Cowon iAudio X5 20GB Review

8/10

...buy the X5 for its true calling

Buy it Now:

Highs: Quality build construction; excellent sound; supports multiple audio formats

Lows: Does not support online music services; must convert videos; requires an adapter for use

The Cowon iAudio X5 is the BMW of the MP3 player market. It looks spiffy, sounds great, but like BMW, has its share of problems.

Summary

The Cowon iAudio X5 is in a sticky situation. As an MP3 player, the X5 has a lot going for it. Think Apple iPod photo with video capabilities and you get the idea. The problem here is that with its video capabilities, the X5 falls into a different product category where it doesn’t really belong; with portable media players. Look past its video performance though and buy the X5 for its true calling – high quality audio.

*Edit 10/20/05 – Cowon has updated the firmware on their X5 to be DRM10 compatible. You can download the firmware here.
Features and Design

The iAudio X5 comes in two flavors, a 20GB model that goes for $300 and a larger 30GB model priced only $50 dollars higher at $350. The 30GB version includes an inline remote control and a charging cradle. When physically compared to an Apple iPod photo, the Cowon iAudio X5 is about the same size, measuring in at 4.1” by 2.4” by .06” and weighing only 5.4 ounces. Screen size is about the same as the iPod photo at 2 inches, but other than its physical dimensions, the similarities really stop there. The 2-inch LCD screen is capable of up to a 160×128 resolution and can display up to 260,000 colors. Whereas the iPod photo uses a touch sensitive wheel for navigation and control, the X5 uses a tiny metallic joystick for getting around. 

The build quality of the X5 is probably the nicest we have seen, featuring a scratch resistant exterior coating with metal trim, the look is very appealing.  The right side of the player has your play/pause, Rec/A-B and power/hold and reset buttons, while the left side of the player houses the headphones jack and USB host controller. There is a single slot on the bottom of the player which is where the included adapter plugs into. This adapter will be very precious to you since it has the AC adapter plug, USB connection, and line-in/out jacks. You might even want to buy an extra adapter in case you lose this one, otherwise you are screwed. Adapters can be purchased from the company’s website for only $9 dollars, which seems pretty reasonable.

Audio enthusiasts will fall in love with the X5 since it supports MP3, OGG, WMA, ASF, FLAC, WAV and MPEG4 (video) formats. Sorry, no AAC love here, but at least it supports FLAC and OGG. The X5 comes with an FM radio receiver and lets you either record the radio station you are listening to, or your voice, using the line-in recording connection. Other file formats supported by the X5 include Text files, and JPEG picture files, including image enlargement. ID3V2, ID3V1 and filename tags are supported by the X5 as well.

One surprise that hit us is that not only is the X5 compatible with the Windows operating system, but MAC OS and Linux v 2.2 users can also use the X5, although this only includes file transfer since the Cowon software is only compatible with Windows. However, since the X5 is viewed as a mass storage device, this is all you really need anyway. For a complete list of features, please visit the X5 product page at the Cowon American website.

 
Cowon iAudio X5
The Cowon iAudio X5, iRiver H10, Samsung YH-820, Creative Zen Micro, Apple iPod Nano, Shuffle
Conclusion

The Cowon iAudio X5 is one of those players that you want so much to fall in love with. It looks great, has a solid build construction, and is compatible with so many music formats including FLAC and OGG Vorbis. The adapter which you must use for charging, transferring media and so on, is the dumbest idea we have seen in a long time. If you lose this adapter, you are pretty much screwed until you can buy a new one. Fortunately, they are only $9 bucks a piece, so stock up on them. We really think Cowon needs to update this baby to make it compatible with music services as well. If Cowon can fix these mistakes, there is no reason why they would not be able to compete against Apple head-on, because, there is so much going for this player. 

Buy the X5 for its music capabilities, not its video. The sound quality of the X5 is certainly top notch, and if you can look past the X5’s shortfalls, by all means go for it. Otherwise, go with the tried-and-true Apple iPod.  For audiophiles, the X5 is certainly for you.

