Sony VAIO TX Review

The User Reviews

Average User Rating: 6.1

1. SONY SERVICE STINKS

   

   By: canary121
   September 6, 2009 @ 8:03 PM

   This computer freezes now and again so I have to take out the battery and re-boot. Complete crap. I tried talking to the on-line support but after three weeks decided talking to a lump of wood is more help. All they could advise me was to buy more memory. Memory is already maxxed out!

   Now the screen is broken on this darn thing and I cant get parts anywhere. Everyone suggests get a new laptop – not from Sony. Any help?

   Rating: 2 :: 0 out of 0 people found this user review helpful. Was this user review helpful? Yes | No

2. Not worth the money

   

   By: Jon
   January 14, 2008 @ 5:40 PM

   Nearly impossible to find ‘common’ replacement parts, such as replacement LCD screens. Parts are 4 times more expensive than ‘normal’ notebook parts. Why is it I’m paying $550 for a screen that is 5 inches smaller than the one I replaced in my own laptop for $180? Come on, Sony, your stuff stinks just like everyone else’s, so bring your prices down to a reasonable level.

   Rating: 5 :: 0 out of 0 people found this user review helpful. Was this user review helpful? Yes | No

3. What a waste of $3,000!!!!!!

   

   By: Jelly Donuts
   August 17, 2007 @ 8:39 PM

   I purchased my tx770 march of 2006. The first day customer support thought “I MIGHT have a hardware issue.” Well a year later….still trying to actually USE the stupid, useless, and completely undependable laptop. Last week 8/07, after being in my home, extended 3 year warranty was treated like an annoyance, 3 tech guys who easily should get training on Sony AND customer service: sent my entire repair hardware to the wrong city. Then, for fun-when the guy did show up, he only had the hard drive, which the phone tech screamed (seriously) was not the problem! He insisted the DVD was the culprit.

   Still waiting for repairs and the keyboard is shot, Vista killed every bit of date I had, and just wondering what exactly this computer is for? It doesn’t really work. And SONY CUST SERV. SUCKS!

   Rating: 3 :: 0 out of 0 people found this user review helpful. Was this user review helpful? Yes | No

4. Very Disappointing

   

   By: Lesley
   July 30, 2007 @ 12:48 PM

   For the price this has to be the most disappointing computer I have ever used. Hard drive died within 12 months. Battery died within 18 months – even the keyboard has worn out! Come on Sony, improve your quality not your revenue!

   Rating: 4 :: 0 out of 0 people found this user review helpful. Was this user review helpful? Yes | No

5. SONY's service is so awful!

   

   By: poorgirl
   March 11, 2006 @ 1:45 AM

   I bought Vaio TX26 in Taiwan on Feb26,2006,but I was so sad that LCD got broken on Mar5,2006.I am very sure that I took my new friend,FX26,very gently and carefully in those “7 “days.I just can not understand why LCD could get broken when I powered off& closed the cover ,15mins later, opened the cover then powered on again without moving it.
   My NB’s problem descriptions are as followings:
   1. LCD got broken
   2. Volume adjustment(outside) will make music intermittent
   3. System is not stable.
   4. The up-side carbon fiber frame(frame on the top of LCD) is not fixed.

   In these days, I was just so surprised about SONY’s CUSTOMER SERVICE QUALITY. TX26 had been sent to SONY Taiwan repair department on Mar.6.
   Followings are some “interesting” things happened from 3/6~3/10 between me and SONY Taiwan.
   3/6 I called customer service
   I: I wanna know what happened to my NB, Could you check that for me?
   Customer Service:ok,…I will check it for you and call you back later.
   3/7 Nobody called back to me.
   3/8 I called customer service myself again. What surprised me was service people CANNOT know exactly where my NB is from IT system. Service people even could not tell me
   “SONY’s standard test process” and” How many days I need to wait”.I told service people it’s very inconvenient for me without NB and SONY should ensure me how many days engineers need to find the NB’s problem .However,no one took my problem seriously. Service people promised me he will called me back in the afternoon but at last no one call back again.
   3/9 Still, nobody responded.
   3/10 Service people called me finally and aimed to quote for LCD’s repairing price.
   I asked to know “what reason made LCD broken”.Service people told me engineer only came out one judgment ”LCD got Broken” and will never tell me what reason may cause that damage. OH MY GOD, everyone just know “LCD got broken” at the first moment ,I CANNOT believe that SONY’s PROFESSIONAL engineers finally gave such a UNPROFESSOINAL judgment after taking away my NB for FIVE days!
   LCD got broken under the situation that I treated it GENTLY and CAREFULLY in only 7 days after I bought , SONY should give me one reasonable& logical reason to prove it’s really my fault to damage LCD instead only tell me”LCD got broken & LCD broken must be caused by people& you should pay it”I think it’s not FAIR for consumers.

