We went hands on with the Nook Color, check out the pictures we shot of the new e-reader.

A year after the botched launch of Barnes & Noble’s first Nook, the largest book retailer in the United States has returned with a new Nook that adds a bit of color to the original. Sixteen million colors, to be exact. By swapping a color LCD for the E-Ink display on the original Nook, the Nook Color unleashes a literal rainbow of possibilities, but cuts its battery life to just eight hours as a result. A lack of 3G further separates it from the original, but with Android as an OS and a full seven-inch screen, it might be closer to a tablet than the dedicated e-reader we used to know. The Nook Color goes on sale November 19 for $249.

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  1. Katie Lou at 2:14pm 12th January 2011 PART 2>>So the clerk handed the phone to me...but before Daniel aked for the relevant info he started in about the original issue - which was long solved - and i asked him to stop saying he was sorry - and move forward and solve my issue!!! he gets back to the clerk and rips her about putting me on the phone...so now my NOOK issue is not resolved...and this pissed-off tech support guy has my credit card number. What is wrong with Barne & Noble?? Why are these issues still happening one year later? and why have I had to spend soooooooo much time waiting to get help on a new product - that to paraphrase previous writers i am 'being lied to' (yes it is a lie if customer service says I PROMISE- and nothing happens). Should I return the nook $249, case $40, Purchases $150, skin $17 and buy something else????????????? what else is there?????????
    1. mspat at 9:12am 14th January 2011 Katie Lou, What kind of PC are you using? I am using Windows XP, and have not had a single problem with my NookColor. I got it Nov.26, am on it for hours! every day. It goes with me everywhere I go, even work so can read it on my lunch break.. I was wondering if you have Vista or Windows 7. That may be where you could start and I do wish you the best in solving your problem. I am not sure from your comment exactly what your issue is....if you want to explain it maybe I or someone else who has a NookColor can offer some help. Pat
  2. KMQ at 2:12pm 12th January 2011 January 12, 2011 I have called B&N 4 times since I got my Nook for xmas. The wait time for 'customer service' averaged 1 hour. (Although the agent said with glee, "some people waited 3 hrs!!) after the fourth call that did not produce help with my issue - I went to the store because I was told their staff had a direct line to support...so this is how I spent my day off...telling the B&N staffer my story/issue...which she repeated to Daniel in tech support. Then in order for Daniel to look further into my account - he needed my credit card number to verify me. But I had to give it to him. >continued.............
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