Casio EX-Z40 Review

The User Reviews

Average User Rating: 1.0

1. Bad Support, Fragile Camera

   

   By: John
   April 15, 2005 @ 7:08 AM

   Pros
   Easy to use, good quality pictures

   Cons
   had six months, didn’t drop, lens locked, not covered under warranty

   Bought the camera at Sharper Image in August of 2004. Have been very happy with the camera. Wife took the camera and wanted to take pictures one day, turned it on, the lens came out, it beeped a few times, and it never did anything else. Casio support says they’ll look at it and see if it’s covered under warranty (lens damage isn’t, but manufacturing defects are). A week later I get an invoice for $207.95. Even though I called their support number (1.800.706.2534 option 1,1,then 2) several times (while the letter was in the mail) asking for a status they told me nothing and let the letter surprise me. They even said I’d have to pay to have it sent back to me after originally telling me I wouldn’t have to. The support people were short and gave the impression they couldn’t care less.

   This was a birthday present for my wife and it lasted 6 months. Be wary of any of these small cameras as they say they have a 1 year warranty but most of the complaints I’ve read online deal with this same issue (and none are covered). Sharper Image offered a ‘no questions asked warranty’ for additional $$ that, in hindsight, I should have bought… if you’re going to get one of these small cameras, don’t make the same mistake.

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