As the audio quality sounds so great, we are going to give the X5 an 8/10. However, don’t be fooled; this player is far from perfect. Luckily, Cowon has been updating their firmware, let’s just hope they continue to do so. 

Pros:
 
-          Awesome sound quality
-          Compatible with OGG, MP3, WMA, and FLAC audio formats
-          Quality build construction
-          Beautiful, albeit small LCD display
-          Easy navigation
-          Works well with digital cameras
 
Cons:
 
-          Limited video compatibility
-          Videos must be converted
-          Cannot output pictures or video to a TV
-          Not compatible with online music services.
-          Requires a goofy adapter for charging and transferring music
Setup and Use 

Getting the X5 up and running is a pretty simple chore. You can either use the included JetAudio software package, which will give you a player and a media browser, or you can plug the X5 into your PC and use it as a mass storage device. Simply drag and drop the music or video files you want into the appropriate folder (or create your own folder), and then browse the songs using the player menu – it’s as simple as that. If you are using a MAC or a PC with Linux installed, you will have to forego the included software since it does not support your OS. This is no big deal, because the X5 is still seen as a hard drive and you can just drop the files you want onto it that way.

If you have a digital camera, then all you need to do is set the USB mode as PTP from the camera’s menu and plug the camera into the USB host port on the X5. What this allows you to do is transfer your images directly from your camera onto the X5 without the need of a laptop or PC. This is great for photographers out in the field that need storage, yet do not want to carry around a laptop with them. Most of the newer digital cameras are supported. You can click here for a complete list. 

The built-in text and image viewer looks great and is simple to use. The 2-inch LCD is not particularly huge, so make sure you are showing your images to people with good eye-sight. Jokes aside though, an image viewer is pretty much a given feature in most of today’s MP3 players. One feature that we would love to have seen is an A/V output, so you can show images on a television. The Apple iPod photo and Creative Zen Vision both allow you to do this, giving much more purpose to this feature. Also, when you are showing pictures in the slideshow function, you cannot play music in the background, making for a fairly boring experience.

Video playback looks sharp on the X5’s LCD, but again, you are not able to output the video to a television, so you are limited as to what you can do with this feature. Videos must also be converted to an MPEG4 format up to 15FPS. You can either use the included JetAudio software, or a 3rd party solution. If you are a Linux or MAC user, you are out of luck here unless you have your own software. Also worth noting, is that converting videos to the appropriate format can take a very long time, especially if the movie is a large one. The video side of the X5 is more of an afterthought it seems, rather than serving an important purpose. 

Where the X5 really excels, is in its audio playback. Cowon Audio is known for manufacturing some great sounding players and the X5 certainly did not disappoint in this department. Capable of playing MP3, OGG, WMA, WAVE and FLAC, the X5 is one of the most versatile players on the market. Once again however, for every positive, there seems to be a negative; the X5 is not compatible with any online music services. So, you better download an MP3 you can own and do what you want with, otherwise it’s not touching the X5.

Audio playback sounds fantastic on the X5. You can either use the JetAudio software to create play lists, or simply keep your lists in M3U format which will work as well. With the lyrics display feature, you can actually view the lyrics while the song is playing; a pretty cool function if you ask us. There are 7 basic equalizer settings to choose from: Normal, Rock, Pop, Jazz, Classic, Vocal, and a user setting. The X5 also supports BBE, Mach3Bass, MP Enhance and 3D Surround DSP settings; an audiophiles dream. We were able to tell a big difference between the EQ settings, as you should. Audio quality is crisp and clear sounding, with surprising bass response from the stock ear buds, and with a SNR (signal to noise ratio) of 95dB, you can turn the volume way up. The integrated amp is capable of 20mW of power to each ear, which is much better than most media players. The stock ear buds which are manufactured by Cresyn, sound pretty good but you are in for a treat if you have a real high-end pair from Etymotic, Sony, Shure or Sennheiser. One caveat to playing back music on the X5, is that the player is not capable of showing album art, and there can be a 1 to 3 second delay sometimes while skipping tracks. Since the X5 has a built-in anti-shock function, we are going to chalk up the delay to the caching of the music, but if you travel a lot, this is worth it. It’s just one of the downfalls to having a hard drive based player. 

