Comments on: Why Your Next Printer Won’t be a Dell

By: Doug

Doug — Sun, 14 Feb 2010 21:44:31 +0000

I just figured it out.

Lift the cover and removes 3 screws. Carefully lift the top, scanner unit off its two, slide-on mount points. The top is snap fit all around. I unsnapped the top section starting at the back, from the two, slide on mount points and worked my way around to the front. Carefully pull the friction connectors for the electrical. There are four of them. Be careful—the connection for the paper sensor is very thin and delicate.

Dr Doug

By: Doug

Doug — Sun, 14 Feb 2010 20:48:37 +0000

Harold, I'm also trying to rip into my Dell AIO 922 printer. Did you ever figure out your way in on yours?

Dr Doug

By: Doug

Doug — Sun, 14 Feb 2010 20:45:01 +0000

Harold, I'm also looking for help disassembling a Dell AIO 922. Have you found your way in yet?

Dr Doug

By: Pam

Pam — Fri, 29 Jan 2010 11:27:08 +0000

You can buy in for your Dell printer at Staples.

By: Harold

Harold — Fri, 15 Jan 2010 21:11:30 +0000

I have a Dell A920 which is experiencing a “cartridge stall” problem. In reality, the carriage is jamming as it tries to move out of the service station. Does anyone know how to disassemble an A920 to gain access to the service station area? I've tried cleaning the wipers and removing any dried ink but it's really really difficult when the access is so lousy. Thanks.

By: Brad

Brad — Tue, 08 Dec 2009 19:11:55 +0000

Based on my experience with my Dell printer, I will never buy another Dell printer OR a Lexmark printer. I don't care how cheap it is. The money I would save would not begin to pay for the therapy I need after dealing with the printer on a daily basis or Dell tech support.

By: Joe

Joe — Mon, 07 Dec 2009 19:52:18 +0000

Cause there aint any good answers when it comes to Dell

By: Dave Hooyer

Dave Hooyer — Thu, 31 Jul 2008 19:25:21 +0000

I have a Dell 966…it will print fine with the refilled cartridge. A message pops up that basically says the cartridge is low, but the software print display on the computer gives you the option to tell the computer to ignore that message for now and the future. You will still have the “low ink” message but the printer will print anyway. If it is indeed a Lexmark printer, would be nice to find if there is a Lexmark cartridge that would work.

By: curt

curt — Tue, 15 Jul 2008 14:37:34 +0000

Found my solution to the Dell 966 AIO ink prices…Samsung ML-2851-ND laser jet!!

By: Clive

Clive — Mon, 30 Jun 2008 04:26:47 +0000

Must agree with Donald who posted in February.

Instead of just bashing the Dell who make products to a price rather than a quality, can anyone come up with a solution to getting reasonable cost printer cartridges or a comparison table of cartridges that will fit Dell printers. That would be a better use of this forum.

By: Karen

Karen — Sat, 28 Jun 2008 08:29:37 +0000

Went low on color ink in my 924. Thought I had an extra but didn't. They bundle the ink in such a way that I had to buy black even though I have 3 already. If you don't buy the bundle, they are really, really expensive. Tried to use a refill done at the store (office max) and one from the shelf and the machine doesn't recognize either one. I am saving up to buy a new printer.

By: Ken

Ken — Sun, 08 Jun 2008 07:01:58 +0000

I have a 6 month old Dell photo 966 All in one printer/fax/scanner. I had an issue with the Window's Vista mail program and Microsoft had to do a “clean repair”. When I went to reinstall the printer after with the disk it won't load the drivers. Dell can't figure it out, and neither can Microsoft. GET THIS! Dell's solution, “GIVE THE PRINTER TO SOMEONE ELSE AND BUY A DIFFERENT ONE!” I swear! Either that or Uninstall and reinstall the operating system completely.(not a repair like was done a week ago. Making sure to back up any important information. (it wouldn't be saved on my computer if it wasn't important.) Then install the printer drivers BEFORE I upload any 3rd party software. Oh, that sounds easy. Just wipe the whole computer clean in order to install the printer. Makes sense to me…or throw this one out and spend another $400 on a new one. Hmmmm. Thanks Dell! Their reason for this was “Windows Vista has known compatability issues”. Well sinse I order everything from Dell, and they installed the Vista software, how is it my fault that it's not compatable???? Buy from anyone but DELL!!!!…and stear clear of VISTA!!!

By: Sewardsfolly

Sewardsfolly — Fri, 18 Apr 2008 07:27:41 +0000

I agree. Dell is not a printer MFG. I have a Dell 966 with wireless printing

There are four primary reasons not to purchase.

