Maxtor 5000DV Personal Storage Review

7/10

The 5000DV is perfect for those that need a lot of storage and would like a level of portability.

Buy Now

Highs: One touch backup, good performance

Lows: No power switch, puts out a lot of heat

Maxtor's new 5000DV external hard drive is both large and fast; perfect for those in need of a lot of storage. It also comes with built-in backup software that works at the touch of a button.

Summary

The 5000DV is perfect for those that need a lot of storage and would like a level of portability. For the HTPC user or those that simply want to store a large amount of movies and music, the 5000DV opens the door to unlimited possibilities.  The one touch backup works as promised and adds a nice touch to the already good performing drive. If an on/off switch was included and the drive put out less heat, Maxtor could possibly have an award winner in the 5000DV. We also would have liked to have seen a longer warranty but that seems to be how all hard drive manufacturers are heading. Overall the 5000DV is a solid performer and proved to be reliable with our use and abuse.  

 

*Editors Note 8/31/03: We lowered the overall score to a 7 because of the number of e-mails we received concerning the drives reliability. While we did not experience problems with it, please read the user reviews before making a purchasing decision. 

Introduction


 


Maxtor’s new 5000DV external hard drive is both large and fast; perfect for those in need of a lot of storage. Add to that FireWire/USB 2.0 support, built in backup software that activates at the touch of a button and you could quite possibly have the perfect storage solution. The days of tape backup drives for the home are long gone. Now you can get a 160 GB external hard drive that performs well and is compatible with both Microsoft’s Windows and Apple’s Mac operating systems. Maxtor takes the external hard drive concept to the next level in the 5000DV by adding a large 8 MB cache and a 7200RPM drive. The 5000DV is a good solution for those that do video editing, extensive graphics or if you just want to store a whole lot of music and videos.


 


Maxtor currently offers five drives in their 5000 series, the smallest being an 80 GB external drive and the largest being a 250GB external drive .The 5000DV is itself available in 120GB, 160GB or 200GB sizes. The 160GB and 200GB units also come equipped with an 8MB cache. The 5000DV is specifically geared towards performance and thus includes the 8MB cache and 7200 RPM speed.


 


Features


 


Our 5000DV came with a 160 GB capacity drive inside. Expect to pay anywhere from $260- $300 respectively for the 160 GB version and $318-$399 for the 200 GB big brother. Included with the 5000DV is a USB cable (2) FireWire cables, an external AC adapter, a vertical stand, the manual and software. The 5000DV carries a 1 year warranty and is compatible with both Mac and Windows operating systems. What scares us more than anything is seeing larger drives enter the market with shorter warranty’s. We are adding more data and important information than ever to these drives, show us your confidence and give us a longer warranty.  


 


The design of the 5000DV is very appealing with sleek curves and a nice blue shell. Size on the other hand is relatively large for a 3.5” hard drive, but when you consider that the case has to include cooling we suppose it can be justified. On the bottom of the 5000DV are 4 rubber feet each located in the corner of the drive and designed to act as an anchor should you decide to stack more than one of Maxtor’s external drives on top of each other. If you decide this will be your only drive, you have the option of using the included vertical stand which puts your drive on its side adding a little more desktop room and giving it a touch of style. On the back of the 5000DV are two FireWire ports, one to connect to your computer and the other to daisy chain to your other FireWire devices. There is also a USB 2.0 connector on the back as well as the AC adapter connector. It is what’s located on the front of the 5000DV that sets this drive apart from other external drives on the market.


 


 


The front button sends a command to open a special version of the Retrospect Backup Express program. Retrospect automatically executes an internal script which you setup, backing up a partition that you select during the first run; then it quits. The program is easy to set up and convenient to use on the fly, and it lets you schedule backups, too.


