitor and they said they couldn’t help me because my warranty was up, they suggested that I call their tech support for $60 to help resolve my problem. So I hung up and called again to be given numbers to various vendors that sell refurbished power supply’s, and none of them carry them, asked gateway again for useful numbers, only to be given fake numbers and even to retailer, Tigerdirect (which doesn’t carry the item i need). So my monitor sits useless for almost a month now. Spent nearly 2k after taxes when it first came out. Dismal support from Gateway. No one carries the power supply for this unit and no one wants to help. Never buying from Gateway again. Going back to my old Dell 17″ monitor that’s been used in a a heavy restaurant environment for about 5yrs. No repair shops that I have contacted will fix my monitor because they can’t.

    Rating: 2 :: 1 out of 1 people found this user review helpful.

  3. Mark Lima •  August 20, 2009
    Rating: 1/5

    Expensive monitor. Broke 2 months past warranty. Gateway says too bad.

    Many of these units are having the same problem.

    Time for a law suit.

    STAY AWAY from gateway.

    Rating: 2 :: 0 out of 0 people found this user review helpful.

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