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@Home great at times, terrible others
By: Joe S
September 17, 2009 @ 9:36 AM
I am not sure if it is the router that goes out of sync at times, but T-Mobile must know many of the issues. When its good, its great. But at times it just doesn’t work. Try completely resetting every setting in the router manually.
Rating: 6 :: 0 out of 0 people found this user review helpful. Was this user review helpful? Yes | No
Extremely unreliable
By: Eric
September 17, 2009 @ 9:25 AM
I have been forced to deal with this VOIP service for over a year now and I have to say that this is by far the worst cell service I have ever experienced. My phone calls are constantly dropped. My wife has gone through 3 different phones. While the Shadow 2 has been somewhat better her calls still get dropped. Mine is so unreliable that I have to go outside to use my phone. Customer service has been extremely unhelpful.
Rating: 2 :: 0 out of 0 people found this user review helpful. Was this user review helpful? Yes | No
T-Mobile at Home the Worst of the Worst
By: Dot
June 18, 2009 @ 4:23 PM
Be afraid, be very afraid. I signed up for this service in July, 2008. It appeared to work alright w/ some outages until January, 2009 when it was down for minutes, hours, days. When the problem occurs it requires you to reset your router each and every time. It was so bad I had to set up a surge protector under my desk, so I could simply use my foot to turn the router on and off, on and off, on and off. When I called to complain, T-mobile told me they were not aware of this problem, well to be frank they are liars. There are postings all over the place, including their own forum, on how unreliable this service really is.
They sent me a new router, knowing full well this wouldn’t solve the problem – the problem was, I believed, them. Why wouldn’t I, I had VOIP for years from other providers with no real problems. Well, same problems. You are on the phone and all of sudden the person on the other end cannot hear you – reset the router. You call them back or they call you and it drops again – reset the router. You do it a few more times – same thing. Like I said it may be minutes but more likely hours and in the end days at a time. It also takes your internet service with it.
So I call again – told my case was closed – really, no one called to see if it was working. Told you have to start at the lower level customer service all over again. Emailed CEO, get call from executive response team. Now they are angry, combative, abusive and threatening – yes, threatening to investigate my phone calls or how I use my phone. I told them to have at it. Their executive response person, Beckett, spoke over me continually, actually yelling at me. I told her I did not want any more contact with her and to find someone else. Oh and did I mention she thought it was funny that I had this kind of phone service. Even though the phone continually disconnected while I was speaking with her she tried to claim it wasn’t their problem and they still expected me to pay the bill. Anyway, Beckett had the audacity to keep calling me and I told her emphatically not to call. She said she would continue to call – oh, really – I had to inform her this was harassment in writing. Then someone else called but the call kept dropping and they didn’t call back.
Senior tech Kevin calls and told me he had the same issue, but it wasn’t as bad these days. Not as bad, are you kidding me! He was supposed to come to me and bring a new router, well he never showed up. Then a letter from T-mobile, they are terminating my service and keeping my activation fees, the money for phones and equipment, but we still want you to pay the balance on your bill or we won’t release your number. Keep in mind I paid all along, believing they were honestly attempting to fix the problem because they said so, like I said, LIARS. In April when the service became unbearable, leaving me without my internet service, I told them I would pay when they fixed the problem, therefore I was disputing my bill. American consumers have to stop being doormats, we have let this happen. Not me, not anymore. I reported them to the FCC, BBB, AG and small claims. An important fact is that you cannot call 911 should you need to when you have no service or it disconnects every minute. Well at least that would get the cops here, since they would figure we were making prank calls to 911. Totally disgraceful company.
Rating: 2 :: 0 out of 0 people found this user review helpful. Was this user review helpful? Yes | No
Tmobile has Terrible service
By: Trace
September 24, 2008 @ 9:33 PM
I had a problem with the router they gave me. I didn’t have a phone at home as a result for over 2 weeks. I called several times at their technical support and I had to be on-hold for 2-3 hours at a time! I already spent over 30 hours trying to resolve this. This is the most terrible service I have ever encountered. The concept is good but Tmobile’s execution sucks.
Rating: 2 :: 0 out of 0 people found this user review helpful. Was this user review helpful? Yes | No
Deserves a zero, but gets a...
By: Julian
February 26, 2008 @ 12:16 PM
If you’re a masochist this is your service. If you’re a sadist as well get it for your family. 6 months with it and it has never worked reliably, and it’s getting worse lately. Calls made while on Wi-Fi are constantly dropped. Hours with tech, firmware updates, power cycles, moving routers, changing router channels, changing SIM cards and two phone exchanges…they have a “known issue” and it’s not my individual setup/circumstance. Beyond dumb, it’s criminal that they continue to market this. One giant leap backwards for cell phone usability.
Rating: 1 :: 0 out of 0 people found this user review helpful. Was this user review helpful? Yes | No
Don't waste your time or money!
By: Bill G
December 8, 2007 @ 9:01 PM
Totally unreliable, constant network blackouts on the West coast, no customer service support. They pitch as a one phone solution, but it has left us with no phone service whatsoever on several occasions. I have to go 1 mile down the road to get a cell signal only to be told by a customer service recording that their call volume is too high and that they can’t take my call.
Definitely not recommended.
Rating: 1 :: 0 out of 0 people found this user review helpful. Was this user review helpful? Yes | No
It sux! Do not buy!
By: Jeff
September 10, 2007 @ 11:10 PM
It would be a great service…if it worked! My phone would initially connect to Wi-Fi, but once I left the house it would never reconnect! Customer service was useless.
Rating: 1 :: 0 out of 0 people found this user review helpful. Was this user review helpful? Yes | No