Samsung Impression Review

7.5/10

At the $199 price point it becomes an immediate competitor to the iPhone, which makes the Impression a tough sell.

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Highs: Gorgeous OLED display; sensitive capacitive touch screen; well-built, attractive form factor; solid QWERTY keyboard

Lows: Hard-to-jab unlock button; no Wi-Fi; unintuitive Windows-Mobile-based interface

The Samsung Impression, which we review, has a gorgeous OLED display and large keyboard.

Summary

While home theater buffs still wring their hands and stock their bank accounts in anticipation of OLED technology big enough to hang in the living room, the age of OLED is already upon the mobile world. Samsung isn’t the first manufacturer to drop a full-color OLED panel into a cell phone, but given the widespread availability and price ($199 on AT&T with contract) of the Impression, it’s the first one you might actually have a shot to own here in the U.S. But do organic light emitting diodes dazzle on phones the same way they do in TVs?

Samsung ImpressionYes. From the moment you flip open the Impression, it’s quite apparent that something different is firing below the glossy 3.2-inch screen on the phone. The colors – reds and yellows especially – seem more vibrant and lively than those you’ve seen on traditional LCD displays, and Samsung has included a variety of super-saturated backgrounds to really show off what it can do. Boosting brightness to its max ups the wow factor even more without even a hint of washout, and helps shake off sunlight, too. Despite its rich color reproduction, the 240 x 400 resolution on the display is only adequate, giving it less of a crisp feel than more tightly packed LCDs in phones like the HTC Touch Diamond.

Samsung has bedded this glittery diamond of a display into a comparably swank setting: a chrome-trimmed, rounded-edge slider with a full QWERTY keyboard hiding within. The sliding mechanism to kicks out effortlessly, and we especially liked the roomy, rubbery feeling keyboard, which delivers a satisfying click with every press and took almost no time to acclimate to. This is the kind of keyboard you use to idly tap out a page-long e-mail without even realizing it.

Using a capacitive touch screen (the type used on the iPhone) makes the Impression feel more sensitive and agile than clumsy resistive screens, but without preprogrammed momentum, scrolling still feels like a chore that requires you to paw endlessly at the screen. Haptic feedback, which makes the phone buzz when you press an icon, makes a nice (literal) touch, as well.

The call, back and end-call buttons on the face of the phone all make navigating a cinch, but we weren’t as fond of the slender shortcut key and unlock button on the sides, which delivered zero feedback and sometimes required a fingernail to jab. On the other hand, a pronounced shutter key that brings up a ready-to-shoot camera in under two seconds is a definite winner – as are the relatively high-quality shots from the 3.0-megapixel shooter.

Samsung ImpressionIf there’s a major catch lurking under all of this, it’s the relatively lame Windows Mobile 6.1 operating system with Samsung’s own TouchWiz interface built over the top. While it clips along fairly briskly, the interface doesn’t make much sense to first-time users, and probably won’t after using it for a while, either. You’ll have to drag widgets from a sliding carousel of them onto a sort of phone desktop, which is a neat attempt at customization, but ends up in a messy clutter after the relatively tight space at your disposal is exhausted.

Connectivity on the Impression comes via AT&T Media Net, which offers a full HTML browser, e-mail, videos from CNN to South Park, and all the other accoutrements you would expect, at 3G speed. (Oddly enough, there is no option for Wi-Fi.) The browser loaded pages reasonably quickly, even if it felt a little clumsy to navigate with, and videos were quick to queue up as well, even if they did have plenty of blocky compression to show for it.

Conclusion

Any phone running at the $199 price point on AT&T becomes an immediate competitor to the iPhone, which makes the Impression a tough sell, even as an otherwise well-rounded device. Why even consider it beside that goliath? If you don’t need all the flexibility provided by Apple’s well-groomed app store, the Impression is smaller, has a much prettier screen, a killer keyboard, and Media Net plans cost $15 a month instead of $30 for a real data plan. That said, we still have our fingers crossed for Samsung rolling out a phone just like the Impression, but with Android on board, rather than Windows Mobile – think the I7500 with a keyboard.

Pros:

  • Gorgeous OLED display
  • Sensitive capacitive touch screen
  • Well-built, attractive form factor
  • Solid QWERTY keyboard

Cons:

  • Hard-to-jab unlock button
  • No Wi-Fi
  • Unintuitive Windows-Mobile-based interface
  • hovelfire
    I have had the phone for 3 days now and have found it very intuitive and easy to use. I haven't been an avid user of smart phones, so I am still experiencing what all I can do. Disappointed in the headphone jack being non STD. Overall, still a good phone.
  • Darren
    The Samsung Impression made a big impression on me, until I spoke on it. The call clarity is poor and when my girlfriend calls me from her home phone the sound is hideous! it makes a loud crackling sound. Now I don't know if I just got a hold of a bad Impression or what!
  • Roxxi
    Ha. Well Then You Should Get It Replaced
    Or Something Because Mine Works Completly
    Fine When I talk On The Phone. Haha.
  • Mandy
    This phone is wonderful! I got it a few days ago and I love it already!! It is really easy to use! It has a wonderful touch screen, and it's easy to text, offering 3 different ways to text. They have the slide out keyboard, a touch screen keyboard, and a touch screen way to text like with a flip phone. The battery life is good and it hasn't frozen for me yet (knock on wood [:) Also, the pictures it takes are phenomenal! It looks like a professional camera took it. You can also add cool effects to the photos.I only noticed a few problems. Sometimes when I text, it doesn't send it so I have to turn my phone off and on, but then it works fine. Also it doesn't do banners or signatures. Other then that this phone is wonderful, I love it!
  • Roxxi
    OMG. I have To Do The Sam Thing! No Lie!
    I Always Have To Turn It Off And then On
    It Gets Annoying Sometimes But I'm Used To It!
  • julie
    The Samsung impression is the most expensive phone I've ever had and it's given me the most problems ever, I hate it! If it weren't for all the glitches it would be a great phone but, like many others, I've also had the problem where it stops sending messages and you have to turn the phone off and on again also if your inbox gets close to full it starts receiving messages extremely slow. It will take an hour to get a message from someone 10 feet away and now my screen is frozen in the middle of typing a message. I've tried taking the battery out and putting it back in but that doesn't work so I don't know what to do. I've only had this phone for a little over a month and all the problems I've discovered revolve around texting, which is ridiculous because it's a phone made for texting!
  • Marisol
    Hi. Well I'm not "Impressed" with the phone thus far. I've had to return and get a second one now and now this new second one I've gotten has the same problem. It turns off on me when I'm using the Texting and Messaging system. Also sometimes when I press the back button it also turns off on me. Eventhough I really liked the phone at first, this problem makes the phone sucky. Time to get a BlackBERRY!!!
  • Tifani
    I've had my phone almost 6 months now. It was great at first. I loved that it had touch screen and a full slide out keyboard. But once the problems started (and I've found that it's NOT just my phone) it became the worst phone I've ever had. Compared to the iPhone I love that you can use your finger or finger nails rather than just your fingers. I loved that it wasn't just touch screen - I can text faster on the keyboard than the touch screen.

    My first known problem, just weeks after I got it, I noticed it would freeze on text messaging. I have to turn the phone off and restart it.

    I don't like where the key lock button is.

    If I attached a picture then tried to add words with it the phone would freeze and I had to turn it off.

    My biggest problem- the screen didn't respond correctly. If I went to touch something on the screen I had to press about 1/4 of an inch further down than where it actually appeared to be. I couldn't make calls or get into my menu button AT ALL. I had to get a replacement phone and now (after having it about 2-3 weeks) it's starting to have texting and service issues.

    I would NOT recommend this phone- unless it comes out with the flaws fixed.

    The idea of the functionality of the phone is great and I love it... Just don't like the flaws.
  • victoria
    you are completely right! and after about 8 months... it gets even worse! mine is turning different colors and the touch screen isn't working and now i have to get another phone! this phone is NOT a phone i would recommend to ANYONE! it is horrible! and i didn't even get it wet... it just started to act like that... o and if you use the T9... it will freeze on you! so i say you do NOT buy this phone!
  • Jimbo Slice
    dude all u had to do to fix the touch screen issue was calibrate the screen. its easy to do and takes no time wat so ever. just go to ur settings and its in there
  • James
    Looks like a million bucks but it's all show and no go. Hangs up at the worst possible times like when you are trying to pay your bills online or in the car when I am trying to contact my wife! I went through three of them before AT&T admitted they had a problem! Stay away from this unit.
  • FrancisHG
    This phone has a resistive, not capacitive display
  • FrancisHG
    This phone has a resistive, not capacitive display
  • macers
    i had my phone for 4 mounths and the back botton wont work at all and its making me so mad cuz i use it alot >:-|
  • Andrew
    if you would have taken the time to look, you would find screen calibration in the phone settings
  • Frank Pascua
    I got my FIRST one in med August... It was replaced within 2 weeks by the carrier because THE TOUCH SCREEN FROZE UP... It is now the end of December and I now have to replace it again for the same reasons... Needless to say I am not taking another IMPRESSION as a replacement... Additionally, I was never pleased with the operator function controls (or lack thereof) on the phone... I was never able to adjust the phone to my liking (as in length of time before the touch screen locked up - about 15 seconds)...

    I will think twice before buying another SAMSUNG product in the future...
  • SM
    I've had three Impressions so far. I got my first in June, and had it replaced because some of the keys on the qwerty were sticking and double clicking. The replacement fixed this problem, but after a few months, I slid it open to text a message to someone and the screen went totally black. The touchscreen still worked (I could still click "send", I just couldn't see anything). The screen still worked in vertical mode. I had it replaced the next day, with no questions from the AT&T folks. This phone has been perfectly fine so far, and even with the troubles I've had, I absolutely adore this phone. The qwerty has nice big lit up keys, the clarity for speaking on it is nice, and the bright screen is beautiful.
  • Aurelia
    I am also have the same problem with it freezing and this is my 2nd on in under a month. I even called Samsung and all they told me to do was get another phone. Maybe because I text and use the real keyboad...not the virtual. I always have to restart. I used my blackberry from almost 2 years and I had VERY minor issues with it, the latest being fixed with a new battery because it was old. I passed it on to my kid but I want it back because it worked so great. I will NOT get another impression and I will do research on any other phone I ever purchase because of this!
  • Maryosa
    Well I haven't gotten it yet and I really want to, but when I saw your guys comments I think I'm sticking with the xenon because I'm a huge texter and I don't want to turn off my phone a lot.
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