 


If you choose not to use the included backup software then there should be no problems using the 5000DV alone. Upon plugging it into our Windows XP pro based system, Windows recognized it right away without the need of any additional drivers and treated the 5000DV as any other hard drive. If you decide to use the Retrospect software, please read the instructions as there is a plethora of backup options for you to choose from. We found the software to be relatively powerful and liked the fact that you could either manually backup your drive or create a script that does it automatically for you when you specify it to. You can also either have it backup the partition you select or backup everything. If you choose to backup everything it will compress your chosen partitions into a single large compressed file and you will have to use retrospect to restore everything. This takes an incredible amount of time, so be forewarned. Overall we found the backup utility to be faster than a tape drive alternative and easier to use to the drag and drop abilities associated with a regular hard drive.



 


The first thing we noticed about the 5000DV was that it came formatted in the FAT32 file system. We assumed that the primary reason for this is that as a portable drive, FAT32 is more compatible with older Windows operating systems and thus made more sense. If you will be using this drive solely on your computer and already have your operating system formatted in the NTFS file system, we recommend you format the 5000DV to the NTS as well to increase performance. Mac users will want to format the drive right away.


 


We also noticed that our 5000DV drive is relatively quiet, but it puts out an enormous amount of heat. Another feature that we would have liked to have seen is an on/off switch. An external drive does not necessarily always have to be on and unplugging the drive while it is not in use is a bad idea. Doing further research on drives of this type showed us that the majority do not have an on/off switch. Manufacturers reading this might want to jot down some notes for future reference.


 

Performance

 


Measured in kilobytes per second; longer bars indicate better performance


 


eTesting Labs WinBench 99


In our eTesting Labs WinBench 99 tests using the FireWire interface, the 500DV scored in between our Maxtor DiamondMax 9 Plus 160 GB Serial ATA drive and our Maxtor D540X 160 GB hard drive with a beginning transfer rate of 39,900 bytes/sec and an ending transfer rate of 32,100 bytes/sec. While the 5000DV did not perform as well as we expected, it did perform above average for an external drive. Using the USB 2.0 interface should improve the transfer rate by an estimated 70 MB/sec. CPU utilization peeked 75% at times which worried us, but after comparing it to our LaCie Pocket Drive, we assumed this to be normal for a drive using the FireWire interface.  


 

System Configurations:

 

Windows XP Pro; AMD Athlon 1700+; Abit AT7 Max 2 motherboard; 512MB DDR SDRAM 333MHz; Leadtek Geforce 4 MX video adapter.

Test and Benchmarks

 

In our eTesting Labs WinBench 99 tests using the FireWire interface, the 500DV scored in between our Maxtor DiamondMax 9 Plus 160 GB Serial ATA drive and our Maxtor D540X 160 GB hard drive with a beginning transfer rate of 39,900 bytes/sec and an ending transfer rate of 32,100 bytes/sec. While the 5000DV did not perform as well as we expected, it did perform above average for an external drive. Using the USB 2.0 interface should improve the transfer rate by an estimated 70 Mb/sec. CPU utilization peeked 75% at times which worried us, but after comparing it to our LaCie Pocket Drive, we assumed this to be normal for a drive using the FireWire interface.  Please click on the performance tab above and below this review to see how the Maxtor 5000DV performed.

 

 

Conclusion

 

The 5000DV is perfect for those that need a lot of storage and would like a level of portability. For the HTPC user or those that simply want to store a large amount of movies and music, the 5000DV opens the door to unlimited possibilities.  The one touch backup works as promised and adds a nice touch to the already good performing drive. If an on/off switch was included and the drive put out less heat, Maxtor could possibly have an award winner in the 5000DV. We also would have liked to have seen a longer warranty but that seems to be how all hard drive manufacturers are heading. Overall the 5000DV is a solid performer and proved to be reliable with our use and abuse.  

 

*Editors Note 8/31/03: We lowered the overall score to a 7 because of the number of e-mails we received concerning the drives reliability. While we did not experience problems with it, please read the user reviews before making a purchasing decision. 

  • Dollar
    ... and they both crashed, taking 250gb of data with them (each) within 2 weeks of purchase. DON'T BUY THIS. It's so hot, it'll destroy itself if it's left on 24/7 - and used.
  • Chris
    For some weeks ago i was looking for a good way to store heavy files externaly, my zip drive was getting old and i was tired of the disks. I got my eye on a DV5000, and was not disapointed. The disk is formidable fast, and the noise is not annoying. I was using this with my onboard firewire card, i also tryed it with the usb 2 ports, but the firewire was superior. I never got above 5% cpu usage, with usb2 the cpu got more than 40-50% usage.

