Seagate FreeAgent Go Review

The User Reviews

Average User Rating: 5.5

1. A few additions to what has been said

   

   By: ken_r
   May 20, 2008 @ 11:58 AM

   I’d like to add a few things to what has been said in both the article and R Bartel’s comments.

   The shortcuts to Internet Explorer, Outlook Express and the Microsoft Office applications that are installed on the host PC are known as “profiled applications.” What happens here is Ceedo scans the host PC’s hard drive for these applications and creates a shortcut to each one in the Easy Access menu and also creates profiles for each app in the CeedoUserApplication Data folder on the Ceedo drive. This ensures that while the application itself is actually running from the host PC, any data pertaining to each application is stored directly on the Ceedo drive and not left behind when you unplug and move on

   You can install MS Office 2000. XP, 2003 and 2007 on your Ceedo drive for use with Windows XP, and Windows Vista will support all of the above with the exception of 2007.

   You can also copy Outlook Express in its entirety to your Ceedo drive, create your e-mail account(s) and copy all your e-mail data from the OE store folder on the host to the OE store folder on your Ceedo drive, and carry your e-mail around with you this way. This may seem like an unnecessary step seeing as OE is already profiled, but now and again you might run Ceedo on a PC that has had OE uninstalled, in which case you will not be able to access your e-mail unless you are running OE as a stand-alone application on your Ceedo drive.

   Please note that Outlook Express will not run in Vista.

   Argo is a necessity if you want to install and run your own applications from your Ceedo drive. However, the price has been dropped from $29.95 to a mere $19.95, which makes it a pretty good deal when you consider that Argo extends Ceedo’s capabilities tremendously.

   In response to R Bartel’s comments regarding Seagate: I have been using Seagate drives almost exclusively for the past 8 years or so, and during this time have had to RMA quite a few drives. I have never had a bad experience with Seagate’s support or their handling of my warranty replacement requests. I believe that R Bartel’s poor experience is likely not the norm. I am speaking here form my own experience, though, and am quite possibly wrong in believing this. Your mileage may vary when dealing with Seagate or any other vendor, so please do some research before making any PC hardware purchase.

   Rating: 10 :: 0 out of 0 people found this user review helpful. Was this user review helpful? Yes | No

2. Whatever happened to customer service?

   

   By: R Bartels
   February 11, 2008 @ 2:29 PM

   We bought the hard drive (750GB version) in August 2007. By September, it had burned up. We called for warranty service, after which they gladly sent us a spare. One problem, all of our digital pictures and home videos for the last 15 years were on the drive.

   We sent the failed drive into Seagate’s Data Recovery Service to get the data off of it. After two weeks, Seagate charged us $300 for the warranty replacement without any notification. It took several hour long yelling matches with Warranty Support to finally get them to recognize that they actually had the failed drive and to refund our money (we had to threaten them with reporting a fraudulent transaction to the credit card company before they finally confessed).

   After $1900 to their Data Recovery Services department, they sent us both the replacement drive and the failed drive (we had made explicitly clear that they should send it directly to their warranty department). While we have our digital life back (literally), I wouldn’t wish this experience on anyone.

   Run; don’t walk, away from any Seagate FreeAgent products. Their record in taking care of their customers is less than abysmal.

   Rating: 1 :: 0 out of 0 people found this user review helpful. Was this user review helpful? Yes | No