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Tag Archive: Customer

FCC Moves to Fine Telcos on Consumer Data Protection

FCC Moves to Fine Telcos on Consumer Data Protection

The Federal Communications Commission has proposed fining (PDF) some 600 telecommunications companies for failing to file an annual Customer Proprietary Network Information (CPNI) report with the agency, detailing how they companies safeguard sensitive customer information suck as call logs and the types of services customers use. Acting FCC chairman Michael Copps has proposed fining more than 600 operators who failed to file any CPNI report at all $20,000 apiece; an unspecified number of companies that filed a report that didn’t comply with the FCC’s requirements would face fines of $10,000 each.

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Amazon, Netflix Top Holiday Satisfaction

Amazon, Netflix Top Holiday Satisfaction

It’s no secret that customer satisfaction is vital, online as well as in bricks-and-mortar stores. So Amazon and Netflix will be feeling happy at the result of the new survey from ForeSee Results, which has looked into customer satisfaction with online retailers this holiday season.

Both companies hit a score of 84 – any score above 80 is considered excellent, and they were the only two to achieve it. ForeSee rated 40 retailers on a 100-point scale using the University of Michigan’s American Customer Satisfaction Index (ACSI).

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T-Mobile Scores Highest With J.D. Powers

“We have put our customers at the top of our priority list at T-Mobile,” said Sue Swenson, chief operating officer for T-Mobile USA, Inc. “As a result, our efforts are focused on providing our customer service and sales professionals with the training and tools needed to create the best possible service experience. The J.D. Power and Associates ranking reinforces that we are focused on the things that matter most to customers.”

While T-mobile may not have the best nationwide coverage, their customers are happy overall. The award was given because T-mobile answers customer’s calls promptly and resolves customer issues, often during the first call.  Read more...

Symantec’s Customer Service Takes A Dive

Quote from the editorial:

“Symantec has officially lost my business. After talking with five different customer support guys over eight days, I’m completely wiped out. I feel like George Foreman after going fifteen brutal rounds with Muhammed Ali, only to hear him whisper, “Is that all you got, George?”

It wouldn’t have come to this if Symantec had just owned up to its responsibility, but apparently that wasn’t in the “Customer Care” handbook. It was a simple enough problem to fix.”  Read more...

Microsoft Releases Office 2003 Service Pack

“”This release improves the reliability and security of our products, and we have also been able to use customer feedback and customer feedback tools to improve our products and make the enhancements to One Note and InfoPath,” Simon Marks, product manager for the Microsoft Office System, told eWEEK in a interview.

The majority of SP1 comprises bug fixes and security enhancements, essentially fixing any issues since the release of the product last year. But customer feedback about how the Redmond software maker could improve OneNote and InfoPath also has been incorporated and delivered in the service pack, with 90 percent of OneNote’s enhancements based on customer feedback.”  Read more...

Dell: Opteron Listing A ‘Mistake’

Dell is saying the posting intended for a select set of customers mistakenly reached the general customer base.

Dell offered an Opteron 148 processor from Advanced Micro Devices Inc. in its public “Software and Peripherals” store, apparently for more than 24 hours. Dell officials said the posting was a genuine listing designed for specific customers but that the processor was never intended to be sold to Dell’s general customer base.

A company spokesman said the listing was part of Dell’s Premier Pages, designed as customer-specific Internet portals that offer products including ones Dell does not ordinarily carry. The Premier Pages are billed as secure, unique portals where customers can buy a variety of products in a sort of one-stop shop.

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Southwest Introduces Online Boarding Passes

Starting today, customers with an electronic “Ticketless” reservation may print a Boarding Pass on the day of travel from http://www.southwest.com/ .

“The mission of Southwest Airlines — and our web site, southwest.com — is to give our Customers the greatest travel value,” said Kevin Krone, Southwest’s vice president of interactive marketing. “To us, that means low air fares, excellent Customer Service, and streamlining the travel process.”

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