Tag archive: customer support resources

Finding out what's on TV just got a little easier. On Wednesday, Comcast launched Comcast4U, a text messaging service that lets you use your smartphone to get information about your cable service. The service launched with 10 preset commands for the most frequently accessed account functions, ranging from customer service queries to finding what’s on TV. Comcast4U provides “for two-way, real-time communications with customers whereby… Read More

Waterloo, Ontario based research firm Sandvine Incorporated has just released a study featuring research that shows how Internet Service Providers handle the almost daily attacks from worms and viruses. Though worms are usually associated with attacks on corporate networks, the malicious, malformed data traffic they generate is also wreaking havoc on service provider networks, degrading the broadband experience for home Internet users… Read More