    This drive got a big thumb up from me, only thing i miss is the power of/on button like stated in the article.
  • Dr_Gribb
    I now have used this drive for 2 week and can say: It is VERY good for stuffing stuff away. The speed is fair considerd that this is an external drive. In a summary: GOOD Stuff!
  • Carlos Valdes
    First one I bought died within 48 hours..

    The second (replacement) died within 30 days...

    Ill let you know how the third goes
  • Matt
    I bought a 5000DV with 160gb about two months ago. It crashed the same week I bought it. I had about 60gb stored on it then. It really pissed me off. A new harddrive should really be more sturdy and reliable than that. It also has no power on/off button which is annoying. The support is really bad. Ok, you might get a replacement in advance, but you'll have to pay for the shipping of the broken one, which is alot ! I live in Scandinavia so it cost me about 90$ just for the shipping !! I do not recommend this product to anyone, choose another brand instead. It will save you plenty.
  • v
    The drive (120GB model) is quiet and sufficiently fast. Unfortunately, the unrealiability makes these drives fairly useless. The first one died within a few months, and the second one seems to be dying about three months later.
  • Zyclone
    Well, i had none problems so whatever with this drive, I use the 250GB 5400rpm on firewire and it runs24/7 and working, nada problems. Heat aint an issue either.
  • RKON
    This failed and took all of my data with it. It was used sparingly for backups. When I called tech support I spoke with one of the most condescending jerks I ever talked with in a tech support. Check out the Ximeta !!
  • Karen Williams (UK)
    I bought a 5000DV 160gb drive from dabs.com last Tuesday and it seemed most impressive with a very good access speed, low noise and excellent software.

    However, after just 3 days of light use, it failed suddenly, taking all my data with it. The drive now needs to be reformatted - whether it will then work or simply crash again is anyone's guess. I've requested a replacement from dabs.com but now, having read these reviews, I'm having second thoughts.

    I'd also noticed that the drive runs quite hot and there are very few ventilation holes.
  • Rob
    Last week, during the unimaginable worse time (a system re-install), my 5000DV decided to fail. When I finally got back into WinXP, I noticed the drive was inaccessible and would only make clicking noises. Do-it-yourself data recovery tools have not been successful (I've tried many).

    Needless to say, I was HORRIFIED AND SICK when I realized how much personal data I had lost.

    So now I will be sending the drive to a professional data recovery service, which charge $1500 and up. Maxtor's web site does list data recovery companies that won't void the drive's warranty. However, had I not ignored the negative reviews regarding reliability before buying, though, I wouldn't be needing such services now.

    I've only had my drive for four months.
  • Joe
    The 5000DV runs hot, is prone to crash and occasionally has erratic behavior. I would not recommend buying this drive. I have owned two of them and switched to Western Digital instead.
  • Torgeir Ho
    I had my first 5000DV crash and take all the data with it 7 weeks after purchase. I got a replacement from Maxtor (that took 4 weeks to sort out) which worked fine, but because of my experience with the first drive I was reluctant to use it for any important data. Good thing I didn't trust it, because yesterday my replacement drive crashed too, taking all the unimportant data with it.

    This HD is great when it works, and would get an 8 from me if it wasn't for the fact that its unreliability makes it totally useless. Never buying maxtor ever again!!
  • Bertil F
    It's especially sad that this product is not reliable, since it's more or less advertized as a back-up solution.
    I was warned though, before the disk totally died, so I managed to retrieve all data with the help of ERD Commander. Now the drive plays a silly tune when powered on, but you have to be very easily amused to find any comfort or entertainment value in this.
  • Claus
    My Maxtor drive just went out on me. The data recovery companies knew allready what the problem was as soon as I mentioned it's a Maxtor drive. Getting my data back -- five times the cost of my drive. Customer service at Maxtor did not care at all. I can't believe these guys are still in business.
  • Gé Weijers
    Maxtor is getting quite a reputation for bad drives. Mine just died as well, after only a few months of use. I've had more trouble with Maxtor than with all other manufacturers combined. I'm looking for another manufacturer.
  • Steve
    As far as I can see I was taken in by what I though was Maxtor's good reputation. Following is what I have found out since I bought this drive:

    It is SLOW due to the SLOW transfer rate! Maxtor is using a FireWire 1394a chip at 400Mbps rather than the 1394b chip which goes at 800 to 1600 Mbps, and which is VERY AVAILABLE. This means that actual transfer rates may be faster with the older USB2! I should have LEARNED the difference between the different FireWire standards...just because Maxtor states FireWire doesn't mean anything!

    Also, the Retrospect Software is an "Express" version - I guess not a full version. Although OEM somehow it is not even configured properly for the Maxtor drive. For example there is no advice in the Retrospect "HELP" for "One Touch." It is ignored. When you go to use the One Touch button it does not allow you any but the simplest backup. The advanced options in the Retrospect software are NOT available through One Touch. For example I cannot find anyway to use that cute (One Touch) button on the drive using the encryption or compression options in the software.

    In addition, due to the fact the Retrospect software is OEM (sic) it is not the latest version of Retrospect (6.5) and Maxtor has no upgrade that I can find on its website.

    I made the mistake of buying this hardware believing that Maxtor, being a "respected" company would be using the latest hardware standards and would be using fully configured OEM software.
  • Mike McKen
    Any Maxtor drive sucks....they all have crashed for me...sent back 10 so far...all my suppliers have switched to seagates.
  • Russell
    I wish I'd read these reviews before buying mine. Don't bother reading reviews that don't report reliability past a year.
    Bought a OneTouch DV5000 160GB in May 2003. Failed in March 2004, losing all data. Replaced under warranty (had to pay for shipping) but this one failed yesterday (Sep 2004). It's now out of warranty (1 year only from date of original purchase) so I must spend $160+ on a new one. Fortunately, after the first failure I learned not to store any valuable data on these things.
    Very, very poor.
  • Carla
    I am now on my 2nd replacement (#3 5000DV) for the 5000DV and was told the warranty is now only 90 days from when I received this replacement. Also, One-Touch button never worked, had to pay to upgrade to Retrospect 6.0 so I could backup (something about Fat32 or other, can't remember now) and agree that one can't depend on this as a backup system. After this replacement goes (which shouldn't be long as #2 only lasted from February through October and original purchased 5000DV was about the same lengh of time), I will never purchase another Maxtor product. Very disappointed with Maxtor.
  • JMA
    1. Simple test copy of files to the 5000DV failed consistently Results were lost data unrecoverable.
    2. Formatted to NTFS - drive was in firewire chain as logical drive H: on this system.
    Upon reboot the system would not.
    Complete remap of drives and the 5000DvV became the C: and mad the system not bootable with no recourse other that to do a parallel install of Windows 2000. Maxtor or Microsoft support do not have any idea how this could have happened.
    My guess is that without warning this drive on this firewire chain became drive 0 by default and that without warning disc management reformats even a logical drive H: in this case as C:
  • ATR
    Do NOT buy this piece of crap! A much better solution is to buy a Sarotech external case and any hard disk of your choice. Matrox solution is much too expensive and the attached software cumbersome to use. AND ABOVE ALL YOU WILL NEVER BE SURE THAT THE DRIVE WILL SURVIVE THE NEXT HOUR.
  • Hans Steg
    I bought this drive in may 2003 for extra storage and transportation. When I got the drive I became concerned because of lack of cooling (there is no fan). This thing runs hot! The build quality is not that good either. In december 2004 my suspicion was confirmed, the drive died, and I lost 150Gb of data. I was not surprised after reading all reports of failed Maxtor drives. The drive is still under warranty, and I hope to get a different model.
  • Ansis
    Hi! 80Gb HDD. 5 month and dead.Reason is too high temperature -about 70 grad Cellsius.It`s a Hell for HDD!!! Plus 7200 RPM and You`ll see what`s happen`d!!! I think the layer of magnetic material crash.And that`s it.I think in freezer this HDD can work...ha ha ha!!!
  • Anvik
    My 5000DV 160 Gb died on me for the second time last week, taking all my files along to the Great Drive in the sky. In addition Maxtor wanted me to reformat leaving 200 Mb unpartitioned and try again before they would replace it! I'm about to spend $5000 on a string quartet recording session and they ask me to leave some free space and cross my fingers for the third time?! I'm never spending money on maxtor again. I'm just sorry I did not check out Maxtor before I bought the 5000DV. It is a ticking bomb.
  • Nomo Maxto
    If it were just useless then no harm would be done. As it stands this piece of crap PRETENDS to be a hard drive, but it quickly becomes a "WRITE ONLY" device. Don't put anything on it you need to get back.
  • paul
    my 5ooodv just died and took over 300 hours of stop animation with it. I can only say that i would hope that you read these reviews cause i wish i did.
  • Shane
    "cannot read partiton table"
    "cannot identify device"
    "chkdsk cannot continue due to I/O errors"
    Maxtors answer " send it to a data recovery business" and "we will send you a refurbished drive"
    Why the hell would I want another POS?
    We should start a class action lawsuit!
  • rumblefish
    This drive was great when it was new, I used both the firewire and the USB ports. Then my 5000dv started slowing down and getting bad sectors after it was out of warranty and it finally stopped working recently. It was always used on top of a desktop surface because I knew it ran really hot!