1. it is a lexmark, not dell
2. the set up utility is lacking and confusing
3. the bi-directional communications cause problems with wireless networking once you finally get it figured out
4. Ink is only avialable from Dell and Staples, Refilling is not realy an option cause even if you refill through an alternative vendor the cartrige has a serial number embeded and it only sees that cartridge as empty and it can not be reset.

By: Kelly

Kelly — Sun, 06 Apr 2008 20:19:47 +0000

I too had purchased the Dell 944 printer, and yes, tried the generic cartridge refill route. My PC now tells me the refill is unsupported and I cannot bypass the message. Another observation is that the cartridge does not hold a good deal of ink, costing yet more. To quote another dissatisfied buyer, “Buying a Dell printer when you have to order the cartridges online, is about as useful as buying a car that only accepts mail-order gas” I'll try for a fix in the meantime…

By: Donald Davenport

Donald Davenport — Thu, 14 Feb 2008 10:51:26 +0000

Well all I see here is a bunch of people bashing Dell but no one offering any answers.
I happen to own an hp 7760, 932C, a450n (desktop) and a Compaq desktop. My Comjunk died 1 year and 3 days that?s right 3 days out of warranty and was told that I would have to pay for service! My 7760 came to me DOA from HP but was replaced 3 weeks latter. So before you all bash Dell remember HP is not any better when it comes to customer service. Now if Lexmark makes Dell?s printers I would think you should be able to take your Dell cartridge to someone that sells Lexmark cartridges and match them up.

By: Donald

Donald — Thu, 14 Feb 2008 10:51:26 +0000

Well all I see here is a bunch of people bashing Dell but no one offering any answers. I happen to own an hp 7760, 932C, a450n (desktop) and a Compaq desktop. My Comjunk died 1 year and 3 days that?s right 3 days out of warranty and was told that I would have to pay for service! My 7760 came to me DOA from HP but was replaced 3 weeks latter. So before you all bash Dell remember HP is not any better when it comes to customer service. Now if Lexmark makes Dell?s printers I would think you should be able to take your Dell cartridge to someone that sells Lexmark cartridges and match them up. I just got a 924 only cost me 38.00 so i'll see if I can find a compatable Lexmark and let you all know.

By: JJ

JJ — Thu, 31 Jan 2008 12:53:00 +0000

Dell AIO A940 Black Ink wouln't print (I almost gave up and bought a new printer.) Here is the fix (for ours, so far - fingers crossed...)

Go to PRINT, PROPERTIES, PAPER SETUP, SPECIALTY PAPER, PHOTO/GLOSSY

Good Luck!

By: Nick

Nick — Mon, 10 Dec 2007 21:06:57 +0000

Bought a new PC in mid-Nov., a Dell 330, with Dell printer 966.
Apart from the loud “scrunch” when you switch on the printer, which scares the hell outta me, the main problem I have is with the paper. I place about 30 sheets in the tray, and when I print, out comes anywhere up to 8 pages stuck together, very occasionally just the one printed page, but usually 2 or 3 or more.
I checked the manual and riffled (fanned) through the sheets to separate them, but it still happens. The side adjusters are always correctly in place, yet out comes several sheets at a time. Sometimes the top line of the printed page is missing and is printed on the top of the blank page underneath.
Any ideas, anyone? Thanx!

By: Chris

Chris — Wed, 28 Nov 2007 08:17:36 +0000

Would someone just answer the damn question at hand about the bypass of the cart. so we can use 3rd party refills.

By: D Klein

D Klein — Wed, 28 Nov 2007 03:52:24 +0000

Had Walgreens refill dell ink. After four trips
and a lot of frustration, I finally got my money back.
Why can't Walgreens warn customers that they can not refill for 944 printer. Honesty is the best way to keep customers.

'

By: C Latta

C Latta — Mon, 29 Oct 2007 15:23:48 +0000

I purchased a Dell laptop and printer two years ago and have nothing but problems on the laptop. Now, I can't find a reasonable price for ink cartridges for the printer. What a mess! Never, never will I purchase another Dell product or relay any good comments to anyone. I have had problems with their service center, etc…. NO WAY WILL I EVER BUY ANOTHER DELL!

By: Temple Davis

Temple Davis — Thu, 18 Oct 2007 19:01:48 +0000

I did have a Hewlett Packard computer, which I loved. Then I was persuaded to buy a Dell. Big mistake. Due to problems with the Dell I have now bought another new Hewlett Packard.