   I am really very mad at SONY ’s UNPROFESSIONAL SERVICE .SONY always ignores customers’ need and right and that makes many people angry at SONY TW’s service for a long time and they broadly complained on internet(ex.BBS..).This situation had already caught mass media’s eyes.For instance,a journo will interview with me next week.

   I think TX is really beautiful,I really like it.However, when sony charges consumers so expensive,sony should provide better service!

   At last,I would remind again who has TX NB should treat TX more gently because its LCD is very fragile!!

   Rating: 6 :: 0 out of 0 people found this user review helpful. Was this user review helpful? Yes | No

6. I have renewed faith in Sony design

   

   By: Slim
   November 25, 2005 @ 3:11 AM

   I have to be honest, just about the only thing I’ve heard about Vaio Computers up to this point had been along the lines of “they’re ok… but they’re slow…” with a subjective 15% performance hit against same specced competitors. And for all of Sony’s usually slickness, their computers were still consistently beat out by offerings from Apple, Thinkpad, Alienware, etc. Needless to say, I was really skeptical about how good this laptop could possibly be.

   Then I came across to the Asian version of Sony’s TX line. The laptop I’m actually using seems to be a slightly older predecessor of the one in this review (exact model is VGN-T17C).

   I am totally amazed how GOOD this computer is as a package. First of all, it’s one of literally a handful of ultra-portables that have a built-in CDRW/DVD drive. It also manages to cram in 2 USB ports, a card slot, and Memory Stick slot… even in a convenient layout. As my friend said “it’s all ports… where is the computer??”

   The version I’m using only has a 10.4″ screen and weighs 3.08 pounds… and I’m already super-impressed. The TX is now 11.1″ and 2.76 pounds! So they’ve somehow managed to improve the design significantly for the US release. (and unlike Thinkpads, VAIOs have a windows key!)

   The important thing is that I run all of my MS Office applications, Adobe Photoshop, and Trillian concurrently with very little lag…

   Bottom line… I can run World of Warcraft at 15 FPS on an ultra-portable.

   The only gripe I could possibly have is that I wish it had a real Nvidia or ATI mobile chip for graphics. However, I can’t find a single product out there with a real chip that weighs less than 5.5 pounds. Since the TX weighs 50% of that, and handles every single other use I have for a computer, I’m still a fan.

   Rating: 10 :: 0 out of 0 people found this user review helpful. Was this user review helpful? Yes | No

7. Best high performance portibility

   

   By: Ben zaczek
   October 29, 2005 @ 7:41 PM

   This is another forfront in technology for those on the go who want a higher performance computer. Another feature which greatly influencedmy choice on the computer is the ease of use; comforable keyboard/touch pad which is better than other smaller computers out there. Although the fsb is smaller than most computers, only 400, MHz it runs quite well when managing multiple processes. Overall this is well performing computer which is one of the most portable that I have seen without compromising on style or functionality.

   Rating: 10 :: 0 out of 0 people found this user review helpful. Was this user review helpful? Yes | No

8. Excellent Machine

   

   By: Neil
   October 24, 2005 @ 7:35 PM

   I really love my new Vaio TX-651P. It runs many of my intensive statistical and mapping applications, especially when i extended the memory to its max of 1.5G. The built in DVD-RW/Multidrive makes this function like a desktop replacement. The UXGA LCD Xbrite screen is beautiful, even beter than my own flat-panel screen for my desktop. The only thing that bugged me was the Sony Service–I was spoiled with Dell which was great. The didn’t seem to help me much with the Bluetooth setup, but i also think it has to do with the fact that I’m probably one of the first to call them about the computer since it’s release a couple of weeks ago. Overall, this is the perfect ultraportable laptop that makes my old computer (Dell X200 ultraportable) look like antique.

   Rating: 9 :: 0 out of 0 people found this user review helpful. Was this user review helpful? Yes | No