    I've opened it up and it's basically a standard 200gb Maxtor inside, sealed on the top and the bottom! How is this drive supposed to breathe?

    We need to get together and form a class action lawsuit against Maxtor! This was a BAD design and failed right outside of the 1 year warranty for me.
  • martin
    Maxtor Drives are unreliable. I have come to that conclusion after the 80gig ATA HDD in my AMD machine failed, and my Maxtor One Touch 200 gig external also failed two weeks apart.

    Sure they replace the drives under waranty, buts whats the point of saving anything on something so unreliable. Do I need to make a back up of a back now, just because they sell sh*^%! The most use I got out of them is about 6 months.

    I certainly will not buy Maxtor again I can garantee you that, and the replacement drives are nothing more than paperweights in my mind.

    Martin,
  • Danspar
    My 5000DV external will not work in an XP environment. I have tried to find a fix but to no avail. It fails upon fails!! A totally useless product. No more Maxtors - ever.
  • Bro Fred
    Running Maxtor 5000DV at 160 GB for 20 months. Never stopped working, although One-Touch Backup never started working. Lack of power switch is an annoyance - have to unplug drive when it's not needed. Which may account for the one partial data loss I experienced. Several gigabytes on a partition became unreadable after I unplugged the drive last week. I was able to recover most of it. Then, FORMAT fixed the problem. It's working fine again (except, of course, One-Touch still doesn't work). But, I bought a Seagate 120 GB external drive for mission critical storage. It has a power switch and its version of "one-touch" Dantz backup works.
  • mira
    The one touch button feature is(was) really cute.It worked(one touch) right of the bat on one computer,had to update to make it work on another,but the external drive still showed up and worked as another drive on any computer,even though the Retrospect did not always functioned.But now about a year later it crashe completely.Fortunately it did not take my computer with it.I was just looking for a new one when I found this website only to discover that I am not alone with this problem.I will miss the one touch,but I am not stupid enough to step in the same mess over and over again.Like everybody else said,reliability is the number one virtue of any backup system.
    Wondering how such a company can stay in business , reminds me of Wagner Co products.(airless paint sprayers for homeowners-seen on tv or in any building supply store).They have all the right ideas that are appealing to everybody and even if we know it won't work right or last long we are still drawn to it.Well it's time for me to say good buy one touch and stay strong.
  • Brad
    Bought a 5000DV at Costco for decent price. At first it worked fine, as a weekly backup for my C Drive. About 8 months later I would try to access it and get the message, "drive not formatted, want to format it now?" Tech support said I needed to format it NTFS rather than FAT32, the way it came at purchase. I had to call tech support AGAIN and they finally told me how to reformat it so I got ALL the available space from the disk. A few months later the drive got twitchy again around tax time, and the warranty expired. Now, the drive is dead, can't be reformatted at all. Never again with Maxtor.
  • SummitKing
    I have the 5000dv which appeared to have died. I took those plastic strips off the sides and removed the drive from its case. Then I connected it via IDE and guess what? I am now transfereing my data to a healthy drive.
    Apparently, the case is what failed. The drive is still working just fine.
  • kevin
