Quote from the editorial:
“Symantec has officially lost my business. After talking with five different customer support guys over eight days, I’m completely wiped out. I feel like George Foreman after going fifteen brutal rounds with Muhammed Ali, only to hear him whisper, “Is that all you got, George?”
It wouldn’t have come to this if Symantec had just owned up to its responsibility, but apparently that wasn’t in the “Customer Care” handbook. It was a simple enough problem to fix.”
