Just how fast is your broadband connection? There’s a good chance you don’t really know. But in Britain, under a new voluntary code of practice that takes effect today, customers will be better informed, the BBC reports.
Broadband providers have agreed to give new customers accurate figures on the maximum speeds they can expect, along with an explanation of the way technical issues can slow speeds and what can be done about it. If line speeds turn out to be significantly lower than estimated, they will downgrade the customer’s deal with no penalty.