    DO NOT BUY MAXTOR PRODUCTS !!! I bought a 5000DV, transfered lots of photos from family gatherings and trip to Europe. They're gone. The f#$%ing drive failed after a few months. I hope Maxtor goes out of business or drastically changes the reliability and design of their drives. And I can't believe DesignTecnica only lowers their rating from 8 to 7 based on all of these negative reviews. This drive should rate a 0. Worthless.
  • Joel
    i also bought one of there crap drives, it wont even work, and Maxtor is NO help. zero tech support or customer service. boycott this crappy brand.
  • jay
    i should have done some research b4 buying. just bought 200 maxtor one touch II two weeks ago. Worked fine for a few days then gone. pc don't detect it nemore. and dantz backup never work. lost all my 3 gigs of valuable files. still under waranty but but DATA is the irreplaceble. no amount of money could replace it. never again buying maxtor never ever.
  • Smithy
    this drive is very poor, keep clear!!! Onto my 3rd drive!
  • T.Geerts
    after having 2 maxtor 5000dv's crash in half a year..., i'm on to Western Digital from now on. The New Western Digital is - Silent! - and works...
  • Henry Crawford
    I use a LOT of disks in my I.T. job, and they hardly ever fail any more. Well, this one just did. I'll pop it open to see if the drive inside is in OK shape, but 98% of the buyers of this drive will consider the data gone when the case dies, which is the best possible scenario here.
  • Wintermute
    Cheap. No fan. Overheats. Dies. No more Maxtor drives for me. They are frequently the least expensive, but also the lowest quality.
  • Spencer
    Never really used this drive much but when we came around to test it after it was out of commission for about a year and a half it seemed to work fine but couldn't see it, so removed wires and tried again. Now it is making loud noises and sounds like it is gonna blow up or something. We are assuming it is dead.
  • Hitec_technical
    We have 3 in the company, wish we didn't! They are the most unreliable units I have ever used. Data will appear to copy (or not) then read back (or maybe not). There is NO guarantee of data integrity. Use them at your peril, Assuming its the interface not the drive we are going to scrap the casing and insert the base drive directly into machines instead. What a waste of money.
  • Henry
    Had a very bad experience with it. Very unstable. One of our two drives never worked. Don't buy.
  • J Eide
    Had mine for well over 2 years and have not had a single problem yet.
  • Mike Kur
    I just wanted to add my 2 cents to the complaining. My 200 GB 5000dv failed just after warranty. The Techs comments were "things like that happen". I wonder if Seagate knew what they were buying when they bought out Maxtor?
  • Jeremy
    I have had my Maxtor 160GB for almost 3 years, and it's fine even after months without use. Other reviewers say that it's the cases that fail. Maybe some people are treating the case like crap.
  • Kevin
    The summary pretty much says it all. I bought five 120GB versions of these about 4 years ago. Four have been in use the whole time. Two of them being abused by my teenage son for the last 2 years or so and all are still working just fine.

    The fifth was in a shelf in an unheated garage (in Northern NJ with the regional temperature range) since then. Just took that out a couple of weeks ago and opened it today. It is also operating fine after being stored for 4+ years.

    I can not speak to the issues others have reported but can only say that I have experienced none of them. Perhaps there was a bad batch of them. My only complaint with this product is that they are a bit slow.
  • davemaze
    I have used this drivewith mac and windows and it saved the day when someone stole my macbook. I had tons of original recordings backed up..Just bought the 500g one touch 4 plus to back up this back up for safety. All reviewers of all drives have had problems so boo hoo s#$%^t happens.
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