Tag archive: Kirk Parsons

Market research firm J.D. Power and Associates has released its 2008 Business Wireless Smartphone Customer Satisfaction Study…and the results are a little surprising. For decades, corporate users have generally been less-than-keen on Apple products, eschewing the company's closed hardware ecosystem and almost non-existent enterprise-level solutions. But with smartphones, all that seems to have been thrown to the winds: J.D.… Read More

J.D. Power and Associates has released its 2007 Wireless Mobile Phone Evaluation Survey and finds Sanyo and Motorola tied for first place markets among mobile phone manufacturers. The survey also found that consumers are hanging on to their wireless phones longer: in 2007, consumers owned their wireless phones for an average of 17.5 months, up from 16.6 months since 2006. The study asked respondents about satisfaction with their… Read More

A new survey from J.D. Power and Associates suggests that the stereotype of U.S. cell phone users as most concerned with voice service and low prices may be pretty accurate: of over 18,000 cell phone users surveyed, price and design were the biggest reasons consumers gave for buying a particular mobile handset. J.D. Power surveyed 18,740 cell phone users in two stages, one in October 2005 and another in February 2006, asking each group why… Read More

Are you generally dissatisfied with your wireless provider, especially in light of the major mergers which have gone on of late? If so, you are not alone, according to new figures from J.D. Power and Associates which reveal a continued downward trend in overall satisfaction performance amongst wireless carriers. The annual wireless provider satisfaction report, J.D. Power and Associates said, shows that customer happiness has… Read More