Tag archive: Customer

With AT&T's recently announced plans to limit the amount of data its DSL Internet customers can user on a monthly basis right around the corner, the company is reportedly doing a terrible job of accurately determining how much data customers actually use. According Broadband Reports, AT&T customers have noticed gross disparities between their own analytics information about how much data they've used (based on firewall and… Read More

The Federal Communications Commission has proposed fining (PDF) some 600 telecommunications companies for failing to file an annual Customer Proprietary Network Information (CPNI) report with the agency, detailing how they companies safeguard sensitive customer information suck as call logs and the types of services customers use. Acting FCC chairman Michael Copps has proposed fining more than 600 operators who failed to file any CPNI… Read More

It’s no secret that customer satisfaction is vital, online as well as in bricks-and-mortar stores. So Amazon and Netflix will be feeling happy at the result of the new survey from ForeSee Results, which has looked into customer satisfaction with online retailers this holiday season. Both companies hit a score of 84 – any score above 80 is considered excellent, and they were the only two to achieve it. ForeSee rated 40 retailers… Read More

“We have put our customers at the top of our priority list at T-Mobile,” said Sue Swenson, chief operating officer for T-Mobile USA, Inc. “As a result, our efforts are focused on providing our customer service and sales professionals with the training and tools needed to create the best possible service experience. The J.D. Power and Associates ranking reinforces that we are focused on the things that matter most to… Read More

Quote from the editorial: “Symantec has officially lost my business. After talking with five different customer support guys over eight days, I'm completely wiped out. I feel like George Foreman after going fifteen brutal rounds with Muhammed Ali, only to hear him whisper, “Is that all you got, George?” It wouldn't have come to this if Symantec had just owned up to its responsibility, but apparently that… Read More

“”This release improves the reliability and security of our products, and we have also been able to use customer feedback and customer feedback tools to improve our products and make the enhancements to One Note and InfoPath,” Simon Marks, product manager for the Microsoft Office System, told eWEEK in a interview. The majority of SP1 comprises bug fixes and security enhancements, essentially fixing any issues since the… Read More

Dell is saying the posting intended for a select set of customers mistakenly reached the general customer base. Dell offered an Opteron 148 processor from Advanced Micro Devices Inc. in its public “Software and Peripherals” store, apparently for more than 24 hours. Dell officials said the posting was a genuine listing designed for specific customers but that the processor was never intended to be sold to Dell's general… Read More

Starting today, customers with an electronic “Ticketless” reservation may print a Boarding Pass on the day of travel from http://www.southwest.com/ . “The mission of Southwest Airlines — and our web site, southwest.com — is to give our Customers the greatest travel value,” said Kevin Krone, Southwest's vice president of interactive marketing. “To us, that means low air fares, excellent Customer… Read More