Batter life is pretty good. You can expect about 12-14 hours when playing back music and about 8-10 during video playback.
 
Cowon iAudio X5
Image Courtesy of Cowon America
  • Jonathan
    I really like my X5. Accessories are expensive. Car FM adapter is noisy ($50 more). Want to update headsets. Easy update of firmware.. fixed some play probs. Great video.. but needs to be converted to run on the X5.
  • Tyler
    Something you may want to note in your multiple-page review, that's kind of important in a high-capacity hard-drive player, is that the X5 currently has NO ID3 tag support, which is how every major mp3 player sorts music--you know, by Artist/Genre/Album etc. The X5 does NOT support this, which is why the player will not gain widespread popularity; an incredibly stupid move on Cowon's part (they have acknowledged that they're working on it, but have promised nothing).
  • Joey
    It says right on the specs page it does: Supports ID3V2, ID3V1, FileName.

    Maybe you need to learn how to use them?
  • Erik
    I'm very pleased with my X5. the interface looks nice and the video playback function is nice for when I'd like to watch a family guy or just a short movie.

    And at Tyler: The X5 does support ID3, but what you mean is that it hasn't the ability to create playlists based on the ID3 tags. The Ipod and Iriver models do have such an option, which enables you to choose between artist/genre etc. The fact that the X5 can show the name of the album and other stuff means it does support ID3-tags.

    I gave it 8/10, because of the great great sound and the UI (user interface).
  • Vito
    I read in a review elsewhere that the USB OTG-feature doesn't work as nice as one might think. It is said that it's possible to transfer only 1 photo at a time and with some difficulty at that! If this is really the case, this feature doesn't really have much value, I think. In this review, this con isn't mentioned, so I wonder if it's true. Can anyone please tell me?
    Thanks a lot!
  • patrick
    The Cowon X5 is a real gem. The sound is totally unbeatable - try recording your reference audio CD into a FLAC file, then take the challenge: listen to it via your hifi, listen to it via the most expensive reference earphones, let someone else listen to the music (with the supplied earphones they are very good much better than any other supplied buds) and you will not believe it. Absolutely stellar quality and with BBE sound can help improve quality of 128-192kbps MP3 recordings. film quality is good, fine for video clips or comedy films. Yes, films need to be converted but the conversion is very fast, the Jet Audio software is now my MP3 player it beats Winamp and the others no problem. Overall it is a really good buy, it may not have a 1000% perfect USB host interface, but how many players have this feature at all in the first place? I also like the fact it is (I think) based on a Linux microkernel, if Cowon released it as Open source it could allow modding of the interface which might be a cool idea. Whatever it is it beats the Apple players. It plays video better than the new Video Ipod, the Ipod has a coool look and the video is very bright and vivid, but got very poor rendering of movement, which makes your eyes tired.
    Very happy with this player. Also the battery life on the 30XL is quite amazing.
  • Geof
    So this player doesn't let one browse by artist? If not, how does it let you browse?????
  • Cleven
    I have the Iaudio X5 but somehow I couldn't get the player to play videos.. i did convert them with jetaudio but even when I transfered it into the player, still it won''t play the video? anyone can help me out here?
  • Dann
    I bought the X5L version 30 gig, (30 hour battery life) and it blew me away. The ONLY problem that I have with it is... I have over 5000 songs. This player is not user friendly like the Ipod. It's more of a computer that way, you browse through folders and files. The best way to use this is to create playlists of your favourite genres or artists, whatever. If you don't use playlists, it can be frustrating listening to a slew of your favourite songs.
    But as a computer-literate user, I definitely prefer this over the Ipod. The headphones are amazing and have GREAT BASS. My player is in a case, and I've dropped it a couple times. No flaws whatsoever in playback. However, the transfer software (equivalent of ITunes) is a little glitchy when it comes to converting and dragging/dropping. So use the buttons they provide.
    Best investment I made.
  • wayne
    I bought one the 60gig x5 and it is great. Audio books and music pictures. The software is very easy to use.
  • Brad
    I purchased an iAudio X5L in January of 2006 because of the favorable reviews they have received from many owners. From the perspective of audio quality, it was a superb performer for me. The FM radio was quite functional and was able to pull in all the stations I regularly listened to, and the voice recorder was at least adequate, although I think it really needs a powered external mic to realize its full potential. The video, on the other hand, was quite awful — at least as compared to the iPod. I didnÂ't care about the video, however, so this was not really a factor in my purchase.