I have a Dell Printer A920, all in one, and in the transition to my new HP I lost the drivers for the Dell Printer and Scanner. Now I can't use it. When I went to Dell's site to download the drivers so I can use the printer, I was told that I was no longer listed, although I had the Service Tag on the printer.

HP has told me they located and downloaded the driver, but I haven't found it, and of course the printer still isn't accessible. I don't want to have to buy a new printer at this time, since my computer was expensive.

In my view Hewlett Packard is still the best!

By: Davis

Davis — Thu, 18 Oct 2007 19:01:48 +0000

I had a Dell computer. It was terrible. It crashed in two year's time. Terrible. Also, the very nerve of having to order the cartridges from only them, Dell.

Also, my Dell Printer lost the drivers when I bought my new Hewlett Packard Computer (which I love), and now my all in one printer A920 won't even work. It was not cheap.

When I went to Dell's site to download the drivers, I got nothing, and when I put in my
service tag number I was still rejected as no longer being in their files.

Now I have a printer and scanner that doesn't work. I spent three hours downloading supposed drivers for the Dell printer, information obtained from my HP Help, but then it was only for a Fax.

I will NEVER buy another Dell product. I have always preferred Hewlett Packard, and allowed someone to persuade me to buy a Dell.

Now, since my Dell all-in-one A920 printer will not work, I will likely buy another printer. PLEASE recommend the best printer-scanner. This computer has Vista, where I previously had XP.

By: Debbie

Debbie — Wed, 17 Oct 2007 10:08:23 +0000

I will be replacing my Dell Photo 966 All in One printer with an HP printer. I bought the Dell printer four months ago and it has never worked property (often won't print from the Internet; if it does, it freezes after the first couple of pages if the print range is more than a few pages; difficult to delete a document from the print queue, and more). Since July, I have had ten (!) different case numbers with probably 15 different technicians, each case number averaging about 3 hours of my time, and no resolution in sight, including a replacement printer. BOTTOM LINE: ONE OF THE TECHNICIANS ADMITTED THAT 30% OF THE DELL PRINTERS DO NOT WORK PROPERLY WITH VISTA.

By: J T

J T — Fri, 28 Sep 2007 23:16:12 +0000

Just found your site as I was searching for a solution. I bought a Dell 944 printer with my computer and the black ink quickly ran out. I refilled it with a refill kit that says it can be used for Dell but can't get it to print. The ink diagram shows full again on the black ink , but nothing. Did anybody find a way to bypass the programming Dell apparently put on these cartridges/printers to prevent us from being able to refill ?

By: Chimommy

Chimommy — Thu, 20 Sep 2007 11:16:39 +0000

I am so glad I can upon this article. I have a Dell All-in-One A920. It has been giving me problems with paper jamming for no reason and the print quality has dropped substantially. I just upgraded from Win XP to Vista and now the stupid thing doesn't work at all. I was trying to decide if I should get another Dell printer or just buy one from another manufacturer. I believe I will be doing the latter. Thanks for the info!

By: Russ

Russ — Fri, 25 May 2007 14:30:38 +0000

Dell A940 is a good enough printer when it works, but after 2 years of use it has now stopped printing in black. Seem that the printer can recognise using third party cartridges and will stop printing. The printer still goes through the print cycle moving back and forth feeding the paper through with nothing on it. Dell needs to bring down the price of the cartridges and make them more accessible to buy or it will be squeezed out of the market. I have tried re-installing the software, nothing doing, changed cartridge, still nothing, send it to the land fill site would appear to be the solution. or e-bay.

By: chuck

chuck — Mon, 21 May 2007 18:35:14 +0000

I have a Dell 810 with refills it will not read I have the tape off and all but it is the Dell nightmare tried to pay to get around there prices and still cant.Anyone know how to run a print head Cleaning Utility

By: Ashley

Ashley — Thu, 05 Apr 2007 15:18:40 +0000

Can someone please helppppp
I bought a Epson DX5000 Printer & scanner but my dell 3100 will not regonise the softwear.Yet when i have tryed it on my friends system (not dell) it uploads perfect
Can someone out there please help because the shop will not take it back as they say it is a fault with my dell pc
..Ashley

By: Michael E.

Michael E. — Sun, 11 Mar 2007 18:41:15 +0000

I bought a Dell 924 printer. I called Dell and they said that the ink cartridges contain a microchip which lets the printer know when the original amount of ink has expired; unless the mircrochip can be bypassed, there is no option to refill. Can anyone help? Thank you.