This company was once a fantastic company.. until recently. I've seen a huge decline in it's service and overall product quality. I had this remote until this weekend when i was prompted by the Logitech Harmony Software (provided by them) to upgrade the firmware.. This completed safely.. and asked me upgrade the remote software. Which is when I learned that the remote NO LONGER had the ability to communicate with the computer, rendering it BROKEN. I called tech support.. they confirmed that the remote was broken and then offered me the most insulting of all .. a 50% discount on a new remote. Which is frustrating because the remote was working fine yesterday and today after the firmware.. is broken.. Now they suggest I spend more money to get it working again..I don't know what happened to this company.. I've been a loyal customer of logitech for years… until this where i will NEVER buy anything from them again.I"m moving my entire AV system over to my ipad. Roomie Remote or iRule. Please do yourself a favor and pass this product by.Pros: noneCons: poor customer service
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