    I use the line-out capabilities of my iAudio to play music through my home stereo and in both of our family cars. Unfortunately, in March of 2007, shortly after my warranty expired, my left line-out channel went dead. This was the beginning of my worst customer service nightmare ever.

    Fortunately, or so I thought, I had bought an extended warranty from Mack Camera & Video Service. I packaged up the unit and sent it to Mack Camera, including a letter detailing my problem. I fully expected that I'd receive my repaired unit back in a couple of weeks. It was not until late May of 2007 that I received an obviously refurbished unit. During this time I called and emailed Mack Camera numerous times only to be ignored at every opportunity. At Mack CameraÂ's website you can check the status of your repairs. For my repair it always said “Status: ManufacturerReason: Manufacturer. It seems that Cowon does its repairs somewhere in CA and does not have a phone number that customers, or extended warranty providers such as Mack Camera, can use. All correspondence must be via email. Cowon was content to drag its feet endlessly. Mack Camera, for its part, seemingly felt no obligation to help speed things along for me and was perfectly content to keep me in the dark. I had NO idea as to the status of my repair until I received the refurbished unit in the mail.

    To my great disgust, the refurbished unit I received was itself damaged. The circuit board tab to which the sub-pack connects was slightly, but noticeably, bent. It took me more than 20 minutes of jiggling the sub pack before I could get it attached so I could transfer over my music files. I also charged the unit at this time the only time I was EVER able to charge the refurbished unit.

    So, after a few days of frustration, I called up Mack Camera once again and carefully explained the new problem. No problem, they said. They sent me a UPS call tag and I shipped the damaged refurbished unit back to them at their expense. They told me on the phone that IÂ'd have the unit back in a few days. It is now late September 2007 and after six months I still donÂ't have my iAudio back! IÂ'm getting the same old run around from Mack Camera. No response to any of my phone calls or emails, and apparently I went straight to the bottom of the queue at CowonÂ's US repair site. Honestly, doesnÂ't it make you wonder how reliable Cowon products really are if there is such a long line of repair work to be done?

    Well, to add insult to injury, today I received a repair estimate in the mail from Mack Camera. They are asking that I pay $105 to repair the bent sub-pack connector! They are claiming Cowon has determined that I damaged the unit, for crying out loud. My wife and I just rolled our eyes when we saw that. She watched me struggle at length to get the sub-pack connected to the refurbished unit. Cowon sent me a lemon, yet because it is my word against theirs, and because if Mack acknowledges that Cowon is at fault they would have to pay for the repair themselves under the terms of the extended warranty, Mack is sticking me with the bill.

    I don't know what I will do frankly. With extra cables and accessories I have more than $600 in this unit. I feel like if I pay the $105 I'll be paying extortion fees, but if I don't I'll just have an expensive pile of junk that I won't even be able to sell on eBay. If I do pay the bill, I expect not to see the unit until at least November or early December.


    The only thing I am certain of is that I hope I'll be able to cost both Cowon and Mack Camera far more in lost business than they would have spent to treat me fairly and like a valued customer - thus this review. If you have read this far, you had better fully understand what you are getting into. As long as your Cowon product is working you will love it. But if it fails, you will end up in the same endless pit of customer service hell that IÂ'm currently in. And beware of Mack Camera extended warranties. They will ignore your requests for information on repairs, and they will take every step they can to deny your claims. Consider yourself warned!
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